Why this role is important to us

The team you will be joining is within State Street Global Delivery Financial and Regulatory Reporting (GD FRR). Global Delivery gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, helping our clients make better investment choices and act on growth opportunities.

Being part of Global Delivery, FRR provides reporting services including but not limited to financial statements, cyclical regulatory reports to our clients across APAC, EMEA and North America etc.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

RESPONSIBILITIES:

Managing Operations

Ensure all personnel are appropriately selected and sufficiently trained to deliver quality services.
Evaluate staffing needs while continually striving for greater efficiencies.
Ensure all controls and procedures are adhered to as well as make improvements where necessary.
Manage the process of client migration, new business/clients onboarding.
Manage quality controls to ensure team can be compliant with contracted KPI and SLA.
Meets discrete goals within established criteria (i.e. timeliness, accuracy and productivity) and promote changes within the team to meet the same goals.
Foster an environment of innovation and transformation to drive changes for higher productivity and resilience
Participate in other special projects or tasks assigned to accelerate transition to full oversight model
Transformation and Innovation:

Strive to provide better straight through processing service to our clients, always seeking ways to improve and automate current processes
Foster an environment of learning and engaging to grow junior members and address employee concerns and sensitivities.
Open-minded to technical trending changes in financial service industry, vendor solutions and related-technologies and executive department/hub-level technical initiatives to boost productivity and simplify operations with lower risks
Partner with internal and external stakeholders to identify automation opportunities by analyzing processes and assessing feasibility for automation
Define and executive team technical strategies to keep the momentum of transformation and change
Understand the benefits and constraints of various transformative technologies and solutions and be able to engage and lead technical staff to work out automation and innovative projects
Staff Management

Conduct engagement activities to keep the team engaged.
Lead by strong technical example with broad knowledge of various technologies and support employee development and growth.
Coordinate performance planning including goal setting, regular feedback and performance appraisals.
Resolve employee complaints and escalations