Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

工作职责 1、负责SAP系统及其数据库日常安装、配置、维护、备份、补丁安装、升级、调优及故障解决等; 2、按时编写和提交运营相关的报告，日巡检记录、每周预警记录、月度运行报告; 3、受理信息系统的各类账号权限申请业务,变更传输业务，并进行合规性检查; 4、 配合程序开发团队，分析程序开发和变更的性能问题; 5、维护数据库监控平台，排查处理应用系统、中间件、数据库系统的监控告警。 工作要求 1、本科以上学历，计算机、软件工程等相关专业； 2、具备5年以上SAP Basis & HANA实施或支持经验,至少两个完整项目实施经验,具有中大型制造企业工作经验优先； 2、熟悉SUSE、LINUX操作系统,熟悉HANA数据库，熟悉HP、IBM存储设备，熟悉SAN存储; 3、有HANA等常用数据库管理经验,能够进行数据库的日常管理、维护、调优、风险控制等; 4、熟悉MySQL、SQL Server、Oracle、PostGresQL的一种或者几种数据库优先考虑; 5、熟悉Mysql安装部署，以及常用的HA方案，如MHA、MMM、PXC、主从复制、读写分离方案及工作原理优先考虑。

3年+SAP FICO/SD/MM/PP/BASIS/ABAP实施或开发经验，日语或者英语达到读写及以上程度

岗位介绍： 1. Be familiar with the basis of operating system, OSI network model, various computer services and protocols. 1.熟悉操作系统基础、OSI网络模型、计算机各类服务和协议。 2. Be familiar with the principles of firewall, IDS / IPS and WAF, and be familiar with the security reinforcement of host operating system (Windows / Linux). 2. 熟悉防火墙、IDS/IPS、WAF等原理，熟悉主机操作系统（Windows/Linux）安全加固。 3. Be familiar with OWASP ****0 security risks, familiar with common vulnerability principles and reinforcement methods. 3. 熟悉OWASP ****0安全风险，熟悉常见漏洞原理及加固方法。 4. Master a variety of tools or platforms for penetration testing or simulation attacks, such as burpsuite, awvs, nmap, Nessus, sqlmap, Metasploit, cobaltstrike, etc. 4. 熟练掌握多种渗透测试或者模拟攻击的工具或平台，如：BurpSuite、AWVS、Nmap、Nessus、SQLmap、Metasploit、CobaltStrike等。 5. Master at least three red team attack skill fields (such as web / mobile app penetration, network penetration, network security simulation attack, social engineering, threat intelligence collection, etc.), be familiar with their principles and skills, have a certain vulnerability mining ability and defense vulnerability discovery ability, and be able to independently complete the test tasks arranged by the superior. 5. 熟练掌握至少三种红队攻击技能领域（如：web/mobile app渗透、网络渗透、网络安全模拟攻击、社交工程、威胁情报搜集等），熟悉其原理、技巧，具备一定程度的漏洞挖掘能力与防御弱点发现能力，能够独立完成上级安排的测试任务。 6. Have good report preparation ability, and be able to independently complete the preparation of penetration test, risk assessment and other reports. 6. 具有良好的报告编写能力，能独立完成渗透测试、风险评估等报告的编写。 7. CET-4 or above, with strong English reading and writing skills (computer security direction), and can adapt to the English office environment. 7. 英语四级以上，有较强的英语阅读、写作能力（计算机安全方向），可适应英文办公环境。 8. Be familiar with at least one computer programming language (C, Java, python, go, PHP, etc.). 8. 至少熟悉一种计算机编程语言（C、JAVA、Python、Go、PHP等）。 9. Be familiar with at least two international or regional compliance requirements or network security standards (such as China's network security law, personal information protection law, China's data security law, level protection 2.0, EU GDPR, ISO27000, NIST cybersecurity framework, NIST privacy framework, PCI-DSS, etc.), in security compliance, risk management have some practical experience in system planning. 9. 至少熟悉两种国际或区域性合规要求或者网络安全标准（如：中国网络安全法、个人信息保**、中国数据安全法、等级保护2.0、欧盟GDPR、ISO27000、NIST Cybersecuirty Framework、NIST Privacy Framework、PCI-DSS等），在安全合规、风险管理、体系规划等方面具备一定的实践经验。 10. Master Mandarin listening, speaking, reading and writing, CET-4 or above, have good Chinese and English reading and writing skills (computer security direction), and can adapt to the English office environment. 10. 掌握普通话的听说读写，英语四级以上，有良好的中英文阅读与写作能力（计算机安全方向）,可适应英文办公环境。 11. Can work under pressure and accept flexible working time according to project’s requirement and can accept short-term travel. 11. 吃苦耐劳，能适应灵活的工作时间，根据项目需要，能接受短期国内出差。 12. Vulnerabilities submitted on major SRC platforms (extra points). 12. 在各大SRC平台提交过漏洞（加分项）。

