IT运维工程师（英文口语流利） 15k-20k

工作概述：
JOB PURPOSE & SUMMARY：

IT 管理员的使命是确保公司的技术基础设施安全、可靠、高效，使员工能够高效工作，业务能够顺利运转。这个角色负责保障数据安全、支持终端用户、管理供应商，并使 IT 系统与业务目标保持一致，同时为可扩展性和未来增长做好规划。
The IT Administrator’s mission is to ensure the company’s technology infrastructure is secure, reliable, and efficient, enabling employees to work productively and the business to operate without disruption. This role safeguards data, supports end-users, manages vendors, and aligns IT systems with business goals, while planning for scalability and future growth.

工作职责：
KEY RESPONSIBILITIES
1. 系统与网络管理
a）安装、配置并维护服务器、台式机、笔记本电脑、移动设备及其他硬件设备。
b)跟踪和管理 IT 资产，包括硬件库存、保修情况及生命周期规划。
c)监控网络性能，排查连接问题，确保网络正常运行时间。
d)管理防火墙、路由器、交换机和无线接入点。
e)监督用户账户、权限及访问控制。
1. System and Network Management
a)Set up, configure, and maintain servers, desktops, laptops, mobile devices and other hardware
b)Track and manage IT assets, including hardware inventory, warranties, and lifecycle planning.
c)Monitor network performance, troubleshoot connectivity issues, and ensure uptime.
d)Manage firewalls, routers, switches, and Wi-Fi access points.
e)Oversee user accounts, permissions, and access controls.
2. 安全与数据保护
a)实施并维护网络安全措施（如杀毒软件、防火墙、补丁管理）。
b)监控安全威胁，定期进行漏洞评估并响应安全事件。
c)维护并测试数据备份与灾难恢复计划，确保业务连续性。
d)定期开展安全演练与模拟，确保员工准备充分、系统具备应对能力。
e)培训员工掌握安全的 IT 操作习惯（例如，提高对钓鱼邮件的识别能力）。
2. Security and Data Protection
a)Implement and maintain cybersecurity measures (antivirus, firewalls, patch management).
b)Monitor for security threats, perform routine vulnerability assessments and respond to incidents.
c)Maintain and test data backup and disaster recovery plans to ensure business continuity
d)Conduct regular security drills and simulations to ensure staff readiness and system resilience.
e)Train staff on safe IT practices (e.g., phishing awareness).
3. 软件与应用支持
a)安装、更新并排查业务应用程序的问题。
b)管理软件许可及合规性。
c)为终端用户提供技术问题支持。
3. Software and Application Support
a)Install, update, and troubleshoot business applications
b)Manage software licenses and compliance.
c)Provide end-user support for technical issues.
4. 云端与邮件管理
a)管理云服务（如 Microsoft 365）。
b)设置并保障公司邮件系统的安全。
c)支持远程办公技术（如 VPN、远程桌面、云协作工具）。
4. Cloud and Email Administration
a)Manage cloud services (Microsoft 365).
b)Set up and secure company email systems.
c)Support remote work technologies (VPNs, remote desktops, cloud collaboration tools).
5. IT 策略与规划
a)评估、推荐并部署硬件/软件的升级方案。
b)与管理层协作，使 IT 需求与业务目标保持一致。
c)随着公司发展，进行可扩展性规划。
d)评估可提升效率的新技术。
5. IT Strategy and Planning
a)Assess, recommend and deploy hardware/software upgrades.
b)Work with management to align IT needs with business goals.
c)Plan for scalability as the company grows.
d)Evaluate new technologies that can improve efficiency.
6. 文档与政策管理
a)维护 IT 文档（包括网络拓扑图、密码、系统配置等）。
b)制定 IT 政策（如可接受使用政策、安全策略、备份策略）。
c)确保符合相关数据保护法规的要求（如 GDPR、HIPAA 等，如适用）。
6. Documentation and Policies
a)Maintain IT documentation (network diagrams, passwords, system configurations).
b)Develop IT policies (acceptable use, security, backup policies).
c)Ensure compliance with relevant data protection regulations (GDPR, HIPAA, etc., if applicable).
7. 供应商管理
a)调研、评估并选择 IT 供应商（包括硬件、软件、网络服务提供商、云服务等）。
b)谈判合同、定价及服务级别协议（SLA）。
c)管理与供应商和服务提供商的持续合作关系。
d)确保供应商履行承诺并提供及时支持。
e)跟踪合同续签、保修期及维护协议。
7. Vendor Management
a)Research, evaluate, and select IT vendors (hardware, software, internet providers, cloud services).
b)Negotiate contracts, pricing, and service level agreements (SLAs).
c)Manage ongoing relationships with vendors and service providers.
d)Ensure vendors deliver on commitments and provide timely support.
e)Track renewals, warranties, and maintenance agreements.
8. 终端用户支持与培训
a)作为 IT 支持的***联络点。
b)提供培训课程或操作指南，帮助员工高效使用 IT 系统。
c)通过快速解决问题，确保系统停机时间最小化。
8. End-User Support & Training
a)Act as the *** point of contact for IT support.
b)Provide training sessions or guides to help employees use IT systems effectively.
c)Ensure minimal downtime by quickly resolving issues.
9. 其他
根据管理层要求完成的其他 IT 相关任务。
9. Other
Other IT related task as requested by management.

任职要求：
教育背景：信息技术或计算机科学学士学位
EDUCATION BACKGROUND：Bachelor Degree in Information Technology or Computer Science.

专业知识：
a)网络与基础设施（局域网/广域网，路由器，交换机，VPN，无线网络）
b)微软系统管理工具，Microsoft 365 套件
c)网络安全，访问控制，NAS 存储
PROFESSIONAL KNOWLEDGE：
a)Networking & Infrastructure (LAN/WAN, routers, switches, VPNs, Wi-Fi networks), RAID, NAS
b)Preferred: Microsoft 365 Certified: Endpoint Administrator Associate
c)Preferred: ITIL, security +, Network+

相关经验与年限：
a)拥有 3–5 年系统管理、网络或 IT 支持方面的实践经验。
b)具备在 Microsoft 365 环境中担任管理员及提供支持的实际经验。
c)具备 IT 供应商和服务提供商管理的经验。
RELEVANT EXPERIENCE & FIXED NUMBER OF YEARS:
a)3–5 years of practical experience in system administration, networking, or IT support.
b)Proven experience in Microsoft 365 environment as administrator and support IT vendors and services providers management
c)Proven experience in management of cybersecurity

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