-
We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. *Provide global support covering all issues related to Veeva Vault *Learn everything about our software and use that knowledge to ensure client success *Support the client administrators across multiple organizations *Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues *Create and maintain knowledge articles in our customer support portal. *Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration *Provide coordinated support for getting new releases and configuration changes into production *Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds *Be a client facing representative of the Development and Product teams Document new processes and keep existing documentation and tools up to date as the environment changes *Interface with engineering, product management and professional services when necessary *Availability to work a rotating weekend on call schedule * Excellent verbal and written communication skills in English and Korean * Previous technology / admin / software / level 2 support related work experience *Bachelor’s degree in a related field or equivalent experiences *Proven ability to collaborate and build strong relationships with customers * Experience working successfully in a rapidly changing environment *Professional approach, exceptional customer service is essential *Knowledge document management systems *Detail oriented, able to manage multiple tasks and priorities
-
20k-30k 经验3-5年 / 本科企业服务,医疗丨健康 / 上市公司 / 2000人以上Provide post-implementation System Consulting and Administration ? Communicate with China customers, gathering and analyzing requirements ? Support the customer-internal System Releases Cycle, including: o Customer engagement for the new requirements o Design and enable new product features o Tier 2/3 Incident Trouble shooting o Environment Management o Execute Customer Change Request o Data imports and exports maintenance o Adding/deleting/changing users, setting up security, changing territory and role hierarchy o Build KPI reports based on customers’ requirement o User training / feature education o Best practice sharing ? Willingness to “wear any hat” necessary to make the Customer successful ? Interact with Veeva Product Support on customer’s behalf ? Grow the capabilities of the team, develop best practices and accelerators 任职要求:At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree ? Strong Technical background, 5+ years of experience in Python and MySQL. Good understanding of software architect, data model, familiar with SQL ? Smart and eager to learn new things, ability to work independently in a fast-moving environment ? Ability to work under big pressure, always commit to the work assigned to him/her ? Excellent communication skills – ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction ? Fluent English language proficiency in both verbal and written English ? Ability to juggle and prioritize
-
45k-55k 经验10年以上 / 本科企业服务,医疗丨健康 / 上市公司 / 2000人以上The Role Veeva is looking for a Principal Software Developer to join our team in Chengdu. We will provide opportunities for the engineer with 10 years+ working experience, This engineer will be responsible for China SFA's the applications architecture of our SaaS cloud products. Responsibilities: · Collaborate with Product Management and Development team members on technical design and problem solving to come up with compelling solutions to problems. · Responsible for the architecture design of applications in life science industry. · Deliver high quality code and participate in code review, improve team’s technical level. · Work in a passionate team environment within a highly successful company that is growing fast. Requirements: · 10 years+ of commercial software development in Java or Python · Rich architecture and platform building experience, has strong capability to understand and realize business requirement with suitable technical solutions. · Current hands-on development experience with open-source technologies: Sprint Cloud, Django, Celery, PyTest, MySQL, Git, Jenkins, Linux. · Have high standards for technology and be willing to share and guide team members. · Good English communication skills - both oral and written. · BS or above in computer science/engineering or equivalent. Nice to Have: · Experience with AWS infrastructure, Ali Cloud, Salesforce platform development · Experience in frontend development, specially development on Wechat · Knowledgeable on CRM or life science domain · Experience in DevOps development, proficient in Terraform, Ansible