职位职责： 1、负责跨境派遣、跨境异动以及外籍人员工签业务的全流程管控，并处理流程中发生的特殊case。作为可信赖的伙伴，为员工提供跨境人才流动的运营服务； 1. Responsible for the whole process of international assignment, cross-border transfer and WP&RP application of foreign nationals , and dealing with special cases in the process. Act as trusted partner for Global Mobility offerings to employees; 2、与供应商合作，以及如有需要，参与供应商选择；有效管理第三方供应商的服务水平，确保为员工提供高质量的服务； 2. Cooperate with vendors and participate in vendor selection if necessary; effectively manage service levels of 3rd party vendors to assure quality levels of service for employees; 3、有效调动上下游人力资源领域和其他相关职能方，推动有效整合，优化流程以确保为跨境流程的员工提供合规、高效且良好的体验； 3. Effectively engaging upstream and downstream HR area and other related functions, driving effective integration, process optimization for ensuring a compliant, effective, and positive experience for mobile employees; 4、从运营角度出发，助力解决方案的提供，为跨境流动政策和规则的制定提供依据，以满足业务和流动员工的需求； 4. From an operational perspective, facilitate the delivery of solutions and provide the basis for the development of mobility policies and rules to meet the needs of the business and mobile employees; 5、带领并指导跨境人才流动团队交付运营业务。 5. Lead and coach mobility teams to deliver business processes. 职位要求： 1、本科及以上学历，英语听说读写流利，3年及以上相关工作经历； 1. Bachelor degree or above, fluent in English listening, speaking, reading and writing；3+ years relevant working experience; 2、具有良好的职业素养和职业操守，较强的计划、组织、协调沟通能力，以及良好的团队合作精神和敬业精神； 2. Have good professional ethics, strong planning, organization, coordination and communication skills, as well as good team spirit and dedication; 3、良好的逻辑性，工作认真细致、保密意识强，有较好的自驱性、责任心和抗压能力。 3. Excellent logic, careful in work, strong sense of confidentiality, good self-drive, sense of responsibility and ability to work under pressure.

- 负责本公司新产品开发项目管理工作的整体推进和项目总体进度的跟踪。 Push and Follow up project planning. - 负责推荐成立产品开发项目小组； Set up project team of cross functions. - 负责召集制定和更新“产品开发进度计划”； Lead team to build and update project planning. - 负责对项目小组成员与项目相关的工作的安排，组织和召开项目小组会议，做出必要的仲裁； Arrange project team meeting with team members， distribute project tasks to team members， if need， to make judgment for team. - 负责起草阶段评审资料；负责组织项目组成员对项目各阶段工作进行评审； Prepare APDS TG audit， and arrange team members to review Phase performance for every APDS phases. - 领导项目小组完成质量、成本、费用以及期限目标，并按阶段进行项目跟踪和项目管理；拟定、优化、调整计划并确定资源上的需求； Lead team to set up project target， including Quality， Cost， timing planning and resource requirement. - 在项目中作为客户代表，了解客户的需求信息，负责获取客户对项目的要求并向项目小组提出相应的要求； In project， work as Customer representative， get and forward Customer information. - 负责开发过程中产品成本和项目费用控制； Control project and product cost. - 其他部门经理布置的任务. Other tasks as directed by Department Manager. Requirements： - 熟练掌握，运用APQP管理项目开发； Good skill to develop new project at APQP basis; - 能熟练运用SPC, MSA, PFMEA等质量管理工具； Good at tools of quality management such as SPC, MSA, PFMEA; - 英语说写流利；熟练使用MSOFFICE，AutoCAD； Good English speaking and writing; good at MS OFFICE, AutoCAD1）

