• 23k-27k 经验5-10年 / 本科
    IT技术服务|咨询,软件服务|咨询 / 不需要融资 / 50-150人
    工作职责 1、负责基于 Android 和 Linux 的高品质智能网联汽车产品音频软件架构的设计与开发。 2、负责车载 Audio Framework 中间件的开发 3、负责音频路由和音频处理相关组件的开发 4、负责车侧音频子系统架构设计、技术选择和风险评估,对音频系统、框架、编解码器有深刻的理解和经验 5、在 Android/Linux 平台上实现音频控制服务,音频路径设计,性能优化 6、音频 DSP 软件的详细设计、编码、调试,分析解决技术问题 工作要求: 1、本科及以上学历 2、熟练使用 Audio Framework/HAL,熟悉 Audio Focus / Policy / Flinger / Playback / Record相关流程 3、熟练掌握 C/ c++ /Java/至少一门开发语言 4、熟悉音频编解码器、回声降噪及常用的声音处理算法 5、熟悉 AK4616、 Silabs 2414、 nxp 系列 DSP 等常用音频 DSP 6、熟悉 ALSA 音频框架,熟悉 Pulse audio,熟悉 GENVI AudioManager 等通用开源音频管理框架 7、熟悉语音对话管理相关开发工作 8、基本的硬件设计知识,熟悉 IIS、 SPI、 IIC、 UART、 CAN、 A2B 等常规硬件总线,3 年以上 Linux 远程信息处理相关音频架构设计和软件开发经验,有车载 Linux 娱乐系统量产经验者优先
  • 20k-40k·16薪 经验3-5年 / 本科
    游戏 / 不需要融资 / 150-500人
    工作职责: 1. 为英雄联盟游戏创作酷炫的音效 2. 按照产品进度和计划,稳定的产出高质量的音频内容 3. 为英雄联盟游戏录制声音素材,创建内部音效库 4. 为酷拳的音效工作管线创建制作技术文档 5. 定期与团队沟通同步,交流想法,更新项目进度和工作安排 6. 熟悉掌握游戏引擎,Wwise 和 p4v 的音频工作管线 7. 确保维护音频在各个设计团队中的标准和质量 8. 以积极心态面对定期的反馈,具备独立自主解决问题的能力 9. 积极地关注内容和设计的迭代 10. 主动地与指导沟通作品进度 任职资格: 1. 最少 3-5 年游戏音频/音效设计师经验 2. 教育背景: - 本科或以上学历,音频/音乐/声音艺术或其他声音相关专业 3. 技能/证书: - 音频工作站 (Reaper / Nuendo / Protools / Cubase / Logic) - 音频录制 (音效, 语音, 音乐) - 有较好的英语听说读写能力 - 了解录音室设置 (声卡, 扬声器, DSP, 基础声学, 话筒) 加分项 1. 经验: - 参与过MOBA或魔幻类游戏的制作 - 有一定的游戏音频引擎集成和整合的经验。具备基本的游戏音频技术知识 - 在影视行业工作过,有一定影视后期声音制作经验 2. 教育背景: - 声学相关或电气工程相关专业 3. 技能/证书: - Wwise 证书 - Sound Design 大师级证书
  • 60k-90k·14薪 经验不限 / 本科
    区块链 / 上市公司 / 2000人以上
    What you will be doing: With in-depth understanding of the backend logic of trading, develop the parameter rules such as tick size, position tier level, funding rate, discount rate, contract value of new/current listings. Continuously optimize the platform's trading fee strategy through data analysis and user research, to maintain an advantage over competitors. Establish a sound risk monitoring system, be able to timely detect and respond to risk events, and reduce platform risk by controlling trading parameters and other strategies during major market movements. Improve the back-end of risk control products, so that all risk control parameters can be adjusted timely, efficiently, and securely. What we look for in you: Solid experience in Product Management Bachelor's Degree/Masters in Computer Science/Engineering related Strong interest in Trading i.e Spot/Derivatives/Options Good logical thinking, communication, and learning abilities. Self-motivated with a great product ownership mindset Proficient in data analysis
  • 短视频 / 上市公司 / 2000人以上
    职位描述 About the position The Trust & Safety policy team develops and reviews our community/commercial guidelines to promote a positive and safe experience both for product users. This role is responsible for overseeing our live-streaming policy development & implementation in LatAm & SEA. The position shall focus on establishing and optimizing current live-streaming policy structure, collaborating with our XFN teams, including ops, legal, GRs, in ensuring content regulatory/procedure compliance; and to be the go-to person and escalation point to develop aligned positions on live-streaming issues. Responsibilities 1. Formulate/optimize live-streaming policies for company's overseas live-streaming related features based on industrial practices and regulations. 2. Work XFN with stakeholders including legal, ops, products, to ensure policies being properly implemented, and business process swiftly proceeds. 3. Carry out relevant policy research on specific topics and industries, and organically combine research results with business directions. 4. Seek healthy balance in between business growth & safety, explore and locate the risks that may exist in the corresponding market, and optimize relevant policies in a timely manner based on the risks. 任职要求 Qualification 1. 1-3 years of working experience with exposure to Trust & Safety, content regulatory or livestreaming roles or relevant fields for overseas markets. 2. Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations. 3. Deep interest in live-streaming or online business development. 4. Experience managing complex research projects and proven ability to develop sound research methodologies preferred.
