Responsibilities
- Project management
1. Understand clients’ objectives and scope of works. Ownership of reports drafting and deliverables as per project scope and fulfil or exceed the project KPI.
2. Ownership of project, progress and its timeline and manage deadline and client expectations.
3. Control quality including but not limited within drafting requirement documents of campaign and project as a record for tracking and measurements later, proofreading, product testing, etc.
4. Daily update to head of client service.

- Client Management
1. Fully understand client’s business models, objectives, competitors and industry knowledge and be able to draft proposals that fulfill clients’ China market goals.
2. Fully responsible for all required deliverables, and manage clients’ expectations.
3. Coordinate with head of client service to maintain strong client relations through regular proactive communications.
4. Coordinate with head of client service to develop new clients’ opportunities.
5. Sales support - responsible to support all new sales, including but not limited to client meetings, proposal drafting, pitching, etc.

- Team communications
1. Proactively participate in all internal briefing meetings, brainstorming sessions, etc.
2. Proactively communicate with both internal and external departments and provide clear briefing.
3. Proactively communicate with clients in a timely manner.
4. Responsible for all other works assigned by head of client service.

Required Skills and Experience
1、 Ideally 3+ years' agency account management and project management experience.
2、 Bachelor’s degree or above.
3、 Proven experience working with clients to fully understand their business and campaign objectives, and ability to develop strategies to meet their goals.
4、 Ability to prioritize and focus, with strict attention to detail.
5、 Highly organized, with ability to manage multiple tasks simultaneously.
6、 Strong data analysis and problem-solving skills.
7、 Strong interpersonal communication skills and excellent customer service.
8、 Familiar with digital and social media marketing, full of enthusiasm and exploration spirit for the industry.
9、 Fluency (verbal and written) in English.
10、 Cultural awareness.