早班6:30-15:30 上班时间：双休，周一到周五/周二到周六，每两个月轮班
Job Responsibilities:
1.Process return inspection requests from warehouses, including situations like, damaged/wrong items received, items/retail boxes missing, etc.
2.Contact customers/warehouses/internal teams to require more information about the returned products if needed;
3.Make judgement on whether we should deny/accept customers’ return after thorough investigation.
4.Report possible fraud cases to upper management teams.
5.Work with shipping company to handle shipping claims related issues.
6.Other tasks assigned.
1.处理仓库提交的退货审查，包括收到错误/损坏货物，产品或者配件丢失，可疑退货等不同情况；
2.通过邮件/即时聊天工具联系客户，仓库和内部相关部门，为后续调查搜集资料；
3.对退货申请进行最终判断，给出接受或者拒绝的原因和调查结果；
4.汇报出现的可疑退货情况；
5.和物流公司进行接洽处理包裹在运输过程中出现的问题；
6.上级交办的其他业务。
Job Requirements:
1.CET6/TEM4 or above, any major, proficient English listening, speaking, reading, and writing skills;
2.Good service mindset, excellent communication skills, ability to work under pressure and self-learn; good knowledge of 3C products;
3.Maintain synchronized work and communication with American colleagues and customers;
任职要求：
1. CET6/TEM4以上，专业不限，英文专业优先，熟练的英语听说读写能力；
2. 具备良好的服务意识、出色的沟通能力、抗压及自我学习能力；对3C类产品有较好的认识；
3. 和美国同事及顾客保持同步工作和交流；

工作地点：天府软件园A区，世纪城/天府三街双地铁口
试用期薪资不打折，全额五险一金，十三薪，15天带薪年假，外企氛围WLB