职位职责： As Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're expanding to more hubs. As a Technical Product Specialist, you will balance customer service with technical know-how as you specialize in one of our monetization product pillars and use your expertise to assist businesses with product issues. Success in this role will require a passion for working collaboratively with a variety of stakeholders, from external clients to internal Product, Engineering and Sales teams. Responsibilities: 1. Building product expertise to investigate, triage, and resolve post-sales technical issues with advertising solutions; 2. Continuously monitor support queues for technical requests, responding and/or escalating support tickets within agreed timeframes; 3. Defining processes to support sales teams in complex investigations to improve advertiser experience on the platform; 4. Partnering with Product Marketing, Product Management, Solution Engineers, Sales, and additional teams to improve product quality and resources that help scale support and operations workflows; 5. Managing technical support documents (including help-center and knowledge hub). 职位要求： 1. Fluent in communicating (reading and writing) in Chinese and English; 2. A Bachelor’s degree in Computer Science, similar technical field of study or equivalent practicable experience; 3. Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers; 4. Analytical experience solving problems using data and providing actionable product insights; 5. Experience resolving and communicating about issues with both technical and non-technical audiences; 6. Experience in Ad tech/digital technology; 7. Experience operating within support ticketing platforms (Jira, Zendesk, Freshdes,, Salesforce).

Responsibilities： 1. Provide Level 2 technical support to investment applications; 2. Define standard workflow and governance level 1 helpdesk according to IT policy; 3. Troubleshooting on application issues, connectivity issues as well as batch job issues; 4. Respond to user query related to application access or functions; 5. Provide technical solutions to business users, make design and workflow to facilitate the needs; 6. Conduct data analysis and testing, draft testing plan; 7. Prepare FS and TS for change requirements; 8. Make change to config files or some programs; 9. Coordinate meetings with internal and external parties; 10. Drive small projects/ enhancements and see it to the end. Requirements： 1. Education – University graduate in computer science or equivalent, fluent in English; 2. Working experience 5 years or above, IT development experience 3-5 years; 3. In-depth business and application knowledge of IT and operations in the investment management industry, especially derivative instruments of all types; 4. Good communication and problem-solving skills; 5. Ability to think over the long-term, applying a strategic focus completing large-scale change projects; 6. Positive working attitude, willing to learn and work independently; 7. Well-versed in System Development Life Cycle (SDLC); 8. Experience with finance application highly regarded; 9. IT Skill set: Python, Java, SQL server, Oracle, etc.

Responsibilities: • Lead and manage the technical onboarding to Luna Control platform • Work in a technical environment, utilizing different BI/Database/API tools • Troubleshooting, data integration, setting up advanced feature via product and professional services. • Work closely with Product management, Dev and Solutions teams. Coordinate and be responsible for successful on-time delivery. • Make recommendations for solution implementations based on customer’s technical requirements. • Serve as the technical expert for the clients in onboarding matters. Requirements • B.SC./B.A. degree. • Very strong verbal and written English communication skills. • Experience in client-facing communication. • 1-2 years of experience in a technical role - an advantage. • High level of understanding of the Mobile marketing ecosystem and specifically FB and Google UAC- an advantage. • Experience with tech-related fields such as SQL, BI systems, API - an advantage. • Independent, fast learner, proven multitasking and prioritization skills. • Excellent team player and autonomous work capabilities with high accountability.

# **Content Designer/Technical Writer** About the Role: As a Content Designer, you will assist the DevRel team in growing our developer community. Responsibilities range from conducting research (support developers directly), creating clear, engaging, and informative content that helps educate and inform the community and public about CKB and its tooling. The ideal candidate will have a deep understanding of blockchain technology and its use cases and will use that knowledge to create content that appeals to developers. **Key Responsibilities** - Implement and maintain content strategies focusing on CKB to provide an optimal developer experience - Collaborate with cross-functional teams, including engineers, communications and designers, to maintain documentations and create interactive content and educational materials - Research and understand blockchain technology and CKB’s features - Engage with the CKB developer community, including answer questions and provide technical support to the dApp developers building on CKB - Gather, analyze and report feedback from developers and incorporate it into documentations - Staying up-to-date with industry trends and best practices in blockchain technology and content creation - Ensure all content is accessible and meets compliance requirements **Requirements:** - Experience in technical writing or a related field - Strong writing and editing skills, with the ability to create clear, concise, and informative content - Strong understanding of blockchain technology and the development of decentralized applications - Experience working with a developer community and providing technical support - Passion for advancing the adoption of blockchain technology and empowering developers to build innovative solutions.

