1. 领导digital Marketing/CRM顾问服务团队;

2. 建立和维护客户关系，了解和开发挖掘潜在客户需求;

3. 带领小组完成策略和执行方案的撰写，带领团队完成服务项目的实施工作；具有业務发展能力, 对所领导的团队的P&L负责

职务要求

1. CRM/Social/digital/新零售有3年以上工作经验

2. 至少有3年以上Agency的工作经验/至少有2年的CRM相关工作经验/至少有1年以上的主管经验

Basic Function

Team Management
Responsible for the day-to-day management and operations of team with an emphasis on retaining and expanding current client business. Responsible for overseeing all client budgets (creating, expanding, forecasting, etc) and ensuring that revenue and account profitability for each client is reached on a monthly basis. Assists Practice Leaders on new business efforts.

Qualifications

7- 8 years of agency experience or equivalent
Proven experience managing a team from a financial, client delivery and staffing perspective
Proven ability to:
？ write new business proposals

？ manage, retain and grow multiple accounts

？ create and manage multiple budgets

？ expand client business

？ develop strategic communication programs

Possesses solid presentation skills, including ability to communicate and sell ideas to prospects
Proven leadership skills and sales ability
Has an established network of senior industry contacts

Duties and Responsibilities

Client Service

Ability to upsell sell value-add programs/services to current clients.
Draws out the best thinking of clients and to ensure pragmatic, well-executed outcomes.
Supervises and sets direction of activities in at least three accounts, including client needs, staffing, strategy and budgeting.
Delegates client assignments, supervise others and work with other practices and offices.
Truly models Best Teams practices and serve clients with the deepest possible expertise.
Knows the tools, proprietary insights and methodologies available to best serve clients without creating new ones.
Reconstitutes knowledge into marketable, reusable assets to develop new offerings by anticipating needs or meeting demands of current clients.
Generates high value by moving the client organization to undertake and enact major change.
Positions the firm and other colleagues with clients in ways that build a true institutional partnership.
Responsible for building and maintaining client relationships.
Has authoritative knowledge of multiple industries and business trends.
Assists GM in executing client satisfaction programs.
Manages and reviews key client deliverables (i.e. messaging, branding, executive coaching, communications/marketing plans, strategy documents).
Identifies “next level” thinking/ideas for clients by tracking industry trends and activities.
Assumes creative and strategic direction and oversight on all account assignments.
Has regular client contact to ensure the client is satisfied with account activity.
Is proactive with clients to address any issues of dissatisfaction.

Self/Staff Management

Financial Management

New Business