Senior Game Client Developer (C++) Wargaming Shanghai is looking for a game client developer who is expected to bring his passion to the team and is ready to learn a lot about building features with a unique cross-platform game engine. This role will work under the supervision of the lead client developer and with a group of talented people to contribute to the development of content for China players. Reports To What will you do? • Collaborating with System/Feature Designers to understand and implement game systems and features within the Unreal Engine using C++. • Developing, testing, and debugging game client systems, ensuring seamless integration with online services. • Optimizing game client performance to ensure smooth gameplay experiences across various platforms. • Engaging in iterative design processes, incorporating feedback from playtests and team reviews. • Creating and maintaining technical documentation to ensure clarity and consistency throughout the development cycle. • Assisting in the troubleshooting and resolution of game-related issues, including identifying and fixing bugs. • Contributing to the continuous improvement of our game development processes and practices. What are we looking for? • Bachelor’s degree in computer science or a related field. • 5+ years of professional experience in game client development, preferably in online games. • Proficient in C++ and experienced with Unreal Engine. • Good understanding of game systems, mechanics, and multiplayer network architecture. • Familiar with agile development methodologies and able to work in a fast-paced, collaborative environment. • Excellent problem-solving skills and attention to detail. • Ability to communicate effectively with cross-functional teams, including System/Feature Designers, Artists, and QA Testers. What additional skills will help you stand out? • Comfortable collaborating remotely with international developer teams in an English environment. • Passionate about gaming and keeping up with the latest trends and technologies in the game development industry. About Wargaming

Responsibilities: • Lead and manage the technical onboarding to Luna Control platform • Work in a technical environment, utilizing different BI/Database/API tools • Troubleshooting, data integration, setting up advanced feature via product and professional services. • Work closely with Product management, Dev and Solutions teams. Coordinate and be responsible for successful on-time delivery. • Make recommendations for solution implementations based on customer’s technical requirements. • Serve as the technical expert for the clients in onboarding matters. Requirements • B.SC./B.A. degree. • Very strong verbal and written English communication skills. • Experience in client-facing communication. • 1-2 years of experience in a technical role - an advantage. • High level of understanding of the Mobile marketing ecosystem and specifically FB and Google UAC- an advantage. • Experience with tech-related fields such as SQL, BI systems, API - an advantage. • Independent, fast learner, proven multitasking and prioritization skills. • Excellent team player and autonomous work capabilities with high accountability.

Zoom正在寻找充满活力和激情的工程师加入Zoom进行客户端开发工作。在这个角色中，您将利用您的本地桌面客户端应用程序编程知识，扩展这些广泛使用的协同软件。 工作职责: 1. 使用兼容的标准C++ 及11/14/17扩展，开发和维护Zoom API，这些API实现将运行在Windows，Mac，iOS，Android； 2. 与UI即后端工程师合作，开发并维护协同软件； 3. 能够使用Instrument等性能工具和其他系统分析工具来衡量应用程序的性能和能耗，并能够改善整个应用程序的性能； 4. 与QA、产品和项目经理、产品设计师和DevOps紧密合作，推动工程发布和交付； 5. 需要与Technical Support, Customer Success和Customers沟通，以处理产品Issues和Tickets。 基本要求: 1. 计算机相关专业本科及以上学历； 2. 2年及以上软件开发经验； 3. 精通c++，熟悉Visual studio 或者Xcode； 4. 优秀的计算机基础知识，具备数据结构、算法和软件设计的能力； 5. 良好的沟通能力。 为什么选择加入Zoom？ 1. Zoom入选《财富》杂志2022年度“全球最受赞赏公司排行榜”，位列计算机软件行业榜单第四名，是全球统一通讯平台行业的领导者。 2. Zoom是纳斯达克上市公司，全员持股，加入Zoom，与公司分享成长收益。 3. Zoom产品简单易用，深受客户喜爱。在Zoom做工程师，技术挑战高，更有成就感！ 4. Zoom汇聚业界技术大牛，管理层也来自技术团队，与爱技术、懂技术的同事切磋技艺是人生一大乐趣。 5. Zoom员工敬业，管理层体贴，工作氛围轻松开放，人际关系简单融洽，团队温暖有活力！ 6. 极具竞争力的薪水，福利待遇好，出国工作、学习和交流机会多。