  • 15k-25k 经验不限 / 本科
    物联网 / 不需要融资 / 2000人以上
    1.实现公司产品的音频性能。 2.满足公司产品的音频运营商认证。 关键工作任务: 1、依据产品定义提出音频解决方案,并实现音频方案的详细设计与实现。 2、满足各大运营商的客观、主观认证要求(如T-mobile、Vodafone等)。 日常工作: 1、参与项目的音频设计,根据项目定义及客户需求,提出设计方案(语音质量及音乐效果); 2、负责音频器件如speaker、Mic、Receiver、耳机等部件进行评估、测试和选型; 3、负责项目的音频相关结构设计评估、仿真及测试改进; 4、负责审核音频电路设计及PCB layout; 5、负责完成项目研发阶段音频各项参数的调试及测试,确保整机音频质量; 6、负责音频认证测试(HD-Voice、HAC等)及整改; 5、对研发、测试、生产、客诉、客退等重要音频问题进行定位分析,提供解决方案。 1.教育背景: 本科及以上学历, 声学及通信电子相关专业。 2.经验要求: 2年以上手机音频设计工作经验。 3. 专业知识:电声基础知识、结构基础知识、模电/数电相关知识、EDA相关知识。 4. 硬技能:英语CET4、动手能力强。 5. 软技能:积极上进,富有团队精神,较强的责任心,较强的品质意识。 6.其他要求: 1、具有手机音频设计工作相关知识背景,并具备一定的手机电路知识; 2、熟悉常见手机电声元器件的性能指标及测试标准, 3、熟悉手机音频相关测试、认证标准; 4、熟练使用音频测试设备,如Sound check, ACQUA, Audio Precision等音频测试设备; 5、具备两年以上手机音频设计相关工作经验,熟悉MTK、高通平台的音频调试工具。
  • 10k-15k 经验3-5年 / 本科
    其他 / 不需要融资 / 2000人以上
    QUALIFICATION AND EXPERIENCE • Bachelor degree in engineering, Chemistry or in the technical field related to the certification activity • 5 years professional experience with at least 2 years employment with testing, inspection, and / or certification tasks in calibration / testing laboratory or inspection / certification body, or quality assurance of toys company. KNOWLEDGE AND SKILL • Familiar with toy safety standards and corresponding test method of EN 71 series, Phthalates, AZO dye, PAH • Familiar with GMARK certification for children’s toy will be a big plus • Sound knowledge of ISO/IEC 17065 and ISO/IEC 17067 requirements (with knowledge of ISO/IEC 17020 and ISO/IEC 17021-1 requirement will be an advantage) • Respect for professional ethics in certification • Sound knowledge of the management system, together with all policies, processes, and procedures, of the Certification Unit • Knowledge of the impact of non-compliance on the intended use of the toy • knowledge and skill of the certification requirements and activities of the certification schemes RESPONSIBILITIES • Provide technical internal input in case of questions from client during application, and to the Audit Team during the preparation/ performing the factory audit • Review the information submitted and/or collected and the evaluation report and provide decision for certification • Perform the on-site inspection/ testing during the factory audit per the test plan • Review the information submitted and/or collected and the evaluation report and provide justification for certification to Decision Team • Contact laboratory to get further information if necessary • Join the laboratory visit, including interview of technical staff, and perform laboratory evaluation • Perform the verification of laboratory testing report(s) as part of review and decision process • Perform follow up on corrective actions to be implemented in case of deviation or failure • Decide on the granting of certificates of conformity • Staff who is having a supervising role in the Review and Decision Team, or as delegated by HCU, shall take up responsibility to train the corresponding teammates, if applicable, and monitor the relevant performance.
