• Bachelor’s Degree (four-year college or university) in business or related IT discipline preferred
• 3+ years’ professional IT experience designing, building and implementing enterprise applications with focus on CRM, PSA, and ERP on Microsoft platforms
• Microsoft Dynamics CRM and Online; experience with Plugins and Web Resource development
• Active certifications in Microsoft Dynamics 365 / CRM, Office 365, SharePoint a plus
• Expertise implementing business applications as a billable consultant including Sales, Customer Service, Project Services Automation, and other Dynamics 365 solutions
• Strong JavaScript and C# experience including developing Dynamics CRM plug-ins as well as a strong SQL Server understanding
• Experience with configuring Microsoft Dynamics CRM including security, organizations and business units’ entities, forms, workflows, reports, customizations, and integrations preferable
• Knowledge of functional aspects of CRM applications including Sales, Service, and Marketing
• Strong experience with integration and automation into CRM and other business platforms. Experience creating integrations of Dynamics CRM with ERP a strong plus
• Experience with technology agnostic business functions with sales operations, marketing operations, customer service, field service management, project services, and foundational ERP concepts
• Experience with needs analysis, software evaluation and selection, customization, and implementation
Preferred Technical Skills
• CRM 2011/2015/2016/Dynamics 365 or equivalent CRM Product Experience.
• Proficient in minimum 2 modules (Sales, Service and Marketing)
• Good understanding of CRM entity & Object model
• Hands on experience in writing CRM Plugins, Custom Workflows, Integration, Client-side custom code.
• Experience in Designing CRM Data Models to implement complex business requirements.
• Extending Dynamics365 using PowerApps, Microsoft Flow, Logic Apps & Azure Functions.
• Implement scalable integrations & workflows in the Cloud using Logic Apps.
• Integration with Dynamics 365 using Azure Logic Apps & API Apps.
• SharePoint
• Dynamics 365 Portals/ ADX Studio Portal
• BizTalk or other Middleware technologies used for integrations
• Azure or other cloud solutions
• Dynamics CRM ISV solutions
• SSIS, SSAS and Power BI