岗位职责： 1. Manage Customer Service and support Contact center operation 2. Provide feedback & coaching to Team Manager 3. Provide Improvements Action Plans and reports Identify strengths and weakness to help operational and professional development 4. Assure compliance of metrics & procedures 5. Present monthly operational reports 6. Communicate policies & procedures to Team Managers to ensure performance results 7. Partner with individuals or organizations to increase the satisfaction of our customers 8. Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution 9. Be accountable to any tasks assigned by client and by company 10. Apply strategic thinking to focus on the results and goals to achieve with end Customers 岗位要求 -Fluency in English both oral and written -Bachelor degree or above in Computer Science or Management related or equivalent professional -At least 5 years of supervisor or team leadership experience in customer or tech support industry -Strong in following skillsets: 1. Service / Soft skill communication 2. Presentation 3. Planning, Resource Organizing, Data Analyzing 4. Customer Orientation & Relationship Management 5. Internal cooperation and coordinationCertificate COPC certification is a plus

Position: Machine Learning Engineer **Job Overview** We are currently looking for a forward-thinking, inventive, and technically proficient individual to join our vibrant team as a Machine Learning Engineer. This is a unique opportunity for a passionate professional to contribute to our cutting-edge business collaboration tools. **Your Role** As a Machine Learning Engineer, your main responsibilities will include developing and implementing machine learning models, employing advanced algorithms, and integrating AI-driven functionalities to optimize business operations. You'll be instrumental in enhancing our technology to provide an efficient and superior experience to our international client base. **Responsibilities** - Design and implement machine learning models for business use-cases. - Keep up-to-date with the latest machine learning research and try to integrate them into our products. - Manage data acquisition, cleaning, and preprocessing. - Evaluate the performance of models and fine-tune them for better results. - Work with cross-functional teams to integrate machine learning capabilities into our technology stack. - Foster innovation by staying updated with AI/ML trends and sharing insights. **Qualifications** - Minimum of a Master's degree in Computer Science, AI, ML, or a related field. - Proven experience as a Machine Learning Engineer or similar role. - Exceptional problem-solving, research, and teamwork abilities. - Passion for state-of-the-art technology and its practical implementation in business solutions. **Interview Process** - You will be asked to detail your past projects and experience in machine learning. - You will be asked to solve a coding challenge in Python or other programming language of your choice. - Your interview code is: `TWFrZSBNTCBHaXZlIFBvd2VyIQo=`. - While this job notice is written in English, our primary language at work is Chinese. **What We Offer** The team will be stationed at our company's AI Innovation & Development Center. We provide a dynamic work environment where creativity and collaboration are nurtured. Expect competitive remuneration and benefits, coupled with opportunities for professional growth and development, in a setting that fosters innovation at every turn. Join us and be a part of a team that's revolutionizing business collaboration! Apply today and let's reshape the business collaboration environment together!

