IT Product Owner (物流行... 23k-38k

Position Overview

As an IT Product Owner at MOOV, you will play a pivotal role in bridging our logistics expertise with cutting-edge technology solutions. Leveraging MOOV’s century-old industry heritage and modern 4PL capabilities, you will drive digital transformation by optimizing
workflows, enhancing system efficiency, and empowering teams across our global network. Your work will directly contribute to our mission of seamlessly connecting China with international markets through innovative logistics solutions. This role demands a unique blend of operational acumen (freight forwarding, ocean/air logistics) and technical agility (ERP systems, process automation). You will collaborate with cross-functional teams—from warehouse operations in Shanghai to overseas vendor partners—to translate complex business needs into scalable digital tools. Success in this position requires not only a deep understanding of logistics KPIs (e.g., shipment accuracy, customs clearance times) but also the ability to lead Agile development cycles and foster user adoption through intuitive training and documentation.
If you thrive in a dynamic environment where technology meets global trade, and are passionate about building systems that solve real-world logistics challenges, this role offers the opportunity to shape MOOV’s digital future while working alongside industry veterans and innovators.

Key Responsibilities

1. Requirement Elicitation & Process Optimization
o Collaborate with cross-functional business teams to gather, analyze, and refine system/process requirements, ensuring alignment with operational goals.
o Identify inefficiencies in existing workflows and drive process improvements through technology solutions.
2. End-to-End User Enablement
o Design and deliver training programs for internal stakeholders (operations, sales) and external partners (vendors, clients) to maximize system adoption.
o Develop comprehensive documentation, including business requirement documents (BRDs), functional specs, and user training manuals.
3. Technical Support & Solution Design
o Provide Tier-2 support for system-related issues escalated by business units, coordinating resolutions with IT teams.
o Create interactive prototypes using MOCKUP tools (e.g., Figma, Balsamiq) to visualize solutions and validate requirements.
4. Project Execution & Innovation
o Monitor and report on development progress, ensuring timely delivery of business-critical features.
o Conduct root-cause analyses of operational pain points and propose data-driven enhancement plans to stakeholders.

Qualifications & Skills

- 5+ years in similar roles in freight forwarding/logistics, with preference for ocean freight expertise.
- Hands-on experience with 4PL operations: purchase orders, bookings, warehouse management.
- Very fluent in English (written and spoken) to effectively communicate with overseas customers and collaborate across cross-cultural and cross-functional teams.
- Experienced with ERP systems (e.g., SAP, Oracle) and freight forwarding software.
- End-to-end knowledge of logistics processes:
o Shipper/vendor coordination
o Documentation (BL, AWB)
o Customs and compliance workflows
- Strong ability to translate business needs into technical specifications.
- Proactively identifies unmet client needs through active listening and market awareness, then drives innovative solutions with data-backed proposals.