职位职责： As Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're expanding to more hubs. As a Technical Product Specialist, you will balance customer service with technical know-how as you specialize in one of our monetization product pillars and use your expertise to assist businesses with product issues. Success in this role will require a passion for working collaboratively with a variety of stakeholders, from external clients to internal Product, Engineering and Sales teams. Responsibilities: 1. Building product expertise to investigate, triage, and resolve post-sales technical issues with advertising solutions; 2. Continuously monitor support queues for technical requests, responding and/or escalating support tickets within agreed timeframes; 3. Defining processes to support sales teams in complex investigations to improve advertiser experience on the platform; 4. Partnering with Product Marketing, Product Management, Solution Engineers, Sales, and additional teams to improve product quality and resources that help scale support and operations workflows; 5. Managing technical support documents (including help-center and knowledge hub). 职位要求： 1. Fluent in communicating (reading and writing) in Chinese and English; 2. A Bachelor’s degree in Computer Science, similar technical field of study or equivalent practicable experience; 3. Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers; 4. Analytical experience solving problems using data and providing actionable product insights; 5. Experience resolving and communicating about issues with both technical and non-technical audiences; 6. Experience in Ad tech/digital technology; 7. Experience operating within support ticketing platforms (Jira, Zendesk, Freshdes,, Salesforce).

工作地址：杭州/北京 职位描述 - 负责公司 EMQ X 开源和企业版的中文和英文版产品文档、技术博客等写作； - 根据产品研发部门的功能描述文档，或通过实际使用软件产品来撰写技术文档； - 配合市场、前端等部门编写产品宣传材料，包括产品白皮书，产品说明书，产品使用指南等；  - 协助市场、销售等部门，编写行业用例与解决方案材料； - 配合增长部门优化网站、文档、博客 SEO； 岗位要求 - 英语相关专业毕业，研究生学历，选修过计算机及相关专业课程者优先；或者计算机及相关专业毕业，研究生及以上学历； - 热爱写作；优秀的英语、汉语，阅读、书面和口语能力；  - 对计算机相关技术比较熟悉； - 对开源软件运作有了解者优先； - 良好的沟通和交流能力；

优秀的英语听说读写能力 敏捷项目工作经验 对软件开发生命周期管理有很好的理解 对软件工程实践和应用有很好的理解 团队管理能力和经验 应用/功能性/非功能性设计和构建技能和经验 熟悉F/E和B/E技术 HTML, CSS, JavaScript, React 熟悉JavaScript框架、设计模式和技术，如React / Redux、webpack 掌握UI设计和开发技能 对响应式设计有良好的理解 Java, SpringBoot, SpringJPA, Spring Validation, Spring Security SpringCloud, Eureka, Zuul, Ribbon Activiti / BPMN2.0工作流开发框架 SQL开发技能 数据库—Oracle / PostgreSQL 其他API开发技能和经验，例如Swagger 开放API标准/ API网关，如Kong / Mule 了解微服务的设计标准和原则

Job Description: Platform Network (VMA) Main Responsibilities: 1. Customer Issue Resolution & Responsiveness a. Drive the communication with the customer to ensure the customer has confidence on problem resolution. b. Define and understand the customer issue by creating the adequate reproduction scenarios. c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. 2. Effective Communication & Collaboration a. Identify the right resource to collaborate with for tough & political hot problem. b. Collaborate with cross-group peers both proactively and reactively. c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate 3. Training & Readiness a. Identify current knowledge deficiencies/training needs, as well as potential future needs b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). c. Make effective technical presentations, both internal and external. d. Provide documentation and mentoring to others within your technical specialty. e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. f. Implement your development plan, actively seek development opportunities, and complete all scheduled training. g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans 4. Operation Precision a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary b. Use appropriate documentation and utilization and / or labor tracking methods to account for time. c. Manage and prioritize your workload while keeping team members and management appropriately informed. d. Participate in ad-hoc projects per management request or business need Qualifications 1. Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience 2. Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit 3. Must have strong verbal and written English skills 4. Demonstrate aptitude for providing superior customer service in politically charged environment 5. Strong analytical logic and problem troubleshooting skills 6. Technical Support or IT System Admin Experience is preferred 7. Familiarity with networking concepts including VIPs, NAT, DNS, TCP/IP 8. Familiarity with networking tools (ping, tracert, tracemon, wireshark, etc.) 9. Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred 10. Having Azure or other public cloud experience for over 2 years is a plus. 11. Understanding or experience of Azure Networking product is a plus.