职位职责： 1、为销售和策划人员提供品牌广告投放的售前咨询，有效的管理客户期望值，确认项目的可行性并给出优秀案例参考； 2、负责品牌活动的项目执行及管理，采取有效的项目监管和问题排查，确保零错误率交付，并主动采取措施提升执行效果，做好机制流程的完善； 3、与公司内部的销售、策划、本地运营、产品团队等协调合作，使方案能够及时、顺利地执行并落地，不断积累项目管理经验沉淀SOP，拓展优秀案例； 4、作为产品顾问，联动销售团队，为客户和代理机构提供品牌产品向的最佳解决方案，平衡客户满意度维持盈利，实现品牌业务增长； 5、分析品牌广告的相关数据，为客户提供数据驱动的业务洞察报告，同时利用这些洞察结合客户投后反馈改善我们的广告产品；并在相关运营环节中实施改进计划。 1.Support Sales and planner in pre-case consultation, balance with the client's expectations and platform function, checking campaign feasibility and providing best practices; 2.Responsible for project management of Branding campaigns and ensuring delivery with zero error rate; Proactively implement measures to improve operational efficiency Coordinate with sales partnerships, planners, ad ops, product teams, etc. internally to develop & execute the program timely and smoothly; 3.Continuously refine and improve workflows/SOP, enlarging the good case performance; 4.Serve as an Subject-Matter Expert, educating clients and agencies on product solutions and best practices, ensuring client satisfaction and ultimately growing existing business partnerships in collaboration with the sales team; 5.Analyze campaign performance data to offer clients data-driven business insights on reports and simultaneously use those insights to improve our advertising offerings; Initiate improvement projects covering all operational aspects. 职位要求： 1、本科及以上学历，英语听说读写流利可作为工作语言，掌握小语种加分； 2、在数字营销领域有品牌项目管理/客户服务工作经验，有游戏、3C、快工作经验者加分； 3、有扎实的项目管理专业知识以及快速学习能力，需要同时处理多项任务并提供全面的解决方案； 4、具备利用不同数据进行品牌广告投放分析的经验；具备分析数据和发现洞察的能力； 5、细致耐心、善于解决问题，能够关注项目的细节和流程，具备很强的团队协作能力； 6、具备出色的口头和书面沟通技巧，并能有效地将信息传递给非专业人员； 7、熟练使用Microsoft Office办公软件：PowerPoint, Excel, Word，基础掌握PS, AI等图像设计工具加分。 1.Excellent English skills in listening, oral, reading and writing, can be used as daily working language. Additional languages are a benefit; 2.experience in branding project management / client services roles in digital marketing; Game & 3C industry working experience preferred； 3.Solid project management skills and a fast learner, competent at multi-tasking and ability to provide comprehensive solutions; 4.Experience with branding campaigns & campaign delivery analysis from multiple data sources; ability to analyze data and identify insights; 5.Impeccable attention to details & process and highly organized and strong team collaboration skills; 6.Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders; 7.Proficient with Microsoft Office Skills(PowerPoint, Excel, Word), having a basic understanding of PS or AI is a plus.

岗位职责： ●通过支持服务和服务，使SaaS业务部门成功执行其战略 项目部署、流程改进和战略举措 ●实施任何将改善我们的客户/客户支持运营的举措 工作流程 ●识别支持工具痛点和机会，以改善多个业务 ●根据客户满意度确保项目的成功交付和测量 指标和更广泛的业务 ●与多个利益攸关方密切合作，制定和优先考虑全面、 数据驱动的技术/工具请求并在项目生命周期中支持团队 ●与项目、产品和技术团队建立富有成效的工作关系。 Job Responsibilities: ● Enable SaaS Business Unit to successfully execute its strategy by supporting service and project deployment,, process improvements and strategic initiatives ● Implement any initiatives that will improve our client/customer support operations and workflows ● Identify support tooling pain points and opportunities to improve business across multiple teams and functions: operational, technical and frontline members ● Ensure successful project delivery and measurement in accordance to customer satisfaction metrics and the wider business ● Partner closely with multiple stakeholders in developing and prioritising comprehensive data-driven technology/tooling requests and support the team through project life cycle ● Build productive working relationships with project, product and technical team. 基本要求： ●有项目管理经验，管理所有相关利益相关者 ●学士学位，或之前管理开发人员和项目的经验 ●1或2年以下工作经验：软件工程、系统工程、 支持、解决方案工程以及项目/项目管理经验 使用技术解决方案交付业务价值的良好记录 ●具有多种需求分析技术/方法的经验，并具有领先的 跨多个时区和功能的跨职能工作 ●展示快速适应、学习新技能和“脚踏实地”的能力 ●强大的分析和技术思维，以及强大的组织和关系 管理技能。 ●熟练的口头和书面沟通，影响和解决问题的能力 ●足智多谋，以行动为导向，能够独立完成工作并克服困难 通过创造性地解决问题来解决障碍 ●通过与客户的有效沟通，提供卓越的客户服务 英文和中文，包括书面和口头。 **技能和知识： ●有金融机构/加密货币行业或软件/IT工作经验 解决方案和服务公司 ●能够立即/两周内开始 ●英语和汉语的语言能力 ●项目管理资格/认证优先 ●有与客户合作的经验，了解他们的问题并管理他们的 期望，参与项目管理 ●优秀的面向客户的技能和出色的书面和口头沟通技巧 ●以积极的态度向应届毕业生开放；愿意学习和成长。 Basic requirements: ● Prior experience with Project Management, managing all relevant stakeholders ● Bachelor’s Degree, or prior experience managing developers and projects ● 1 or 2 years experience in one of the following: software engineering, systems engineering, support, solution engineering in addition to project/program management experience with a demonstrated track record of delivering business value using technology solutions ● Experience in multiple requirement analysis techniques/methodologies, and leading cross-functional efforts across multiple time zones and functions ● Demonstrate ability to quickly adapt, learn new skill sets and "hit the ground running" ● Strong analytical and technical mindset, as well as strong organisational and relationship management skills. ● Proficient verbal and written communication, influencing and problem-solving skills ● Resourceful, action-orientated with the ability to get things done independently and overcome obstacles by developing creative solutions to problems ● Provide excellent customer service by effectively communicating with customers in both English and Chinese, both written and verbal. Preferred skills & knowledge: ● Prior experience working at a financial institution/Cryptocurrency industry or software/IT solutions and services company ● Able to start immediately/within two weeks ● Language proficiency in English and Chinese ● Project Management qualifications/certifications is a plus ● Experience working with customers, understanding their issues and managing their expectations, being involved in project management ● Excellent client-facing skills and excellent written and verbal communication skills ● Open to fresh graduates with a positive attitude; the willingness to learn and grow

