Responds to requests to resolve problems and assists users with IT and AV equipment and software, including academic and business environments.
响应解决问题的请求，并帮助用户在学术和商业环境下使用 IT 和 AV 设备和软件。
  Provides desktop, software and AV support to Duke Kunshan University faculty, staff and students.
为昆山杜克大学教员、教职员和学生提供桌面、软件和 AV 方面的支持。
Supports  major campus events for IT needs including setup and tear down.
支持重要的校园活动的信息技术需求，包括安装和拆除
Monitors the Helpdesk/ServiceNow Ticket system frequently and responds within a determined timeframe as outlined in service level agreements. Tickets dispatch to assignees.  Analyst logs any progress or actions as he/she works on a problem and closes out the tickets when complete.
保持对服务台和 ServiceNow 系统的密切关注，并在服务级别协议所规定的时间范围内做出响 应。将问题请求单分配给工作人员，分析记录问题解决的任何进展，当问题解决后将请求单关 闭。
Maintains and setup computer labs on campus, by checking it on a regular basis to be sure all IT equipment and services are working, resolving any problems found and keeping the computer work areas clean and neat.
在校园内维护和配置计算机实验室，定期检查，确保所有 IT 设备和服务正常工作，解决发现的 问题并保持计算机工作区的整洁。
Other  tasks  including  help  desk  reception,  new  PC  (Mostly  Dell/Apple  Models) preparation, password reset, VPN MFA, customer complaint handling and problem fix for Wireless network connectives, troubleshoot wireless mics, broken devices, printer maintenance (Ricoh Model), Inventory/ Label and other tasks as needed.
其他任务包括帮助台接待用户、新电脑（主要是戴尔/苹果模型）准备、密码重置、VPN MFA、 处理客户投诉和解决无线网络连接问题、无线麦克风问题排查、损坏设备管理、打印机维护 Ricoh 模型）、库存/标签以及其他需要完成的任务。
Daily checks of all AV equipment in classrooms, event spaces, and team rooms.
教室、活动场地和会议室等日常音视频设备的检查。
General English and Chinese language skill. English skill is preferred.
一般英语和汉语技能。英语熟练者优先。
Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members. Constant attention to customer service.
必须有优秀的客户服务和人际沟通技巧，同时支持终端用户和其他 IT 员工，持续关注客户服务 质量。
Ability to communicate with all levels of end user. 
能够与不同层面所有终端用户进行友好沟通。
Minimum of two years operational and technical experience in a medium to large - scale  client/server  environment,  performing  server  support  of  operating  systems (Windows, Linux). At least two years of experience performing desktop support of operating  systems  (Windows  and  Mac),  including  experience  installing  and troubleshooting a wide variety of academic and business applications. Experience with managing classroom equipment and technologies are plus.
有两年以上在中大型客户机和服务器环境下工作的操作经验和技术经验，有支持（Windows， Linux）操作系统服务器的经验。有两年以上（Windows 和 MAC）操作系统桌面运维相关的支 持经验，包括安装各种各样的学术和商业应用程序以及它们的故障排除工作。如有过管理教室设 备和技术的经验，将是一个加分项。
Knowledge or experience with desktop management.
有桌面运维的知识或经验。
  Excellent teamwork skills, time-management and organizational skills.
良好的团队合作能力，时间管理和组织能力
早班 7：00-15：00，中班 8：00-16：00 ，正常班 9：00-17：00，晚班 14：00-22：00点，轮班，9人团队