Operations Executive 营运... 9k-12k

Key Responsibilities

61 Handle all back office operation tasks including general administration, maintenance, uniform, etc.
61 Responsible for reporting and analysis, ensure information is well transmitted to related parties
61 Be a real partner to sales team by providing quality follow up for all customer service cases
61 Work with related teams on customer service/aftersales service related issues in a timely and professional manner
61 Ensure all company policies/procedures in store are followed and manage archiving for relevant documents
61 Assist with implementation and accurate use of digital tools
61 Monitor overall floor operations and provide support when needed
61 Be responsible for the application of procedures related to internal control and health & safety
61 Identify system weakness of boutique and advise plan of improvement
61 Handle other duties as assigned

Skills and Knowledge
61 Minimum 3 years’ experience in luxury retail or 6 years’ experience in a multi-tasking customer-oriented environment, airport experience is a plus
61 Motivated to learn and improve
61 Proactive, self-initiated, detail minded, creative, good team player, good communication skill
61 Flexible, good common sense and good problem-solving skill
61 Fluency in verbal and written English and Mandarin. Knowledge of French is a plus
61 Familiar in computer operation with very good knowledge on usage of excel