职位职责： 1. Set up customer experience bars and keep raising the bar, in terms of customer pre-order, ordering and post order phases, lead customer experience improvement projects to support Global Selling business growth worldwide; 2. Ensure customer experience of buying, fulfillment, payment and after sales, by comprehensively considering the compliance requirements of destination countries; work with internal teams to balance project benefits and costs, and to control risks; 3. Improve after-sales return policies for global selling in various countries; establish specific return standards and corresponding product design schemes; cooperate with regional experience teams around the world to ensure the consistency of policies from the perspective of customers; 4. Improve product capability by working with product teams to cope with customer experience policies and commitments; 5. Lead the design of end to end customer experience data tracking systems for global selling. Be result-oriented by cooperating with different departments, drilling down data and solving problems. 1、设立并提高客户体验标准，在消费者预购、订购和订单后各阶段，对跨境业务消费者体验负责，推动相关项目以支持全球跨境业务增长； 2、熟悉各国合规要求，保障消费者购买、履约、支付及售后体验；跨部门进行合作，平衡项目效益和成本，并控制风险； 3、完善跨境售后退货政策，制定具体的退货标准和相应的产品设计方案，从消费者角度确保政策的一致性； 4、与其他团队进行跨部门合作，完善客户体验政策和承诺，提高产品能力； 5、设计跨境电商消费者体验数据跟踪系统。 以结果为导向与各相关部门合作，挖掘数据，解决问题。 职位要求： 1. BA/BS degree or equivalent practical experience; 2. Minimum 10+ years business experience in the customer experience field; 3. Passion for customers and partners and effective at designing and implementing experience KPI's and other measures; 4. Expertise in goal setting, project design, communication skills, driving for results and managing risks; 5. Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization; 6. Ability to advocate and influence while not owning directly; 7. Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment; 8. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and driving actions; 9. Outstanding in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to details and good multi-task skills; 10. Experience in eCommerce or marketplace platforms is a plus; 11. Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives. 1、本科及以上学历； 2、10年以上消费者体验经验，有跨境电商项目及相关政策和实践，或者对其有浓厚兴趣； 3、良好的英语口语和书面沟通能力，包括提出复杂的解决方案和书面解释的能力； 4、良好的人际关系和沟通技巧，优秀的计划管理和分析能力，能够在多个跨职能的团队中协作； 5、具备分析和定量能力，能够使用数据和指标来推动工作； 6、富有激情，对学习和在快节奏的环境中独立工作充满好奇心； 7、可以拥抱变化，在动态环境中具有正确的判断力。

职位职责： 1. Develop universal SOPs for the ***** SOP team, and oversee the *****ization of SOPs; 2. Collect questions from the ***** SOP team, review and revise within the SLA; 3. Regularly review the SOP efficiency with QA, and ***** SOP, capture the gaps, and initiate the action plan; 4. Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams; 5. Facilitate the product/tech changes and updates, and maintain the general SOP update; 6. Being the communication link between sellers and agents creates an effective way to resolve issues; 7. Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact. 1、为当地SOP团队制定SOP指南，并监督SOP的本地化； 2、收集当地SOP团队的问题，在SLA范围内进行审查和修订； 3、定期与QA和当地SOP一起审查SOP效率，找出差距，并启动行动计划； 4、了解问题、政策和风险，能够有效地将其转化为改善内部和外部团队流程和工作流程的解决方案； 5、促进产品/技术的变更和更新，保持代运营总SOP的是新版； 6、作为团队之间的沟通纽带，搭建有效解决问题的渠道； 7、积极识别问题和机会，并进行导致重大影响的根本原因分析/诊断。 职位要求： 1. Bachelor's degree or equivalent practical experience; 2. 3 years of experience in operations, program, or project management; preferably with experience in developing SOPs; 3. Familiarity with SOPs - executing, contributing to, and creating them; 4. Experience working cross-functionally, e.g. Tech support, Finance, Billing, Operations. 5. Experience in eCommerce or CRM is a plus; 6. Proficiency in English. 1、本科学历或同等实践经验； 2、3年的运营、项目或项目管理经验；最好有制定SOP的经验； 3、熟悉SOP——执行、促进和创建SOP； 4、跨职能工作经验，如技术支持、财务、账单、运营； 5、有电子商务或CRM工作经验者优先； 6、精通英语。