Responsibilities: •Operate in cash accounts, including platform and intercompany activity related to our global operations. •Record platform transactions and cash settlement and reconcile platform balances. •Review cash reconciliation exceptions on a daily basis, and work with OTC Operations, Finance/Data team, Market Making team and various Tech teams to resolve any breaks. •Assist with preparation of balance sheet reconciliations and supporting schedules. •Ensure compliance with internal controls, policies and procedures over platform accounting activities. •Collaborate with cross-functional departments to operationalize new areas of the business to facilitate streamlined accounting transactions as assigned •Analyze data against business drivers to identify trends/issues •Maintain up-to-date process documentation and procedures as assigned •Support ad hoc financial information requests and analyses and other special projects as assigned Requirements: •Minimum of 2 years working in the fintech/financial services industries. •BA/BS in Accounting or related field / CPA preferred. •Basic knowledge/understanding of payment systems and cash reconciliation. •Basic knowledge of blockchain technology and the crypto economy. •Possess excellent analytical skills (MS Excel), business partnering, problem solving and prioritization skills. •Ability to communicate and work with various teams outside of Finance (such as Data, Market Making and other Engineering groups) •Able to work well in a dynamic environment and be able to recommend and implement process improvements. •Excellent communication skills, both written and verbal. •Strong work ethic and team player Base：Dallas