About iClick Interactive Asia Group Limited iClick Interactive Asia Group Limited (NASDAQ:ICLK) is an independent online marketing and enterprise data solutions provider that connects worldwide marketers with audiences in China. Built on cutting-edge technologies, our proprietary platform possesses omni-channel marketing capabilities and fulfills various marketing objectives in a data-driven and automated manner, helping both international and domestic marketers reach their target audiences in China. Headquartered in Hong Kong, iClick was established in 2009 and is currently operating in eleven locations worldwide including Asia and Europe. Senior Account Executive / Associate Account Manager (Based in SH Office) Job Summary: Sitting in our Account Management Team, you will be responsible for supporting global corporate clients on omni-channel digital marketing solutions including but not limited to digital strategies development, global digital marketing campaign execution and follow-up optimization on spending and performance based on insights and trends. You will have a good regional exposure in formulating and executing China and travel retail solutions. Job Responsibilities: • Assist in managing ***** digital marketing campaigns for global corporate clients • Ensure campaigns are setup and optimized in correct way in accordance with the brief and best practices • Analyze data and provide in-depth data-driven insights, regular reports and strategic recommendations so as to achieve clients’ business goals • Prepare and present digital strategies and plans to clients • Proactively build strong client relationships and ensure customer satisfaction with excellent service level provided • Coordinate with internal and external parties for digital project implementation • Handle any ad-hoc projects as assigned Job Requirements: • Degree holder, preferably in Marketing, Communication, Advertising or related discipline • Minimum of 2 years’ experience in project coordination / account management / customer service, preferably in digital marketing agency • Good understanding in digital landscape of China market • Relevant experience in handling travel retail account will be an advantage • Proven successful client account servicing track record is preferred • Good team player with excellent interpersonal and communication skills • Independent with strong sense of responsibility and willingness to learn • Good at planning and multi-tasking to meet multiple deadlines • Excellent command of written and spoken Mandarin and English • Candidate with more experience will be considered as Associate Account Manager. To know more about us, please visit http://www.i-click.com/ We offer competitive salary and benefits to the right candidate. If you are interested, please send your full resume with current and expected salaries to us at ******************* . All data supplied will be kept in strict confidence and will be used for employment related purpose. Only short-listed candidates will be contacted.