-
10k-20k 经验3-5年 / 本科企业服务,医疗丨健康 / 上市公司 / 2000人以上We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities
-
sustaining engineer
[大连·沙河口区] 07:13发布20k-30k 经验5-10年 / 本科企业服务,医疗丨健康 / 上市公司 / 2000人以上Veeva is currently seeking talented Software Engineers to join our Customer Centric Engineering teams based in Dalian, China. These teams are a critical aspect for our CRM Development group. We have multiple openings, focused on different product suites in CRM. As a Customer Centric Engineer, you will be charged with sustaining our existing products by troubleshooting and fixing critical issues. You will also help build tools for supporting and monitoring our CRM products. 5+ years’ experience in software support or sustaining role for Enterprise products A self-motivated software engineer, eager to learn new software who thrives on finding issues in existing products Experience with troubleshooting web and mobile apps built with Java, HTML/CSS, Spring Boot, Spring MVC Nice to have experience with Objective-C application development Hands on experience with SQL querying and working with business critical data Exceptional analytical and problem-solving skills Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations Troubleshoot critical customer reported issues in the Veeva CRM product suites Learn everything about the Veeva CRM suites/modules and use that knowledge to ensure our customers are successful Build tools to help with detecting, fixing, and troubleshooting product issues Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex Customer issues Identify and resolve problems that may impact multiple customers -
职位亮点: 纽交所上市 生命科学 SaaS 股票 圣诞假 职位描述: 参与SAAS软件的敏捷开发,负责功能测试的设计、执行和自动化。 工作职责: * 负责web、企业微信应用的功能测试; * 根据软件需求和设计文档,制定测试计划,设计测试用例及测试数据; * 执行功能测试,定位并跟踪缺陷,提交缺陷报告,确保产品按期交付; * 在敏捷团队中与产品经理、开发及时沟通,推动问题的合理解决; * 分析自动化脚本的运行结果,完成新功能的自动化回归脚本。 任职资格; * 计算机、数学等相关专业,本科以上学历, 2-5年相关工作经验; * 熟悉软件测试流程,常用的测试方法、技术; * 熟悉测试用例设计、测试数据创建,缺陷报告规范; * 热爱测试,有责任心且有较强的逻辑分析能力、学习能力; * 具有团队意识,主动沟通解决问题; * 具备良好的语言表达能力和文档编写能力; * 了解自动化测试,熟悉至少一种开发语言,Python优先; * 熟悉SQL语句,熟悉MySQL数据库操作; * 熟悉Linux系统,能够利用脚本编写测试工具、测试脚本; * 有web测试经验者优先。
-
职位诱惑: 纽交所上市 生命科学 SaaS 股票 圣诞假 职位描述: 参与SAAS软件的敏捷开发,负责功能及非功能性测试的设计、执行和自动化。 工作职责: * 负责Web、企业微信应用的功能测试,作为独立QA在scrum团队中保证质量; * 根据软件需求和设计文档,制定测试计划,设计测试用例及测试数据; * 执行功能测试,定位并跟踪缺陷,提交缺陷报告,确保产品按期交付; * 在敏捷团队中与产品经理、开发及时沟通,推动问题的合理解决; * 设计、完成、维护自动化回归脚本,分析运行结果; * 整理技术文档、作为团队新人的技术mentor等工作。 任职资格: * 计算机、数学等相关专业,本科以上学历, 5年以上相关工作经验; * 熟悉软件测试流程,常用的测试方法、技术; * 能够独立制定测试计划,设计测试用例、测试数据,跟进测试进度; * 对软件系统的设计有较强的理解能力和阅读理解代码的能力; * 热爱测试,有责任心且有较强的逻辑分析能力、学习能力; * 熟悉自动化测试,有测试框架或系统的开发经验; * 有较强的编程能力,精通至少一种开发语言,Python 优先; * 熟悉SQL语句,精通MySQL数据库操作; * 熟悉Linux系统,能够利用脚本编写测试工具、测试脚本; * 具有团队意识,主动沟通解决问题; * 具备良好的中英文语言表达能力和文档编写能力; * 有SaaS企业软件测试经验者优先。
-
Our China SFA product is a world-class CRM solution specifically designed for the life sciences industry in the Chinese market. We are currently seeking a dynamic and passionate Product Manager to join our China SFA team. As a product manager in our team, you will be deeply involved in the whole product lifecycle, and make continuous enhancement to increase the product competitiveness in the market. Responsibilities: ●Customer Engagement: Engage closely with customers to deeply understand their business requirements and pain points. Provide optimal solutions that balance product value, cost, and customer satisfaction, ensuring that our product consistently meets their evolving needs. ●Product Roadmap Development: Utilize insights from market trends, customer needs, and our development capacity to define and prioritize the product roadmap. ●Feature Design: Bring critical thinking and ruthless prioritization to key product direction and design decisions. Show quick and clear thinking, as well as creativity when ideating (and taking feedback) on problems or designs. Write clear documents and clearly