[The Opportunity] Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructures, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers, and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. [Responsibilities] - Use Java 8 / Kotlin as the programming language, and cooperate with the senior technical team to develop the company's payment products and transaction systems; - Based on the company's microservice framework, independently complete the design and development of components; - Try new technologies and put forward architectural suggestions; - Coach newcomers to develop good software engineering knowledge and coding standard awareness. [Qualifications] - More than 8 years of Core Java development, more than 5 years of experience in Internet application / large financial system/e-commerce platform development; - More than one year of experience in payment platform development; - Bachelor's degree in computer science and related majors; - Proficient in Java 8, familiar with Java multi-threading, high concurrency, IO / NIO, network communication, etc .; - Familiar with commonly used design patterns, with experience in the design and development of large-scale distributed, high concurrency, high load, high availability systems; - Master various common server technologies, which can optimize service response and data query, ensure various service quality, and solve the problems of high concurrency and high availability; - Familiar with Spring / Spring Boot; - Familiar with HTTP, TCP / IP protocol, and REST specifications; - Master Gradle / Maven and other build tools; - Familiar with the use of Docker cluster; - Familiar with JSON & XML. [Bonus] - International clearing and settlement / foreign exchange transactions; - Fluent in English; - Cassandra / Redis / NoSQL / Hadoop; - Kotlin / Scala / Python / Golang / R; - Docker Swarm / Kubernetes; -JavaScript / Angular / React / CSS3; - Aliyun Cloud / AWS. At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team-building events, encourage flexible/remote working and give our people the freedom to be creative. Airwallex is proud to be an equal-opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence, and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Who We Are Airwallex is a technology company that revolutionises the way businesses operate globally. Our financial infrastructure provides a modern technology stack for businesses to operate internationally, without the challenges of the current global financial system. Businesses use Airwallex as their end-to-end global financial services platform. Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost-effective financial solutions. Our web and API solutions support businesses of all sizes, from small companies to large enterprises. In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. Responsibilities： 1. Conduct daily transaction monitoring task to timely clear and escalate the transactions in case management system per pre-defined TM procedure. 2. Conduct transaction screening task to timely clear and escalate the transactions in worldcheck system per pre-defined screening procedure. 3. Participate various AML related project and initiative to help drive the operation excellence and overall efficiency. 4. Proactively stay up-to-date with AML related news and regulatory developments, improve the knowledge base of AML and Sanctions within the team and assist with the development of in-house expertise. 5. Complete other work related to transaction monitoring operation or assigned by Compliance Operation Manager. Qualifications： 1. A minimum of 2-3 years of relevant AML and Sanctions experience in a public accounting and/or litigation/disputes consulting firm, financial services industry or regulatory environment. 2. Familiarity with common money laundering schemes, sanctions compliance, general or risk-based compliance, risk management, other financial crime compliance. 3. Having substantial hands on experience on the following areas is a plus: o International, regional and ***** regulatory knowledge/experience, AML and OFAC risk assessment o Process improvement initiatives (KYC, CDD, etc.) o Policy & procedure development (Black/white list maintenance; STR writing/review, etc.) o Alert clearing and investigations o Common AML Typology Analysis o Vendor solutions in KYC, Transaction Monitoring, Case Management or Sanction Compliance o Internet Financing or payment company risk and compliance o Investment banking. 4. Excellent verbal and written communication in both Mandarin and English. 5. Proficient in use of MS outlook, Excel, Word, PowerPoint. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Job Responsibilities: Quality Improvement Assist in the preparation of the Quality Plan for each improvement project. Conduct additional audits or reviews by demand of Microsoft or because of an event driven root cause        Quality Control Assist Microsoft in the development of test procedures or whatever is needed to complete the preparation of Quality Control and Auditing procedures         Quality Communication Provide feedback to Microsoft on a regular basis or on demand about business performance and trends metric        Quality Documentation Document all reviews and audits performed        Quality Presentations Lead the stakeholder presentation monthly and quarterly        Quality Leadership Lead inside the Supplier the continuous improvement process Keep a noncompliance issue log and ensure that recorded compliance issues are resolved and corrected by the Supplier operation Additionally, recommend updates to the quality plans to treat problems at hand·         Quality Analyses Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)         Cross group Collaboration Partner with training, knowledge management and operations team to ensure Agent knowledge and customer satisfaction targets are meet Key Measure Successful implementation of process improvements A common quality language regarding processes and improvements used in the organization Knowledge of key principles of quality management distributed in the organization. Job Requirements: Fluent in English Excellent communication skills Have QA Experience Better to have trainer experience Proven leadership and operational experience.

Job Description: 1.Development of global & future oriented domain SW architecture，This architecture has to fulfill all BSH requirements, most notably of the appliances of the product divisions 开发面向全球及未来的产品软件架构，这个架构可以满足BSH所有产品的需求，特别是各个产品事业部的需求 2.Define, adapt and track rule set for the architecture and a modular design (interfaces, flexibility, variance, design rules). 定义、调整和跟踪整个架构和模块设计 （接口，灵活性，编译及设计规则） 3.Ensuring the reusability of electronic system modules on the basis of uniform electronic system architectures 确保电子系统模块在一个统一系统架构里的可复用性 4.Review roadmaps on product and module roadmaps with regard to technical, economic and temporal feasibility alternatives and adherence to architecture，integrate new features and technologies into architecture 审核未来规划的产品和模块的需求，确认相关的技术可行性， 并将新功能和技术集成到架构里 5.Implementation of the BSH ePACT principles in the development， Ensuring the compatibility of the functions and interfaces of the electronic modules in cooperation with BSH ePACT 将BSH ePact的原则导入到开发中，确保电子模块的功能和接口的一致性 6.Aligns the architecture with the architects of the Pxx and sets the boundaries for the electronics solutions 和事业部的架构同事就整个架构达成一直并且设计电子方案的界限 Professional Requirements: 1.Bachelor degree or above, major in Electronic Engineering or related, more than 5 yeas software developing experience 学士学位及以上，电子工程相关专业, 5年以上软件的开发经验 2.Experienced with requirements analysis, management and system architecture, knowhow with home appliance is preferred 有做过家电需求分析及管理，系统架构的经验优先 3.Experienced with project management, clearly understand development process of whole project 一定的项目管理经验，清晰知道整个项目的开发流程 4.Have clear logical thinking ability, good communication and team work ability 具有清晰的逻辑思维能力、良好的沟通表达和团队协作能力 5.Strong self-motivation, high sense of responsibility and ability to work efficiently under strong pressure 有较强的自我驱动力、高度责任心以及在较强压力下高效工作的能力 6.Fluent English in both oral and written 流利的英语听说读写能力