Job Responsibilities: Account management/ Client servicing oManage key accounts and ensure all aspect of client demand are addressed and services are delivered at high standard oProvide insight optimisations recommendations based on in-depth data analysis oRegular reporting, review meetings and upsell suitable products to grow the client Strategic Planning oResponsible to prepare planning directions and idea logically  oAble to articulate ideas verbally and visually in all formats. I.e. PowerPoint presentations, 10mins elevator pitch oPerform fundamental support for pitch, proposal and projects on a *****, national and international basis Supporting Business Development oProvide planning support for our Business Director with quality media plan and proposals to secure clients  oLead or assist in client meeting and presentations from 1-1 meeting to large scale agency roadshow /seminars Team Management oFull overview on all AM task and delegate tasks to suitable members accordingly to their skillset, workload and personal development  oTraining and development roadmap for your team  oSetting personal and team KPIs  oRegular review on performance and draft appropriate action plan Pipeline & P&L Management oIn charge of Global revenue pipeline to ensure the most accurate forecast  oMonthly P&L to consolidate company financial numbers  oProvide business forecast and action plans

岗位职责： 1.开拓新增合作伙伴，包括当地银行及支付机构，参与合作伙伴筛选、评估、对接全流程； 2.维护、推动与当地合作伙伴关系，保证业务可持续发展； 3.研究本地用户支付习惯、市场调研及竞品分析，发掘市场机会； 4.深度挖掘国际汇款产品应用场景，寻找对接商户及下游渠道； 5. 熟悉公司业务，收集整理业务需求，及时进行信息沟通和共享，并按要求整理合作方案； 任职要求： 1.熟练使用商务英语回复邮件，口语流畅，可以独立与合作伙伴电话沟通（英语） ； 2.从事跨境支付领域工作至少2年，参与过国际汇款项目为佳； 3.良好的沟通和协作能力，有互联网行业，如Fintech、支付领域工作背景为佳； 4.责任心强，乐观积极，能够对工作深度思考并独立解决问题； 5.具备良好的沟通谈判能力，协调组织能力及团队合作意识。

JOB RESPONSIBILITIES The main missions & responsibilities for the position are the following: Executes tests based on formal Test Procedures. Possesses advanced knowledge in the key principles and practices of Penetration Testing and Procedures. Like fuzz test, stress test, password cracking etc. Strategizes Test Scenarios and Execution of Penetration Tests. Works with project teams to explain the vulnerabilities. Creates and enhances Test Procedures and Methods. Bring security support to Business Unit projects on offer development through high level consultation post the test. Work closely with other Pen testers, project teams and SDL process teams to work on research, investigations, definition of SoP(standard operating Procedures), deployments, training, creating assets for efficiency in the cyber-security practices. Investigate potential 3rd party cyber security offer\tools (startup, etc.) to improve the global security level of our offers. Understand impact of various standards like IEC 62443 \ Data Privacy (US, GDPR…), IoT/Edge/cloud standard and regulation and make proposals for the improvement in our testing practices. Work with cyber security stakeholders (Schneider IT security team, BU teams, lawyer) on all the different aspect of IoT & Cloud security (network, server, secure application development, security operation …). Qualifications PREFERRED ACADEMIC QUALIFICATIONS AND EXPERIENCE • Bachelor's degree in Computer Science, Mathematics, Information Technology or equivalent work experience Certifications like OSCP, SANS GPEN, SANSGWAPT or any other industry accredited security certifications would be preferred · Understanding of at least three of the following: cryptography, fuzzing, hardware security, kernel hacking, and reverse engineering · Developing, extending, or modifying exploits, shellcode or exploit tools OT/IoT security assessments · Experience in reverse engineering

About the Opportunity: We are seeking a highly skilled and experienced Senior Talent Development Leader to join our organization. You will be responsible for designing, implementing, and managing comprehensive TD framework and programs that aligns with the company's objectives. You will play a crucial role in managing full lifecycle of our most precious assests "our exisiting and potential talents". This is an exciting opportunity to build up a talent development capability from the ground up. The outcome of your programs will help the company scale globally, develop future talent, and result in an engaged and thriving workforce as we continue our mission of empowering business globally. To be successful in this role, you must understand industry trends and business priorities and translate them into the highest impact work. You will help business leaders look around corners with data-driven recommendations that improve performance, retention, and the overall employee experience. You will be building strategies, framework and implementing the followings: Talent Identification: Utilizing various assessments and performance metrics to identify high-potential employees. Succession Planning: Building succession planning strategy and framework. Preparing high-potential employees for future leadership roles. Career Pathing: Outlining potential career trajectories within the organization and providing the tools and opportunities for growth. Engagement and Retention: Strategies to keep high-performing talent engaged and committed to the organization, often through targeted development programs, mentorship, and rotational assignments. Onboarding: Programs designed to acclimatize new employees to the company’s tech stack, culture, and workflow processes. Professional Development: Courses and workshops on soft skills such as leadership, communication, and emotional intelligence. Continuous Learning: Ongoing training initiatives to keep employees up-to-date with the latest technologies and methodologies specific to their jobs. Stakeholder Management: Building trust with internal and external stakeholders, communicating effectively with employees at all levels, promoting the value of talent development initiatives and addressing any concerns or feedback. What We Look For In You: Strategic thinker Framework builder Bachelor's degree in Human Resources, Talent Development, Business Administration, or a related field. Proven experience in a senior-level role focused on talent development, preferably within a corporate setting. Demonstrated expertise in designing and delivering a variety of learning programs, including e-learning, classroom training, workshops, and blended learning solutions. Experience with learning management systems (LMS) and other learning technologies. Excellent project management skills, including the ability to prioritize, plan, and execute multiple initiatives simultaneously. Strong analytical and problem-solving abilities, with a data-driven approach to measuring training effectiveness. Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and present ideas effectively. Nice to Haves: Bilingual English/Mandarin Global work experience Certification in relevant areas such as instructional design, training facilitation, or coaching is desirable.

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities

岗位职责： 1.负素客路平台大陆/Global C端用户售前售后咨询，协助用户解决使用app/小程序过程中的问题； 2.售前咨询承接，介绍产品，平台活动，相关产品信息等，完成售前订单转化； 3.售后咨询承接，根据用户的需求对订单进行修改、取消； 4.投诉处理，处理用户投诉耐心解答用户的疑问，提升客路用户体验； 5.协助其他部门如BD团队、市场团队等的客服在线咨询工作； 岗位要求： 1.擅长运用语言， 文字与用户进行沟通，及时了解用户的需求并及时高效解决用户遇到的问题； 2.善于学习成长，能够快速熟悉平台公司内部沟通流程，平台热销产品信息；3.具备一定的英语水平为加分项，简单日常交流及英文邮件读写； 4.此岗位为早晚班轮班制，月休8天，节假日上班按照法定三倍工资发放，早班时间：8:00-17:00，晚班时间：14:00-23:00; 5.工作年限不限制，优秀者可接受应届毕业生

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. *Provide global support covering all issues related to Veeva Vault *Learn everything about our software and use that knowledge to ensure client success *Support the client administrators across multiple organizations *Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues *Create and maintain knowledge articles in our customer support portal. *Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration *Provide coordinated support for getting new releases and configuration changes into production *Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds *Be a client facing representative of the Development and Product teams Document new processes and keep existing documentation and tools up to date as the environment changes *Interface with engineering, product management and professional services when necessary *Availability to work a rotating weekend on call schedule * Excellent verbal and written communication skills in English and Korean * Previous technology / admin / software / level 2 support related work experience *Bachelor’s degree in a related field or equivalent experiences *Proven ability to collaborate and build strong relationships with customers * Experience working successfully in a rapidly changing environment *Professional approach, exceptional customer service is essential *Knowledge document management systems *Detail oriented, able to manage multiple tasks and priorities

What You’ll Be Doing Synthesize needs from Product, Engineering, and Marketing into comprehensive design deliverables, ensuring design is front-of-mind throughout the product development process Work through design problems from beginning to end: translating qualitative or quantitative insights into ideas that form disruptive new products and features, then designing the workflows and detailed interactions to realize them Support the product development process with wireframes, user flows, journey maps, high-fidelity mockups, interactive prototypes, and evaluative research Partner with cross-functional peers within Product and Engineering in Asia and internationally to define initiatives and create thoughtful solutions—representing design and being the voice for the user throughout the product lifecycle Collaborate closely with UX Research, UX Writing, Brand, and Product leadership to shape the overall design vision of your area of ownership Consistently elevate the quality of the design by soliciting feedback from peers and stakeholders through formal Design Reviews, presentations and by facilitating design thinking workshops What We Look For In You At least 3 years of experience in Product Design, Interaction Design, UX Design, or related fields. Strong communication skills with a proven ability to articulate ideas and advocate for design decisions. Experience working with cross-functional teams, including Designers, Product Managers, Engineers, UX Writers, and Researchers. A deep understanding of design-critical thinking and user-centered design methodologies, ensuring products offer intuitive and trustworthy experiences. Results-oriented and adaptable to change. A thorough understanding of experimentation and research techniques, capable of validating designs independently. Nice to Haves Bachelor's degree in Design, HCI, or equivalent practical experience Experience designing for Fintech, Investment platforms, or Crypto products Experience working with global teams across offices and timezones A desire to mentor cross-functional peers and evangelize for great design

岗位职责： 1.负素客路平台大陆/Global C端用户售前售后咨询，协助用户解决使用app/小程序过程中的问题； 2.售前咨询承接，介绍产品，平台活动，相关产品信息等，完成售前订单转化； 3.售后咨询承接，根据用户的需求对订单进行修改、取消； 4.投诉处理，处理用户投诉耐心解答用户的疑问，提升客路用户体验； 5.协助其他部门如BD团队、市场团队等的客服在线咨询工作； 岗位要求： 1.擅长运用语言， 文字与用户进行沟通，及时了解用户的需求并及时高效解决用户遇到的问题； 2.善于学习成长，能够快速熟悉平台公司内部沟通流程，平台热销产品信息； 3.具备一定的英语水平为加分项，简单日常交流及英文邮件读写； 4.此岗位为早晚班轮班制，月休8天，节假日上班按照法定三倍工资发放，早班时间：8:00-17:00，晚班时间：14:00-23:00;

KEY OUTCOMES: 1. Hands-on analytics project delivery including data cleaning, modelling, storyline building, report writing and client presentation. 2. End-to-end expertise support from client opportunity finding & proposal writing to final project delivery. 3. Identify clients’ business challenges and create the appropriate Kantar Worldpanel solution and proposal that addresses clients’ requirements. 4. Work closely with the Regional Expert Solutions team to create the best methodological approach and proposal. 5. Deliver the results to clients, working with Client Service teams and Regional Expert Solutions team. 6. Ensure business solutions like Decision Tree, Segmentations, Shopping Mission, Category Adjacency, Chain Analysis, Expandability, Price & Promotion and Range Optimization are well-managed and well-developed in China market, adhering to the guidelines and instructions from global and regional team-in-charge. KEY CAPABILITIES a) The candidate will possess a Bachelor’s degree in mathematics or marketing related majors with 2-3 years of analytics experience, strong business sense and understanding, coupled with excellent communication, data interpretation and presentation skills. b) Acting as a trusted advisor to our esteemed clients in China, the candidate must possess strong analytical skills which can be applied in a commercial context. c) A team player who is systematic and organized; this candidate is also able to lead by example, is approachable, independent and able to influence others. d) There will be a requirement to sell-in to the client new methods, processes and seek revenue generating opportunities. With that, the candidate needs to be bold and enjoy such challenges. e) Passionate in Marketing, Consumer Products, Retail and Shopping Behaviour Study f) Proficiency in R or Python

To be successful in this role, you should meet the following requirements: Demonstrable experience in Infrastructure as Code and DevOps technologies: Github, JiRA, Kubernetes, Ansible, Shell scripting, Control M. Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, ElasticSearch, Grafana Experience in automated deployment, release management, deep understanding of CI/CD processes. Other technology skills – 3 to 5 years’ experience developing on public cloud – GCP, AWS, Azure – ideally with certification (architect/developer) in GCP, Total relevant experience between 5 to 6 years. Proven experience developing with one high level language – Java, Python etc Familiarity with databases (e.g. MySQL, MongoDB, PostgreSQL), web servers (e.g. Apache) and UI/UX design Familiarity with micro services/services mesh development patterns Using Kubernetes and Docker to schedule and run micro services. Ability to translate business level requirements to system level components or blocks Ability to review the deliverables from other team members Ability to understand the vulnerabilities and subsequent patching for infrastructure Ability to work in diverse global teams. Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins Role demands working in shifts and provide On-Call support to production system. Good knowledge on incident management and ability to lead the team from the front during incident/crisis calls Candidate will be required to continually enhance the skills within several specialisms which include gaining business knowledge, vendor product understanding, Impact Assessments, Development, Code Scanning and Deployments along with operational / business support. Ability to understand the code scanning reports, vulnerabilities and subsequent patching for infrastructure.

Responsibilities： 1.Responsible for International business segment, involve in international website product design and project coordination. 2.Define and own the product requirements to meet the business goals by collaborating with customers and commercial and global operation teams to align on needs and priority. 3.Responsible for defining and driving the product roadmap by analyzing customer feedback, market needs, competitor trends and internal business needs. 4.Collaborate with R&D and UI/UX teams to ensure product features are designed and delivered according to business requirements and quality standards. Qualifications： 1.MS/BS degree in technology and business, or equivalent preferred 2.5+ years of product development experience 3.Good at logics and sense of operational data analysis. Ability to use tools to make informed, data-driven product decisions. 4.Strong product sense and deep understanding of OTA industry. 5.Experience in website internationalization, *****ization and other multilingual products is preferred. 6.Fluent in both Mandarin and English.

About iClick Interactive Asia Group Limited iClick Interactive Asia Group Limited (NASDAQ:ICLK) is an independent online marketing and enterprise data solutions provider that connects worldwide marketers with audiences in China. Built on cutting-edge technologies, our proprietary platform possesses omni-channel marketing capabilities and fulfills various marketing objectives in a data-driven and automated manner, helping both international and domestic marketers reach their target audiences in China. Headquartered in Hong Kong, iClick was established in 2009 and is currently operating in eleven locations worldwide including Asia and Europe. Senior Account Executive / Associate Account Manager (Based in SH Office) Job Summary: Sitting in our Account Management Team, you will be responsible for supporting global corporate clients on omni-channel digital marketing solutions including but not limited to digital strategies development, global digital marketing campaign execution and follow-up optimization on spending and performance based on insights and trends. You will have a good regional exposure in formulating and executing China and travel retail solutions. Job Responsibilities: • Assist in managing ***** digital marketing campaigns for global corporate clients • Ensure campaigns are setup and optimized in correct way in accordance with the brief and best practices • Analyze data and provide in-depth data-driven insights, regular reports and strategic recommendations so as to achieve clients’ business goals • Prepare and present digital strategies and plans to clients • Proactively build strong client relationships and ensure customer satisfaction with excellent service level provided • Coordinate with internal and external parties for digital project implementation • Handle any ad-hoc projects as assigned Job Requirements: • Degree holder, preferably in Marketing, Communication, Advertising or related discipline • Minimum of 2 years’ experience in project coordination / account management / customer service, preferably in digital marketing agency • Good understanding in digital landscape of China market • Relevant experience in handling travel retail account will be an advantage • Proven successful client account servicing track record is preferred • Good team player with excellent interpersonal and communication skills • Independent with strong sense of responsibility and willingness to learn • Good at planning and multi-tasking to meet multiple deadlines • Excellent command of written and spoken Mandarin and English • Candidate with more experience will be considered as Associate Account Manager. To know more about us, please visit http://www.i-click.com/ We offer competitive salary and benefits to the right candidate. If you are interested, please send your full resume with current and expected salaries to us at ******************* . All data supplied will be kept in strict confidence and will be used for employment related purpose. Only short-listed candidates will be contacted.