articulate design concepts to the engineering team, ensuring a shared vision for product. ●Cross-functional Collaboration: Work hand-in-hand with various roles including services, solution consultant, engineering, and support. Manage resources, timelines, and conflicts effectively, fostering a collaborative environment that promotes efficiency and team synergy. ●Engineering Team Partnership: Establish and maintain strong relationship with engineering team to ensure the speedy and high-quality implementation of product features. Maintain an open, constructive line of communication to facilitate problem-solving and continuous improvement. ●Continuously Improve Assigned Product Areas: Innovate and iterate on existing products, identifying opportunities for improvement, and driving the implementation of solutions. Requirements: ●Bachelor’s degree or above in Engineering, Business or related field. ●Proven experience as a Product Manager or similar role in a software company. ●Strong knowledge of product management principles, practices, and techniques. ●Proven ability to manage the entire product lifecycle. ●Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse teams. ●Excellent problem-solving, critical-thinking, and analytical skills. Nice to Have: ●Prior experience as a Product Manager in To-B environment. ●Understanding of software architecture is a significant advantage. This knowledge will enable you to quickly understand our platform capabilities and make accurate design. ●Familiar with the design of SaaS product. ●Engineering background is preferred.
-
职位描述: · 参与公司产品的前端的设计、开发和优化工作。 · 与UE设计师、产品经理、后端工程师和测试工程师持续沟通协作,保证产品的质量和开发进度。 · 在理解产品业务的基础上,提升产品的用户体验,技术驱动业务的发展。 · 跟踪研究前沿的前端技术,并应用到公司的产品开发当中。 任职要求: · 计算机相关专业本科及以上学历。 · 5年以上前端开发经验。 · 带领团队成员完成功能开发。 · 指导和帮助Junior的团队成员。 · 熟练掌握HTML和CSS,能快速完成页面结构和布局设计。 · 熟练掌握JavaScript,了解语言原理及面向对象编程思想,熟悉常用的工具、库、插件等。 · 熟悉一种或多种主流前端框架,比如 AngularJS、 Vue.js、ReactJS等。 · 熟悉Webpack、Gulp等前端自动化工具,能自己编写自动化任务。 · 良好的英文读写能力。 · 对前端技术有持续的热情,个性乐观开朗,逻辑性强,善于和各种背景的人合作。 优先考虑: · 熟悉前端模块化开发如:RequireJS、ES6。 · 熟悉Node.js优先。 · 熟悉微信公众号开发或小程序开发者优先。 · 有hybrid开发经验, 熟悉React Native的基本原理及生命周期;熟悉ionic、appcan等移动端框架优先。
-
Accountant (AP) - Asia
[上海·中山公园] 07:35发布12k-15k 经验3-5年 / 本科企业服务,医疗丨健康 / 上市公司 / 2000人以上The Role This position reports to the Accounting Supervisor, Asia and is responsible for the AP process in assigned Asia countries (including T&E expenses), assisting the month/quarter-end closing and ***** statutory tax reporting and filing for all business units in Asia. What You’ll Do ·Vendor management includes vendor setup in Netsuite, vendor inquiries, vendor invoice authentication and registration, contract review, and filing. ·Run payment requests through e-bank, make sure the expenditure approval process is followed, and verify the authenticity of the vendor invoices to ensure timely and accurate payment ·Review monthly employee expense reports to ensure the observance of travel and entertainment policy ·Participate in the external audit process, with a specific focus on collecting key financial and accounting data. ·Support financial accounting process improvements and development and amendment of policies and procedures ·Any other ad hoc assignment any other ad hoc assignment. Requirements ·Effective communication in a team environment while interacting with all levels in the operations and finance organizations, as well as with external entities such as third-party service providers, State Tax Administration, and other related government agencies ·Bachelor’s degree in Accounting/Finance or the related degree ·2+ years of relevant experience ·Fluent in English - both verbal and written communication ·A strong focus on customer service with an emphasis on timely and accurate communication ·Motivated and possessing the ability to work independently with little or no supervision ·Technical knowledge of China GAAP and exposure to US GAAP ·Highly proficient in MS Office applications: Excel, PowerPoint, and Word Nice to Have ·Fluent in Japanese or Korean ·NetSuite and Salesforce.com knowledge is a plus -
资深软件工程师(python方向)