RESPONSIBILITIES The Senior Developer (LabVantage LIMS) will be responsible for the management and administration of the LIMS system at QIMA. She/he will work closely with QIMA members and external parties. The main responsibilities include: 1. Understanding lab operations and business requirements 2. Performing data setup and configuration of the LIMS 3. Performing LIMS testing and overseeing system testing performed by users 4. Assisting and supporting system rollout 5. Participating in the planning and implementation of LIMS project 6. Ensuring the integrity of recorded data and compliant use of the LIMS 7. Supporting users in their daily usage of the LIMS 8. Supporting users and the lab management with reporting and analysis of information stored in the LIMS 9. Conducting user-training sessions for users. 10. Identifying issues and potential enhancements of the LIMS from the daily operation and resolving them in collaboration with users and external software contractors 11. Translating new analytical processes and integration of new equipment/software into LIMS workflows and functionalities and managing their implementation by internal/external software engineers. 12. Maintaining the LIMS database and server at the software level JOB QUALIFICATION REQUIREMENT • BSc/MSc in Computer Science, Sciences, Chemistry, Engineering, or related disciplines or equivalent experience • System development experience in one or more general-purpose programming languages. • Applied knowledge of computer system development and validation • Core LIMS • JAVA, JS, ANT, AJAX, and SQL languages • JBoss, IntelliJ IDEA, Oracle SQL developer, and Microsoft SQL Server tools. • Workflows • JasperReports and Bartender tools • Configuration/customization and implementation of LIMS (LabVantage would be a plus) • Requirement gathering • Process streamlining & solution design • Testing, validation • Lab support, troubleshooting and user trainings • Reports, Complex Master data, Instrument integration • At least 2 years’ hands-on experience of system development • Experience in LIMS or instrument integration (e.g. LabVantage, STARLIMS, LabWare) will be of advantage • Good communication skills in spoken and written English • Extensive training on our LIMS system will be provided internally and via courses conducted by the LIMS vendor • Given interest and skills the candidate is welcome to expand her/his role into other areas in the lab, such as data management, process optimization, or regulatory affairs • Appointments will be made on a two-year contract basis in the first instance, with the option of extension • Capable of working in a fast-paced, multidisciplinary, and multinational environment • Meticulous, independent, and reliable work attitude

Who we are? Hero Entertainment's ten development studios create mobile games that engage over 400 million registered users. From Crisis Action series, We Dance, We Race, King of Warship, Utopia: Origin, Art of War: Red Tide and NBA LIVE to bold new genres. By integrating its powerful operating system, marketing edge and innovative technology, Hero Entertainment has established a progressive development practice with broad agency distribution and research resources. Its CEO is the youngest on the China stock exchange, and the culture is equally fresh, modern and ambitious. Where you would come in... As a member of our Overseas Group, you'll be part of an international games operation business that empowers our overseas studios and marketing teams to integrate *****ization and internationalization processes into game development. This global initiative is vested in enhancing and guarding the player experience. You will help ensure our services, products and content are delivered to the highest standards worldwide. Job description - Specify *****ized operation strategies according to the characteristics of *****ized users, and plan community and in-game activities based on user characteristics. - Maintain communities in Native-English speaking countries, communicating with users, and assisting in solving ***** players' problems. - Provide support for the development and operation of the game through user feedback. - Using efficient communication skills, interface with outsourced translation, and maintain the quality and progress of translation in Chinese or English. Required qualifications - Native or bilingual proficiency in English. - Proficiency in Chinese is a plus. - Living experience in Brazil, Thailand, Indonesia is a plus. Desired qualifications - Have a wealth of gaming experience, preferably two years of mobile gaming experience, and demonstrate a commercial understanding and analysis of the games played - Experience in mobile game operation Hero Entertainment is an Equal Opportunity Employer. All qualified applicants will be considered equally for employment opportunities regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