  • 20k-40k·15薪 经验在校/应届 / 本科
    游戏 / B轮 / 500-2000人
    岗位描述: 1、负责大语言模型前沿技术的分析和调研、结合业务实现技术落地; 2、负责音频生成算法研究、训练、应用,语音(TTS)、音乐(MUSIC)、音效(SOUND)等方面; 3、负责将大语言模型用于歌声合成生成、音乐生成等场景; 4、基于GPU的并行多机多卡训练、高性能模型推理等; 我们期待的你: 1、2024届应届毕业生,***本科及以上学历,计算机科学、数学、人工智能相关专业优先 2、自我驱动,拥有旺盛的求知欲和好奇心,能快速适应、灵活地面对挑战,并举一反三; 3、具备相关实习经历、大赛获奖记录的优先。 4、具备语音合成算法(TTS)、自然语言处理(NLP)相关经验; 5、熟练使用至少一种深度学习框架(Pytorch/Tensorflow/PaddlePaddle)、扎实的编程功底(Python/c++); 6、有speech Language相关经验,如valle-E、audioLM、musicLM等训练经验;或有大型语言模型如T5,CPT等训练相关经验; 7、有良好的沟通能力、团队协作能力、积极主动、责任心强; 8、有音乐背景或音乐领域的项目者,有Speech顶会发表经验者(NeuralPS/ICASSP/INTERSPEECH等)优先;
  • 45k-60k·13薪 经验10年以上 / 本科
    VXI
    软件服务|咨询 / 不需要融资 / 2000人以上
    Brief Description The position of IT AVP / Senior IT Director consists of being responsible for providing sound technical leadership in all aspects to support VXI business goals and operation needs in existing and new sites. He will be also responsible for developing the company’s strategy for using technological resources, ensuring technologies being used efficiently, profitably and securely. He must have strong technical expertise, management skills on team management, communication with employees, stakeholders and clients to ensure our company’s technologies being used appropriately and maintain a high level of client & customer satisfaction. Responsibilities • Managing the IT department and infrastructure resources, including drafting and executing its budget, developing its organizational structure; • Lead the design, specification, configuration, installation, and maintenance of LAN hardware, software, and telecommunication services, and interfacing with clients’ IT networks and applications; • Managing the IT Help-desk service teams for all the sites and programs; • Facilitate communication between management, staff, clients and customers to ensure an effective approach to implementation of IT solutions; • Define the responsibilities and performance KPIs for each IT positions, and regularly monitor the results and take the necessary improvement actions through staff coaching and development; • Implement an enterprise-wide information and network security plan that protects the confidentiality, integrity and availability of data as well as IT service of the company and its clients. • Establish and continuously update the SOPs in all IT operational aspects; • Establish, maintain and regularly test a disaster recovery plan; • Research and make recommendations on hardware and software purchases and involve in the evaluation process. Qualification and Requirements • A bachelor’s degree, and master degree is preferred; • Be well-versed in current technical trends and familiar with a variety of business concepts and application; • 5+ years IT team management experience with good leadership and organization skills; • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions; • Ability to monitor performance of the IT teams and individuals to make improvements or take correct action; • Good command of English on reading, writing and speaking.