[成都·高新区] 07:35发布45k-55k 经验10年以上 / 本科企业服务,医疗丨健康 / 上市公司 / 2000人以上The Role Veeva is looking for a Principal Software Developer to join our team in Chengdu. We will provide opportunities for the engineer with 10 years+ working experience, This engineer will be responsible for China SFA's the applications architecture of our SaaS cloud products. Responsibilities: · Collaborate with Product Management and Development team members on technical design and problem solving to come up with compelling solutions to problems. · Responsible for the architecture design of applications in life science industry. · Deliver high quality code and participate in code review, improve team’s technical level. · Work in a passionate team environment within a highly successful company that is growing fast. Requirements: · 10 years+ of commercial software development in Java or Python · Rich architecture and platform building experience, has strong capability to understand and realize business requirement with suitable technical solutions. · Current hands-on development experience with open-source technologies: Sprint Cloud, Django, Celery, PyTest, MySQL, Git, Jenkins, Linux. · Have high standards for technology and be willing to share and guide team members. · Good English communication skills - both oral and written. · BS or above in computer science/engineering or equivalent. Nice to Have: · Experience with AWS infrastructure, Ali Cloud, Salesforce platform development · Experience in frontend development, specially development on Wechat · Knowledgeable on CRM or life science domain · Experience in DevOps development, proficient in Terraform, Ansible -
Our China SFA product is a world-class CRM solution specifically designed for the life sciences industry in the Chinese market. We are currently seeking a dynamic and passionate Product Manager to join our China SFA team. As a product manager in our team, you will be deeply involved in the whole product lifecycle, and make continuous enhancement to increase the product competitiveness in the market. Responsibilities: ●Customer Engagement: Engage closely with customers to deeply understand their business requirements and pain points. Provide optimal solutions that balance product value, cost, and customer satisfaction, ensuring that our product consistently meets their evolving needs. ●Product Roadmap Development: Utilize insights from market trends, customer needs, and our development capacity to define and prioritize the product roadmap. ●Feature Design: Bring critical thinking and ruthless prioritization to key product direction and design decisions. Show quick and clear thinking, as well as creativity when ideating (and taking feedback) on problems or designs. Write clear documents and clearly articulate design concepts to the engineering team, ensuring a shared vision for product. ●Cross-functional Collaboration: Work hand-in-hand with various roles including services, solution consultant, engineering, and support. Manage resources, timelines, and conflicts effectively, fostering a collaborative environment that promotes efficiency and team synergy. ●Engineering Team Partnership: Establish and maintain strong relationship with engineering team to ensure the speedy and high-quality implementation of product features. Maintain an open, constructive line of communication to facilitate problem-solving and continuous improvement. ●Continuously Improve Assigned Product Areas: Innovate and iterate on existing products, identifying opportunities for improvement, and driving the implementation of solutions. Requirements: ●Bachelor’s degree or above in Engineering, Business or related field. ●Proven experience as a Product Manager or similar role in a software company. ●Strong knowledge of product management principles, practices, and techniques. ●Proven ability to manage the entire product lifecycle. ●Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse teams. ●Excellent problem-solving, critical-thinking, and analytical skills. Nice to Have: ●Prior experience as a Product Manager in To-B environment. ●Understanding of software architecture is a significant advantage. This knowledge will enable you to quickly understand our platform capabilities and make accurate design. ●Familiar with the design of SaaS product. ●Engineering background is preferred.