桔洛工作机会: 服务顾问SC 职位部门：产品部 职位名称：Service Consultant （SC）/ 服务顾问 汇报对象：Center Director 发布时间：2023年11月 岗位描述 about: 桔洛家庭教育管理中心 (GENO) ，正在寻找对传播和推广“全人教育” (可搜索了解一下)充满激情的候选者。桔洛致力于围绕全人教育及4C（自省、自在、自驱、自由的孩子）的养育目标，引领与陪伴家长有意识有目的有计划的进行家庭教育养育管理。无论你是应届毕业生还是有经验的专业人员，只要你对桔洛十年来一直从事的这件事有触动，有感动，有认同，同时，你追求寻找自我和自我价值的展现，那么你将有机会加入一个充满活力与天分的桔洛团队，一起成就理想、快乐和价值。 职责JD: 1.Assist MC to drive center operational and service excellence, creating a user-focused service organization, where users can enjoy their experience at GENO. 协助管理顾问MC提高运营效率和服务质量、营造一个以用户服务为导向的工作环境，从而提高用户在桔洛中心的体验满意度。 2.Create pleasant physical environment and excellent learning atmosphere. Ensure GENO product is the major language in center. 营造舒适的中心学习环境和良好的学习氛围。确保桔洛产品在中心作为主要沟通语言。 3.Responsible for user’s satisfaction and service coverage. Accurately execute GENO standard user’s lifecycle system for assigned , eg: Follow up user’s personal study plan (Passport), and follow up with users on an on-going basis through multiple communication channels, handle exceptional case. 负责中心用户的满意度以及服务的覆盖率。按照桔洛标准，执行用户的学习周期的管理服务流程，对用户的学习进度进行相应的跟进。例如：学习护照（个人学习计划），通过多种沟通渠道持续地跟进用户的学习，处理用户的个性需求。 4.Collaborate with marketing team, MC and Trainers to contribute to the growth of center marketing, net internal revenue. 配合管理顾问MC和培训师促进中心的对内对外的marketing和用户拓展活动，促进品牌和产品在市场的良性增长。 5.Carry out other administrative duties at this role, including reception and other relevant customer services, etc. 履行其他涉及到该职位的行政职能，包括客户接待和其他相关客户服务工作等。 6.Implement and improve standard policies and processes, ensuring center’s operations is compliance with standards. 贯彻执行和完善中心制定的相关政策和流程，确保中心的运营形成统一标准。 7.Support center director in optimizing center cost. 协助中心负责人进行中心成本优化管理。 职位要求 Qualification: 1. 最重要的一点:你相信好的教育尤其是父母对孩子的引领对孩子一生的重要性，你希望每个孩子都能做自己，没有比这点更重要; The most important is that you believe in the importance of good education, especially parental guidance for child's life. You hope that every child can be themselves; 2.你具有较高的共情力Empathy，能用心体会他人的感受、想法和需求; You have a high level of empathy and are able to empathize with others' feelings, thoughts, and needs with your heart; 3.你对角色有明确边界Boundary，对用户的需求有洞察力，喜欢整理和管理用户信息和数据，最后能系统化地满足需求; You have a clear boundary and insight into the needs of users. You enjoy organizing and managing user information and data, and can ultimately systematically meet their needs; 4.你喜欢在团队中协同工作，并能组织各级同事一起创造一个支持互助型的环境; You enjoy working together in a team and being able to organize colleagues to create a supportive and collaborative environment; 5.你喜欢聆听，擅于语言沟通，能用中英文双语更好。 You are good at listening and language communication, and it is better to be bilingual in both Chinese and English. 6.你具有本科学士学位，或硕士学位。 You have a bachelor's degree or a master's degree.