  • 20k-25k 经验3-5年 / 本科
    医疗丨健康,其他 / 上市公司 / 2000人以上
    POSITION TITLE: Business System Analyst Base胜浦 职能:基于Oracle系统完成技术开发 岗位需求:2年以上工作经历,对Oracle工具熟悉。熟悉EBS系统者佳 REPORTS TO: IT Manager FUNCTION: The Business System Analyst is a highly motivated individual who works with the other IT team members and business users on functional requirements definition, design, develop, implementation and maintenance of company ERP system and other applications. BASIC PURPOSE OF THIS POSITION: The Business System Analyst ’s role is to plan, design, and launch efficient and innovative manufacturing related systems in support of cross-functional and broad organizational functions and business processes. The Business System Analyst will be part of a dynamic team that envisions and designs company enterprise system solutions and maintains the technical roadmap. This individual will apply sound communication, analytical, problem-solving and project management skills to help maximize the benefit of IT system investments. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Engage business partners to gather, analyze, and validate all the requirements from business daily operation, able to figure out those ambiguous business pain points and drive the clarity by collaborating cross business groups and IT technical delivery teams. • Strong influence on application solution architect design based upon clear business requirements and needs. • Lead complex enhancement requests or projects in a cross-team collaboration • Collaborate with global IT, other ***** IT teams and stakeholders to roll out global projects into APAC • Collaborate with technical development & testing teams to be instrumental on SIT (system integration test) as well as UAT (user acceptance test) with business super user teams, help business teams review all sign off on their completeness and correctness. Make sure the project deliverable on time with high quality guaranteed. • Account for the Hyper-care support after project go live. • Provide daily support to end users including managing enterprise system issue resolution and performing root cause analysis WORKING RELATIONSHIPS AND CONTACTS: The Business System Analyst reports to the Manager of IT. The Business System Analyst collaborates with staff members within the IT group to maintain and enhance the performance of all new and existing software and applications across the organization. The Business System Analyst partners with various business functions including but not limited to commercial, logistics & distribution, manufacturing, finance, evaluates their business needs and translates those needs into system solutions. The role will leverage his or her knowledge and experience to elicit user needs, build requirements, enhance existing processes, and deliver solutions based on the strategy. SUPERVISION RECEIVED AND GIVEN: The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. ESSENTIAL QUALIFICATIONS: • Bachelor’s degree in Information Systems, Computer Science, business management or other related majors • 2+ years Oracle EBS application experience in either functional or technical areas • Fluent in written and spoken English
  • 18k-30k·13薪 经验5-10年 / 本科
    IT技术服务|咨询 / 上市公司 / 2000人以上
    Roles and Responsibilities: · Analyze existing and new business models and provide solutions by fine-tuning existing systems as a whole or implementing new computer systems. · Provide optimal technical solutions with sound technology know-how in understanding technology, vendor solutions in market and the trend. · Lead tech team to delivery high quality development services and meet customer predefined service level agreement. Manage team members for performance and deliverables, review development tasks and verify results, and prepare related report. · Maintain good customer relationship with ***** IT team. · Guarantee all development activities follow compliance requirements. · Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements. Job Requirements: · Bachelor’s degree (or above) with major in Computer Science or related discipline. · 5+ years working experience in IT application service/IT system analysis · Tech skills .NET(Must Have), Microsoft Dynamic365(Preferred to have), C/C++, VB/VBA, Share Point, API, Microservice, ESB/We method · Proficient in IT application development at least one platform: Cloud platforms, AS400/ Linux/Windows/Unix platforms, database platform, Web/mobile applications · 1-3 years’ experience in team management (6-10 staff) · Good project/program management skill and knowledge · Excellent interpersonal communication skill. · Experienced in delivering high-quality service and archiving good client expectation/relationship. · Good command of both written and spoken English · Self starter and willing to working under pressure
  • 16k-24k·13薪 经验5-10年 / 本科
    IT技术服务|咨询 / 上市公司 / 2000人以上