-
Our China SFA product is a world-class CRM solution specifically designed for the life sciences industry in the Chinese market. We are currently seeking a dynamic and passionate Product Manager to join our China SFA team. As a product manager in our team, you will be deeply involved in the whole product lifecycle, and make continuous enhancement to increase the product competitiveness in the market. Responsibilities: ●Customer Engagement: Engage closely with customers to deeply understand their business requirements and pain points. Provide optimal solutions that balance product value, cost, and customer satisfaction, ensuring that our product consistently meets their evolving needs. ●Product Roadmap Development: Utilize insights from market trends, customer needs, and our development capacity to define and prioritize the product roadmap. ●Feature Design: Bring critical thinking and ruthless prioritization to key product direction and design decisions. Show quick and clear thinking, as well as creativity when ideating (and taking feedback) on problems or designs. Write clear documents and clearly articulate design concepts to the engineering team, ensuring a shared vision for product. ●Cross-functional Collaboration: Work hand-in-hand with various roles including services, solution consultant, engineering, and support. Manage resources, timelines, and conflicts effectively, fostering a collaborative environment that promotes efficiency and team synergy. ●Engineering Team Partnership: Establish and maintain strong relationship with engineering team to ensure the speedy and high-quality implementation of product features. Maintain an open, constructive line of communication to facilitate problem-solving and continuous improvement. ●Continuously Improve Assigned Product Areas: Innovate and iterate on existing products, identifying opportunities for improvement, and driving the implementation of solutions. Requirements: ●Bachelor’s degree or above in Engineering, Business or related field. ●Proven experience as a Product Manager or similar role in a software company. ●Strong knowledge of product management principles, practices, and techniques. ●Proven ability to manage the entire product lifecycle. ●Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse teams. ●Excellent problem-solving, critical-thinking, and analytical skills. Nice to Have: ●Prior experience as a Product Manager in To-B environment. ●Understanding of software architecture is a significant advantage. This knowledge will enable you to quickly understand our platform capabilities and make accurate design. ●Familiar with the design of SaaS product. ●Engineering background is preferred.
-
Responsibility: · Design and build the infrastructure of SaaS cloud products, make the system massively scalable, highly available, and easily maintainable · Responsible for the architecture design of applications in life science industry · Collaborate with Product Management and Development team members on technical design and problem solving to come up with compelling solutions to problems · Participate in DevOps work, auto deploy the products to the cloud · Work in a passionate team environment within a highly successful company that is growing fast. Requirements: · 7 years+ of commercial software development in Java or Python · Rich architecture and platform building experience, specially SaaS multi-tenant architecture · Current hands-on development experience with open-source technologies: Spring, Spring Boot, Django, Celery, PyTest, MySQL, Git, Jenkins, Linux. · Experience with DevOps, auto deployment, continuous delivery · Familiar with VPC, EC2, S3, Auto Scaling, load Balancing, Container Service, ELK, SQS, CDN, Vagrant, Terraform, etc. · Good English communication skills - both oral and written · BS or above in computer science/engineering or equivalent Nice to Have: · Experience with AWS infrastructure, Ali Cloud, Salesforce platform development · Experience in frontend development, specially development on Wechat · Knowledgeable on CRM or life science domain Experience in DevOps development, proficient in Terraform, Ansible
-
工作职责: - SaaS 平台架构设计、改进及实现,技术选型 - 分析业务需求,提供业务实现解决方案 - 与前端工程师、产品经理和测试工程师持续沟通协作,保证产品的质量和开发进度 - 在理解产品业务的基础上,提升产品的用户体验,利用技术驱动业务发展 - 跟踪研究前沿技术,并应用到公司的产品开发当中 - 公司项目原因需要使用 python 语言进行开发 任职资格: - 计算机相关专业本科及以上学历 - 5 年以上开发经验 - 熟悉 SaaS 平台软件设计和开发,有实际经验 - 大规模业务系统设计经验 - 熟悉常见数据结构和算法 - 熟悉掌握主流关系型数据库设计和开发 - 深入理解面向对象设计 - 熟悉至少一门主流编程语言,如 python, java, C++ 等 - 熟悉 web 开发的相关技术和框架,如 Django/Flask/Spring 等 - 对技术有持续热情,个性乐观开朗,逻辑性强,善于和各种背景的人合作