是一个技术负责人的岗位，负责为马会建立和维护新一代博彩系统的核心组件。该岗位的主要职责重点是作为一名实操的技术负责人，负责开发软件并为开发人员提供日常的技术指导。该岗位还需要确保开发出来的应用程序耐用、高质量且易于维护，同时形成以解决问题为导向的协作文化。 关键岗位职责 1、管理马会新一代投注系统组件的设计和实施； 2、确保组件交付物的质量； 3、与其他开发团队和参与者保持联系，构建满足用户需求的组件； 4、指导初级开发人员。 任职资格 1、本科学历：计算机科学或相关专业 2、有8年以上应用程序开发的实际经验 3、超过5年的React开发经验 4、有敏捷实践和过程经验者优先 5、对实时、高吞吐量和低延迟的系统有较深的了解者更优 6、有领导团队经验者优先 7、对足球和足球博彩知识有一定了解者更优 技术技能 1、精通JavaScript、HTML、CSS者优先 2、坚实的计算机和网络基础 3、熟悉Webpack / Node.js 4、熟悉HTTP(s)协议和RESTful规范 5、对算法、数据结构和设计模式有良好理解 6、对Java知识有一定了解者更优 7、有Kubernetes CI/CD经验者优先 关键能力 1、能够理解业务需求并将其转变为技术要求 2、较强的英语口头和书面沟通能力 3、较强的分析能力 4、能够建立并保持良好的跨部门工作关系 5、有学习热情，以结果为导向 关键能力 1、能够理解业务需求并将其转变为技术要求 2、较强的英语口头和书面沟通能力 3、较强的分析能力 4、能够建立并保持良好的跨部门工作关系 5、有学习热情，以结果为导向 工作挑战 1、需要适应不断变化和快节奏的环境 2、需要在大型团队中具有团队合作精神 3、为初级开发人员 备注： 此岗位为马会FO投注系统大数据开发模型的结果数据展示，工作直接对接HK 硬性条件： 1、4年以上React开发经验，熟悉JavaScript, HTML, CSS，Node.Js优先。简历需要体现人选对react的使用度。（使用...技术完成....) 2、需要高级一些的人选，有管理经验最好。 3、英文流利，粤语会讲一点即可（英文是HK对接的**要求）

You’ll be supporting talented teams of engineers, designers and strategists in building mission-critical digital experiences at scale for some of the best brands in the world. 【Responsibilities】 - Ensure all projects are delivered on time within the stipulated scope and budget - Manage the day-to-day project activities and resources of large projects - Actively resolve issues, identify risks and escalate as needed - Oversee quality control and assurance procedures for projects - Coordinate teams of digital experts (engineers, designers, strategists) to design and ship digital solutions - Manage the relationship between our team and the client - Manage client expectations, build rapport and support business activities (upselling, negotiations, estimates, etc.) - Contribute to tools, process improvement and team knowledge building - Lead project documentation - Support junior team members where needed 【Requirements】 - 5+ years experience in project management, planning, and tracking - Extensive knowledge of current digital technologies - Experience working with business stakeholders - Experience with and understanding of full project or product lifecycle - Proficiency with project management tools, methodologies, and related technology - Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills - Knowledge and experience of with different project management frameworks, including waterfall and agile - Willingly to mentor more junior team members and share knowledge - Strong communication skills - Fluent and/or conversational English and Mandarin 【Bonus points】 - Prior experience in software development or quality control - Knowledge of Product Ownership - Experience with writing Epics, User Stories and Acceptance Criteria - Certifications in Project Management (PMP, etc.) and Agile/Scrum Methodology (CSM, CSPO, etc.).

What you will do: 与产品和研发团队合作，撰写Yahaha产品的英文技术文档，如使用文档、教程、API参考手册等 与产品与设计团队合作，撰写、翻译或改写Yahaha的产品的界面文案和提示信息，以提高Yahaha产品的用户体验 根据内外部的反馈，持续提高文档质量和信息架构，提高用户满意度 在团队内部推广写作规范，提高团队其他成员的写作能力 Learn and use products and features such as Yahaha Studio, Yahaha Community Component, Lua and APIs. Write user-facing and developer-facing technical documentation in English such as tutorials, Community Component reference and API reference. Write and translate UX texts with the user-centric mindset. Improve information architecture and developer experience with the Product, Engineering, Design, and Developer Relations teams. Contribute to Yahaha Style Guide. We are looking for: 本科及以上学历，拥有翻译、英语或者计算机等相关专业学位优先 具备优秀的英语写作和信息架构能力，具备良好的产品理解力 掌握技术文档代码化工具，如Git，Markdown和HTML 拥有良好的技术背景，可以理解、测试和验证产品 具备良好的信息获取能力，可以从不同行业专家（SME）处获取关键信息 熟悉至少一种风格指南，如 Microsoft Writing Style Guide 热爱游戏，对游戏/3D实时互动拥有热情，有创业精神优先  BA/BS degree in English, Translation, Computer Science or equivalent, and 1+ years of equivalent experience. Excellent English writing skills. Experience with docs-as-code tools, such as Git and Markdown. A passion for technology and games.