    · Following the definition of architecture Guidelines and Standards for Application, Digital, Data and Integration Design and Development Cycle, to govern architecture and design in projects. · Design and development for team java framework and frontend framework, to ensure the technical design is following AIA architecture principle. · Plan, Design and development on team product and technical components. · Ensure consistency of the product and project Architecture with the Information and Technical and Security architecture frameworks. · Manage and coordinate architecture governance to ensure projects and activities are aligned with target architecture, principles, and guidelines . · Contribute to technical discussions and enhancement initiatives related to improving customer experience, usability and latest technologies. · Prepare system architect design document .· Sound understanding of Project Management methodology and SDLC, Big Data, NLP/ML/AI · Excellent ability on architect and design documentation · Fluent English mandatory, Cantonese is mandatory · Experience of working in different Asia countries preferable · Attend discussion and presentation to introduce system architect to relevant parties. Requirement: · Undergraduate degree in IT or related function mandatory · At least 7 years IT experience mandatory · At least 5+ years experience in java and frontend(react, vue, angular) development · Significant demonstrable experience working in an IT Technical Architecture or Enterprise Architecture function in a multi-national company or leading management consultancy mandatory · Insurance or financial services industry experience mandatory · Strong relationship management and influencing skills at a senior level · A deep understanding end experience delivering cloud, SOA and xaaS architectures, cloud generic experience like container/docker, container orchestra/Kubernetes, DevOps/Agile · Broad experience with various technologies microservice, event messaging such as KAFKA, RabitMQ technologies, application design and architecture, such as Java, iOS, Android, NET, VB and AS/400 · Experience of integrating with web services and social APIs (XML, JSON, REST, OAuth, Facebook, Twitter, Foursquare, etc) · Sound understanding of Project Management methodology and SDLC, Big Data, NLP/ML/AI · Excellent ability on architect and design documentation · Fluent English mandatory, Cantonese is mandatory · Experience of working in different Asia countries preferable
  • 13k-25k 经验1-3年 / 本科
    短视频 / 上市公司 / 2000人以上
    About the position: The Trust & Safety policy team develops and reviews our community/commercial guidelines to promote a positive and safe experience both for commercial customers and product users. This role is responsible for overseeing our commercial policy development & implementation of our e-commerce policies in LatAm & SEA. The position shall focus on collaborating with our XFN teams, including sales, legal, GRs, in ensuring e-commerce regulatory/procedure compliance; and to be the go-to person and escalation point to develop aligned positions on e-commerce issues. Responsibilities: 1. Formulate e-commerce product/governance policies for company's overseas e-commerce related products & features based on industrial practices and regulations. 2. Work XFN with stakeholders including legal, sales, products, ensure policies being properly implemented, and business process swiftly proceeds. 3. Carry out relevant policy research on specific topics and industries, and organically combine research results with business directions. 4. Seek healthy balance in between business growth & safety, explore and locate the e-commerce governance risks that may exist in the corresponding market, and optimize relevant policies in a timely manner based on the risks. Qualification: 1. 3- 5 years of experience in e-commerce governance, law or e-commerce governance in overseas market; exposure to Trust & Safety, e-commerce regulatory or brand safety roles or relevant fields. 2. Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations. 3. Deep interest in e-commerce governance or online business development. 4. Experience managing complex research projects and proven ability to develop sound research methodologies preferred.
  • 25k-50k 经验5-10年 / 本科
    专业服务|咨询 / 不需要融资 / 2000人以上
    The role focuses on developing creative visual concept and providing messaging support for key people initiatives, which translate our PVP (People Value Proposition) into compelling and distinctive messaging through innovative communications with tangible outcomes. The role is responsible for support B&C leader to designing, planning and delivering a holistic internal and external communications and engagement plan.  Plans and executes firmwide internal and external employer brand communications  Design creative visuals and provide editorial content support of major people initiatives, to ensure the visuals, messaging, collaterals are attractive, consistent and distinctive.  Project manage campaigns to ensure optimal communication efficiency and effectiveness.  Work with and manage the appropriate stakeholders to produce communication materials and help direct, develop, and edit content and design as needed  Coordinates messaging across internal and external channels including social media by working with firm’s social media team  Work with the firm’s PR and media team to proactively identify opportunities to promote PwC’s employer brand and act as a single point of contact to manage information requests for interviews and People Organisation related crisis communications  Monitor, analyse and report employer branding insights to key stakeholders on regular basis, incl. target group preference, competitions, social media trends, and market best practices.  