You’ll be supporting talented teams of engineers, designers and strategists in building mission-critical digital experiences at scale for some of the best brands in the world. 【Responsibilities】 - Ensure all projects are delivered on time within the stipulated scope and budget - Manage the day-to-day project activities and resources of large projects - Actively resolve issues, identify risks and escalate as needed - Oversee quality control and assurance procedures for projects - Coordinate teams of digital experts (engineers, designers, strategists) to design and ship digital solutions - Manage the relationship between our team and the client - Manage client expectations, build rapport and support business activities (upselling, negotiations, estimates, etc.) - Contribute to tools, process improvement and team knowledge building - Lead project documentation - Support junior team members where needed 【Requirements】 - 5+ years experience in project management, planning, and tracking - Extensive knowledge of current digital technologies - Experience working with business stakeholders - Experience with and understanding of full project or product lifecycle - Proficiency with project management tools, methodologies, and related technology - Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills - Knowledge and experience of with different project management frameworks, including waterfall and agile - Willingly to mentor more junior team members and share knowledge - Strong communication skills - Fluent and/or conversational English and Mandarin 【Bonus points】 - Prior experience in software development or quality control - Knowledge of Product Ownership - Experience with writing Epics, User Stories and Acceptance Criteria - Certifications in Project Management (PMP, etc.) and Agile/Scrum Methodology (CSM, CSPO, etc.).

岗位描述： 新規案件獲得における、営業業務全般。 Clientとのアポ獲得から、訪問、提案のための事業部との会議、提案、契約、運用実行までを担当する。 1.营业：通过每天打电话or发邮件，取得拜访客户机会。同时也担任助理的工作。 2.营业或得拜访机会后，进行客户访问和提案的营业。 3.成功拿下案件后，与客户沟通并实施案件的营业。主要工作内容：提有附加价值的追加提案、和实际运营的事业部一起向客户每月月报汇报。 岗位要求： 1.大卒以上、3年の営業経験必須。日语ビジネス（N2以上）。 2.責任感が強く、仕事態度が積極的で、ストレスに強い。 3.コミュニケーション力があり、論理的思考／判断ができる。 4.プロモーションや広告領域に興味がある。 人才画像： 活泼开朗、认真负责、沟通能力强的人材、必须有营业经（有法人营业经验更好）。 工作时间：周一至周五 9:00〜18:00 其他福利： 1.交通费，日本人の場合越境採用の際に渡航费用の一部は会社負担「中国 (台湾、香港、マカオ含む)以外」； 2.年休假：第1年15天，第2年20天，第3年20+1天，上限25天； 3.teambuilding（月1回），法定节假日福利，年四次调薪。

You’ll be crafting digital products at scale for some of the famous brands in the world. 【Responsibilities】 - Creating and owning the Product Vision with the design and client team - Translating product’ strategies to tasks for development - Create Epics and User stories - Managing and prioritizing the product backlog - Overseeing development stages - Assisting the product development team to meet the objectives for each delivery - Acting as primary liaison between the client and the technical team - Introduce new and useful tools, processes and practices - Maximize the value of the product in order to serve business needs - Stay in touch with new software product developments trends and practices - Mentoring and guiding the development of peers 【Requirements】 - 5+ years experience in product management, roadmap planning, and feature tracking - Extensive knowledge of current digital technologies - Experience with stakeholder management, from mid-level management to high level executives - Ability to prioritize effectively - In-depth knowledge of Agile methodologies - Excellent at prioritization and multitasking - Strong analytical and problem-solving skills. - Strong communication skills, written and verbal. - Strong presentation skills - Fluent and/or conversational English and Mandarin 【Bonus points】 - Proven ability to influence cross-functional teams without formal authority - Past experience building B2C products for fortune 500 companies - Experience in design and/or development - Previous experience in managing a team of product managers