岗位要求： 1. 计算机科学或相关专业本科以上学历 2. 了解 JavaScript、html / html5 、css / css3、Ajax 等前端开发技术。能够独立完成简单的前端应用开发，并完成相应的中英文文档。 3. 有熟练英语写作背景者优先 4. 能在social media进行有意义的原创并有效的传达 具体可参考站点：twitter.com/dynamsoft http://www.linkedin.com/company/dynamsoft https://www.facebook.com/Dynamsoft 5. 在详细了解产品的前提下，做相应的技术挖掘，并能自主开展工作 6. 关注新兴技术，并在新技术领域能进行自主学习 需通过以下方式为Dynamsoft的营销计划做出贡献： * 研究和创建各种引人入胜的内容 * 开发和维护内容日历 * 分析内容策略的ROI并提出改进建议 * 紧密跟踪行业新兴技术，以创建相关的内容 可交付成果包括: 用户案例 白皮书 应用笔记 产品比较报告 演讲和网络研讨会 培训教材产品视频 https://www.youtube.com/user/Dynamsoft 博客内容 http://www.codepool.biz/; http://contentcapturetech.com/ 编辑内容一般的营销文本 Position Description Dynamsoft needs an enthusiastic, innovative, hands-on, multi-tasking individual to join our team to develop quality technically-oriented content to drive Dynamsoft’s content marketing objectives. The focus is on reinforcing Dynamsoft’s position as a document imaging SDK expert, supporting marketing in its effort to generate new inbound leads through the creation of compelling technical content that engages and speaks to our target audience. The Marketing Technical Content Specialist contributes to Dynamsoft’s marketing program by: · Outlining, researching, and creating a variety of engaging content · Developing and maintaining a content calendar · Analyzing the ROI of the content strategy and making recommendations for improvements · Remaining up-to-date on emerging technology in the imaging industry to create relevant engaging content · Deliverables include: o Sample codes using Dynamsoft’s products o Case Studies o White Papers o Application Notes o Product Comparison Reports o Presentations and Webinars o Training Materials o Product Videos o Blog Content o Editorial Content o ROI Reports o General Marketing Copy

Responsibilities： 1. Provide Level 2 technical support to investment applications; 2. Define standard workflow and governance level 1 helpdesk according to IT policy; 3. Troubleshooting on application issues, connectivity issues as well as batch job issues. 4. Respond to user query related to application access or functions; 5. Provide technical solutions to business users, make design and workflow to facilitate the needs. 6. Conduct data analysis and testing, draft testing plan. 7. Prepare FS and TS for change requirements; 8. Make change to config files or some programs. 9. Coordinate meetings with internal and external parties; 10. Drive small projects/ enhancements and see it to the end; Requirements： 1. Education – University graduate in computer science or equivalent, fluent in English. 2. Working experience 5 years or above, IT development experience 3-5 years 3. In-depth business and application knowledge of IT and operations in the investment management industry, especially derivative instruments of all types 4. Good communication and problem-solving skills 5. Ability to think over the long-term, applying a strategic focus completing large-scale change projects 6. Positive working attitude, willing to learn and work independently 7. Well-versed in System Development Life Cycle (SDLC) 8. Experience with finance application highly regarded 9. IT Skill set: Python, Java, SQL server, Oracle, etc

Job Responsibility 1. Provide partners in Greater China with Geomagic software training, customer on-site demonstration support, software use problem solving, to get orders of software and hardware. 2. Follow up potential sales opportunities and generate sales performance. 3. Provide professional technical training and after-sales service for legal software users. 4. Assist to finish the translation work of new functions and other materials during the new version release of Geomagic software. 5. Sort out and submit ***** function improvement requirements to Jira system. 6. Support various contests sponsored by the company. 岗位职责 1、给大中华地区合作伙伴提供Geomagic软件培训、客户现场演示支持、软件使用问题解答，促成软硬件销售。 2、跟进潜在销售机会，产生销售业绩。 3、为正版软件用户提供专业的技术培训及售后服务。 4、协助完成Geomagic系列软件新版本中新功能等资料的汉化工作。 5、整理并提交本土市场改进要求。 6、支持公司赞助的各种赛项。 Requirement 1. Bachelor degree or above, major in mechanical, material and other related engineering. 2. Familiar with a reverse engineering software or 3D CAD software, including but not limited to Geomagic Design X, NX, CATIA, Solidworks, Pro/E, understand and be able to explain reverse modeling ideas. Those who are proficient in using Design X are preferred. 3. Proficient in using a 3D inspection software, including but not limited to Geomagic, Polyworks, GOM Inspector; able to understand the customer's 2D engineering drawings, including GD&T, so as to complete the measurement requirements required by the customer. 4. 3-5 years of work experience, experience in the 3D scanning industry is preferred, and skilled at using 1-2 3D scanners on the market. 5. Can adapt to short-term travel. 6. Fluent in English listening, speaking, reading and writing. 7. Self-motivated, love to research, and self-learner. 岗位要求 1、本科及以上学历，机械、材料等相关工科专业。 2、熟悉一种逆向工程软件或3D CAD 软件，包括不限于Geomagic Design X、NX、CATIA、Solidworks、Pro/E，理解并能讲解逆向建模思路。熟练使用Design X者优先录用。 3、熟练使用一种三维检测软件，包括不限于Geomagic、Polyworks、GOM Inspector；能看懂客户的2D工程图纸，包括GD&T，从而完成客户要求的测量要求。 4、3-5年工作经验，有三维扫描行业从业经历，熟练使用市面上1-2种三维扫描仪。 5、能适应短期差旅。 6、英文听说读写流利。 7、有上进心，爱专研，自学能力强。 工作地点：天津 （offsite）

As our Application Technical Support AD, you will make an immediate impact in Budweiser APAC commercial application release and operation for product promotion and business support. This is an opportunity for you to play a critical role in improving our operation capability with automation platform and other IT tools setups. You will be a high-performance team player who is a forward thinker, bringing your operation and support management expertise to company. You must have a strong desire to deliver the best solutions by being innovative and ready to contribute to our culture of a leading company. Duties and responsibilities include: • Lead team on daily technical support process execution to resolve user and customer problems through communication and cooperation with other teams including ABI application and BAU systems. • Issue management with process monitoring, problem tracking, statics analyze to help understand bottleneck and pain points. Keep improving operation supporting model and automation tech capability to promote the efficiency and accuracy of the operation support. • Knowledge book building of all commercial applications • Strong understanding of our business product's architecture and IT infrastructure with the goal to use tools and platform to promote tech support capability and drive down efforts. • Work closely with other teams to develop and uplifting the tech support frameworks, process, criteria, technologies and tools. • Support application release through Dev, Testing, UAT and into Production with automation capability, support all commercial applications using DevOps process and platform with defined criteria including QC, QA, Infra, Security and Operation. • Support developing SRE and operation platform capability including PaaS, deployment tools, monitoring, API Gateway and Logs system. • Daily maintain and operation all commercial applications in clouds with supporting tools and technology such as CICD, middleware PaaS, database PaaS, container PaaS etc. to keep the support capability strong and stable. • Ensure information security best practices and policies are implemented in your designs and works Qualifications： BS degree (prefer Computer Science), 7+ years as a software developer or operations engineer, using languages such as Python, Shell scripting, Powershell, JAVA and/or Golang, NodeJS is a plus. At least 5+ years as operation/support manager or Leader. Besides, you should demonstrate proficiency and knowledge of: • Strong experience in application support methodology, process execution and monitoring • Strong communication and cooperation skills with different department team and customer to improve user experiences. • Strong team leadership capability to manage support team and vendors with Plan Making, Process Execution, Status tracking and efficiency improving. • Strong experience in Application SRE and HA deployment and operation experience • Strong experience in Container technologies such as Docker, Kubernetes and related components • Strong experience in operation tools such as API Gateway, Monitoring, ELK etc. • Strong experience in Cloud providers such as Ali and Azure • Familiar with Relational and document databases such as Mysql, Postgres or Mongodb • Familiar with middleware like message queue and Redis • Familiar with SDLC and release management with release tools like Maven, Jenkins, Gradle, Travis with Configuration tools such as Ansible, nacos • Familiar with Quality and Code Security Tools such as SonarQube, Jfrog, Twistlock, Nexus etc. • ITIL and PMP for IT operation and project management • Understand with software development testing process including unit test, functional test & performance test is a plus • Cloud technologies such as virtualization, storage and network domains in a cloud service model is a plus • Network engineering concepts (e.g. Firewalls, Load Balancers, CDN's) is a plus