Leverage existing and propose new and innovative communication channels to engage with and inform employees and potential candidates Requirement: Reports to B&C team leader, works with the People Organisation key stakeholders and critical working relationships within Marketing and Communications Partners within the function to the firmwide People Organisatoin Leadership Team with a close relationship to the Recruitment (campus and experienced hiring), LoS HR, and key people initiative teams Maintains strong relationships with key People Organisatoin stakeholders across China and Hong Kong to ensure consistent alignment and execution of projects • Bachelor degree or higher in marketing, communications discipline with 5 years of experience • Previous experience in a corporate communications or branding position serving senior management, preferably in an MNC or professional services firm • Sound understanding of business priorities and objectives and the ability to develop target audience focused integrated communications • Proven record of superior creative conceptualization and visulisation skills with close attention to detail • Solid experience in using social media platforms e.g. LinkedIn, WeChat, Instagram, etc. • Strong project management skills to design, lead and implement employer branding initiatives • Strong analytical and research abilities; able to quickly digest information and produce ideas and content for consultation and execution • Agility to adapt and prioritise multiple workstreams, and the ability to deliver in a fast-moving and constantly changing environment. • Ability to communicate with impact to peer groups as well as influence and collaborate with leaders, executives, and other stakeholders • Strong relationship and interpersonal skills, cultural dexterity to operate in mainland China and Hong Kong. • Native English speaker; proficiency in written and verbal Mandarin Chinese • (Add more technical skillsets here) Proficient in Adobe Photoshop, particularly PowerPoint and Word. Experience with using After Effect is desirable • Strategic thinking, and ‘reimagine the possible’ mindset to innovate
  • 20k-30k 经验5-10年 / 本科
    金融,数据服务 / 不需要融资 / 2000人以上
    英文口语流利沟通,外国人面试 Our business ICG (Institutional Clients Group) is one of Citi’s core banking business sectors, covers Capital Markets Origination, Corporate and Investment Banking, Markets and Securities Services, Treasury & Trade Solutions, and Private Banking etc. CSTC (Citigroup Services and Technology (China) Ltd) is Citigroup owned subsidiary in China, as part of Citigroup global technology and operation organization (Citibank China is another Citigroup owned subsidiary in China). It is founded by Citigroup since 2002. It is one of the biggest IT software companies in China, providing both finance IT service and operation services to Citi’s core banking business globally. CSTC ICG Technology department mainly supports MSS (Markets and Securities Services) of ICG, which is one of the key businesses of investment bank industry globally. Global Custody Technology serves Citi ICG Custody business, which is a very profitable and stable business over 60+ global markets. Its Wintel team provides professional front-end solutions to all custody applications. Job Responsibilities Form part of the ***** and Global Custody Technology organization in the Windows Technology team, participating in the full development lifecycle.  As part of the Custody Wintel Technology development team, you will be developing and testing programs of work focused on the all global regions.  Participate in the development of projects, discuss requirements with the business and design and execute the implementation of solutions, ensuring quality and adherence to team standards. Provide updates to management/PM on development progress.  Work with the team lead to develop and execute a road map for the rationalization and stabilization of ***** technology solutions supporting the custody and clearing business.  This team will work in partnership with other centers in London, Brazil and Tampa on multi-year programs driven by regulatory and market reform, product development and business and operational efficiency. Job Opportunities  Get exposure to various Capital Markets businesses at Citi  Build the experience of working in global development teams Additional  International travels may be required  Successful reference and background check Education  Have a Bachelor’s/Master’s degree in Computer Science, Computer Engineering, EE, Mathematics or related majors  With Financial knowledge or background is a plus Required Technical Skills  Ability to communicate with non-technical people.  Self-motivation skills.  Strong knowledge of C# and T-SQL (MS SQL server) majorly in server side.  React knowledge is good to have.  Understanding of modern development techniques: automated testing, agile, continuous integration  Desirable knowledge: C#, T-SQL, TypeScript/JavaScript, Git, Docker/Kubernetes/OpenShift, IBM MQ, RabbitMQ  Desirable business knowledge: Securities & Custody, Swift 15022/20022, FIXML  Able to work with Production Support if/when required Required Non-Technical Skills  Strong motivation skills.  Ability to communicate with non-technical people.  Excellent communication skill and interpersonal skill  Strong communication and influencing skill  Proficient in both spoken and written English  Work under pressure, manage conflicts and challenges.  Must demonstrate analytical thinking and problem-solving skills Optional Non-Technical Skills  Have a sound macro view of the working of Global financial markets  Have a fundamental understanding of the workings of financial institutions, specifically investment banks
  • 电商平台,制造业 / 上市公司 / 150-500人
    About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.