About iClick Interactive Asia Group Limited iClick Interactive Asia Group Limited (NASDAQ:ICLK) is an independent online marketing and enterprise data solutions provider that connects worldwide marketers with audiences in China. Built on cutting-edge technologies, our proprietary platform possesses omni-channel marketing capabilities andfulfills various marketing objectives in a data-driven and automated manner, helping both international and domestic marketers reach their target audiences in China. Headquartered in Hong Kong, iClick was established in 2009 and is currently operating in eleven locations worldwide including Asia and Europe. Senior Account Manager (Based in SH Office) JobSummary: Sittingin our Account Management Team, you will be responsible for supporting global corporate clients on omni-channel digital marketing solutions including but not limited to digital strategies development, global digital marketing campaign execution and follow-up optimization on spending and performance based on insights and trends. You will have a good regional exposure in formulating and executing China and travel retail solutions. Job Responsibilities: • Manage ***** digital marketing campaigns for global corporate clients • Ensure campaigns are setup and optimized in correct way in accordance with the brief and best practices • Analyze data and provide in-depth data-driven insights, regular reports and strategic recommendations so as to achieve clients’ business goals • Prepare and present digital strategies and plans to clients • Proactively build strong client relationships and ensure customer satisfaction with excellent service level provided • Coordinate with internal and external parties for digital project implementation • Handle any ad-hoc projects as assigned Job Requirements: • Degree holder, preferably in Marketing, Communication, Advertising or related discipline • Minimum of 6 years’ experience in project coordination / account management / customer service, preferably in digital marketing agency • Good understanding in digital landscape of China market • Relevant experience in handling travel retail account will be an advantage • Proven successful client account servicing track record is preferred • Good team player with excellent interpersonal and communication skills • Independent with strong sense of responsibility and willingness to learn • Good at planning and multi-tasking to meet multiple deadlines • Excellent command of written and spoken Mandarin and English To know more about us, please visit http://www.i-click.com/ We offer competitive salary and benefits to the right candidate. If you are interested, please send your full resume with current and expected salaries to us at ******************* . All data supplied will be kept in strict confidence and will be used for employment related purpose. Only short-listed candidates will be contacted.

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. *Provide global support covering all issues related to Veeva Vault *Learn everything about our software and use that knowledge to ensure client success *Support the client administrators across multiple organizations *Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues *Create and maintain knowledge articles in our customer support portal. *Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration *Provide coordinated support for getting new releases and configuration changes into production *Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds *Be a client facing representative of the Development and Product teams Document new processes and keep existing documentation and tools up to date as the environment changes *Interface with engineering, product management and professional services when necessary *Availability to work a rotating weekend on call schedule * Excellent verbal and written communication skills in English and Korean * Previous technology / admin / software / level 2 support related work experience *Bachelor’s degree in a related field or equivalent experiences *Proven ability to collaborate and build strong relationships with customers * Experience working successfully in a rapidly changing environment *Professional approach, exceptional customer service is essential *Knowledge document management systems *Detail oriented, able to manage multiple tasks and priorities

QUALIFICATION AND EXPERIENCE • Bachelor degree in engineering, Chemistry or in the technical field related to the certification activity • 5 years professional experience with at least 2 years employment with testing, inspection, and / or certification tasks in calibration / testing laboratory or inspection / certification body, or quality assurance of toys company. KNOWLEDGE AND SKILL • Familiar with toy safety standards and corresponding test method of EN 71 series, Phthalates, AZO dye, PAH • Familiar with GMARK certification for children’s toy will be a big plus • Sound knowledge of ISO/IEC 17065 and ISO/IEC 17067 requirements (with knowledge of ISO/IEC 17020 and ISO/IEC 17021-1 requirement will be an advantage) • Respect for professional ethics in certification • Sound knowledge of the management system, together with all policies, processes, and procedures, of the Certification Unit • Knowledge of the impact of non-compliance on the intended use of the toy • knowledge and skill of the certification requirements and activities of the certification schemes RESPONSIBILITIES • Provide technical internal input in case of questions from client during application, and to the Audit Team during the preparation/ performing the factory audit • Review the information submitted and/or collected and the evaluation report and provide decision for certification • Perform the on-site inspection/ testing during the factory audit per the test plan • Review the information submitted and/or collected and the evaluation report and provide justification for certification to Decision Team • Contact laboratory to get further information if necessary • Join the laboratory visit, including interview of technical staff, and perform laboratory evaluation • Perform the verification of laboratory testing report(s) as part of review and decision process • Perform follow up on corrective actions to be implemented in case of deviation or failure • Decide on the granting of certificates of conformity • Staff who is having a supervising role in the Review and Decision Team, or as delegated by HCU, shall take up responsibility to train the corresponding teammates, if applicable, and monitor the relevant performance.

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities