Job Summary: We are seeking a proactive and customer-focused Hotline Services Associate to join our Depository & Participant Services team (based in Shenzhen office). This role is pivotal in delivering high-quality support to participants across the cash and derivatives markets. The successful candidate will be responsible for managing inbound enquiries phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently. Key Responsibilities include: • Provide prompt and professional phone and email support to participants in the cash and derivatives markets, ensuring accurate and courteous handling of all enquiries. • Address participant complaints and service dissatisfaction with empathy and efficiency, ensuring timely resolution and maintaining high service standards. • Liaise with internal departments to resolve daily operational issues. Refer suggestions and complaints to relevant teams for follow-up actions and ensure feedback loops are maintained. • Handle requests related to security voice file maintenance and broadcast messaging. Ensure the accuracy of source information and monitor timely updates to records. • Proactively identify opportunities to enhance service delivery and operational efficiency. Lead or support initiatives to implement process improvements. • Facilitate internal and external training sessions on services, operational procedures, or new product offerings to ensure stakeholder understanding and readiness. • Undertake additional tasks and projects assigned by the supervisor, contributing to team goals and organizational priorities. Job Requirements: • University degree in Finance, Business Administration, Economics or related disciplines • Knowledge of clearing / settlement / nominees / custodial operations in Securities markets • At least 3 years’ relevant experience in securities firms or well-established financial institutions • AVP is minimum 8 years of relevant experience in financial services, with at least 3 years in a supervisory or managerial capacity. • Proactive, flexible, innovative, ability to multi-task and work under pressure • Good Team player with excellent communication, interpersonal and analytical skills • Curiosity to look beyond face value, seeks to understand the rationale behind issues and translate insights into actionable recommendations • Conversant PC skills including MS Word / Excel / PowerPoint / Access / SharePoint • Proficiency in Macros and VBA is an advantage • Good command of written and spoken English, Mandarin and Cantonese

Job Description : - Establish and monitor company user operation metrics, ensuring an efficient operation system. - Plan and implement the operation of the company's Customer Data Platform (CDP). - Lead the central team and collaborate with ***** teams to plan, execute, and implement user journeys. - Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems. Requirements : - Familiarity with the construction, maintenance, and use of at least one CDP platform. - Proficiency in the use and operation of at least one Marketing Automation (MA) tool. - Knowledge of user lifecycle management and membership system construction. - Excellent bilingual communication skills, with fluency in English. Industry Experience : - Background in the e-commerce industry, preferably with experience in platform products, membership products, and user operations. - Ability to work in a multilingual environment. Position Experience : - Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role. - Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies. -Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals. - Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights. Special Notes : - The role requires strong communication and collaboration skills, capable of working efficiently within cross-departmental and cross-regional teams. -Strong data analysis capabilities and insights are needed to drive optimization and improvement of operational strategies through data.

About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.

工作目标 负责跟进零售银行的UAT准备工作、端到端测试和性能跟踪 工作职责 1. 参与项目讨论，与各干系人合作，收集用户需求 2. 制定UAT测试计划，测试环境，执行测试用例 3. 发现缺陷时提出缺陷并监控缺陷修复状态 4. 监控UAT进度并向管理层报告UAT结果 5. 为客服团队解决客户咨询和问题提供技术支持 6. 负责支付转账业务端到端的流程优化和客户体验提升 7. 输出业务报表并进行数据分析 8. 推动报表自动化并准备活动前/活动后分析 职位要求 1.工商管理、计算机或相关专业本科及以上学历 2.至少2年以上UAT编写和测试相关经验 3.熟悉办公技能，尤其是MS Office 4.流利粤语、英语、普通话听说读写 5.能够与其他内部和外部团队合作，处理多个项目，注重细节，抗压能力强 6.良好的人际沟通和表达能力 7.熟悉SAS、Python加分 8.拥有香港身份 Job Purpose The candidate is responsible for managing Retail Bank's UAT preparation, end-to-end testing and performance tracking. Job Responsibilities 1. Participate in project discussion and work with various stakeholders to collect user requirements. 2. Formulate UAT test plans, test environment and execute test cases. 3. Raise bugs when discover defects and monitor bugs fix status. 4. Monitor UAT schedule and report UAT result to management. 5. Provide technical support to CS for solving customer enquiry and questions. 6. Responsible for end-to-end transfer journey development and improve customer experiences. 7. Develop managerial reports and perform data analysis to various stakeholders 8. Drive report automation and prepare pre/post-campaign analysis Job Requirements 1. Bachelor's degree holder or higher in Business Administration or related disciplines. 2. At least 2 years of relevant experience in UAT preparation and testing. 3. Conversant with PC skills, in particular MS Office. 4. Proficient Cantonese, English and Putonghua in both speaking and writing. 5. Able to work with other internal and external teams, handle multiple projects, attention to details with tight deadlines under pressure. 6. Good interpersonal communication and presentation skills. 7. Knowledge in SAS, Python would be an advantage

作为本地化主管,你需要领导一支由本地化PM和分析师组成的团队，在现有游戏项目和新游戏项目中产出优秀的本地化成果。你需要与团队成员、项目各方、供应商保持沟通，设定与执行长期的本地化策略。 职位描述 ● 把控现有项目和新项目的端到端本地化内容，从源文本到包体内审核。 ● 和商务团队合作，直接与供应商协商并管理供应商。 ● 除了本地化工作外，还需要主动获得项目各方的认同，以确保各项目的本地化内容是最佳的。 ● 把控大型本地化工作的优先级的设立和执行，尤其是新项目。 ● 优化本地化流程和翻译管理系统。 ● 建立文档,更好地管理内部工作以及管理供应商，以进一步提高本地化质量。 ● 管理部门，包括给予指导、考核业绩、优化管理流程等方式。 职位要求 ● 英语为母语/英语流利(CATTI二级/专八或同等水平)、中英文俱佳:你可以在两种语言中切换，并且对于中英的游戏术语都很熟悉,知道如何处理难以翻译的内容和如何解释某个文化所特有的概念。 ● 本地化经验丰富：你有超过3年的本地化经验。 ● 懂游戏开发:你曾经在游戏行业(手游最佳)工作过,理解游戏开发管线流程的逻辑(与本地化相关的管线流程最佳)。 ● 会领导：你管理团队的经验很丰富。 ● 爱游戏 ：希望玩游戏是你的**爱好，并且有用英语玩游戏的经历。 ● 擅长沟通：你知道如何通过追问来挖掘讨论话题的核心。你能够清晰直白地阐述复杂的概念。你擅长倾听。 ● 会项目管理：你知道如何同时把控多个项目的进程。你做事有条理的同时也能灵活变通，知道何时改变策略和重新设定任务优先级。你有和供应商打交道的经历。 As the *****ization Manager, you will lead a team of *****ization Project Managers and Analysts to lead the *****ization strategy of existing and new projects. You will manage the day-to-day interactions with your team, stakeholders and vendors, as well as set and execute the long-term strategy for *****ization. You will ● Ensure the end-to-end *****ization of existing and new projects, from source text to in-build verification. ● Work alongside the business department to directly manage and negotiate with vendors. ● Design the *****ization process, acquire buy-in from stakeholders involved, and ensure best practices are followed acrossmultiple projects. ● Manage the planning and execution of large *****ization work orders, especially for new projects. ● Optimize *****ization processes and translation management systems whenever necessary. ● Create documentation to better manage internal development practices or vendors to enable higher quality *****ization. ● Manage the department with coaching performance reviews, and optimize managerial processes as necessary. You Are ● Native or Fluent (CATTI II or TEM-8 or approximate level preferred) in both Chinese and English: You can swap between languages and understand game terminology in both, knowing how to translate the untranslatables and how best to explain culture-specific concepts. ● Experienced with *****ization: You have 3+ years working *****ization. ● A game developer: You have prior experience working on games as a profession, preferably mobile, and have an understanding of game development pipelines, especially related to *****ization. ● A leader: You have significant experience managing a team. ● An avid gamer: Ideally, you play games as a hobby, and have experience playing games in English. ● A fantastic communicator: You know when to answer a question with a question to dig deeper and get to the root of the discussion. You can interpret and re-word complex thoughts into simple sentences. You are a great listener. ● A capable project manager: You have the skills to keep track of multiple projects and their deadlines. You are organized and flexible, knowing when to change an approach or re-prioritize a task. You have worked with vendors in the past.

1.负责万顺科技生态整体运营，负责各项营销活动、获客产品、用户转化等核心产品功能的整体规划和管理，对活动与产品的进度与质量负责。 2.负责万顺科技生态产品运营工作，包括产品功能优化、数据分析与预警监控，持续提升用户体验。 3.负责产品需求输出，包括市场调研、用户分析、原型设计、撰写产品方案及需求说明书等。 4.负责市场与竞品调研分析，收集行业发展趋势及竞品情报，输出分析报告。 5.负责培养团队新人，给新人制定培养计划并指导其工作，帮助新人成长。 任职要求; 1.本科及以上学历，5年及以上互联网行业产品工作经验。 2.具备优秀的商业意识、用户洞察及产品设计能力，对竞品及行业变化敏感度高。 3.具备较成熟的产品方法论，能够进行独立且深度的思考与分析，能够准确把握用户诉求。 4.思维逻辑性强，有较强的数据分析能力，能独立进行市场和客户调研、需求分析、产品设计与产品管理工作。 5.细心认真，执行力强，具备高度的责任感和很强的团队合作精神，有强大的心理素质和抗压能力。 6.有出行行业相关工作经验，或带过团队经验的优先。所学技术在业务领域变现，且需要高度的责任心。

岗位职责： 舆情监测与数据采集，数据处理与深度分析，报告撰写与可视化呈现，监测体系优化与协作支持。   岗位要求： 1、学历及工作背景要求：本科及以上学历，数据科学、统计学、新闻传播学、社会学、信息管理、市场营销、计算机等相关专业背景优先；具备1年以上数据监控、数据挖掘等相关工作经验。 2、熟悉网络媒体与社交媒体:舆情数据分析师需要了解各种网络媒体平台和社交媒体应用，比如微博、微信、知乎、小红书、抖音、快手等。熟悉平台使用方法，了解用户的交流方式和特点。 3、数据分析能力:舆情数据分析师需要具备良好的数据分析能力，能够从大量的数据中抽取有用信息，并进行分析和归纳，文字功底较强，具有一定的报告撰写经验。掌握数据分析工具和方法，如Excel、SPSS等。 4、舆情监测技巧:舆情数据分析师需要掌握舆情的监测方法和技巧，能够追踪网络上关于特定话题或事件的讨论和评论。熟悉各类网络监测工具，并学会运用工具进行舆情监测。 5、善于沟通和表达:有良好的沟通能力、高度的责任心和抗压能力，能适应突发舆情的紧急工作节奏，有强烈的学习欲望和良好的团队精神。

1.负责客户咨询的及时解答与问题处理，维护客户关系，提升客户满意度。 2.通过电话、邮件、在线工具等多渠道与客户保持高效沟通，挖掘客户需求。 3.协助制定产品推广方案，参与线上线下市场活动的策划与执行。 4.分析市场数据，优化推广策略，提升产品曝光度与转化率。 5.负责微信公众号的内容策划、编辑、发布及粉丝互动管理。 6.维护公司官网，定期更新内容，优化用户体验及SEO效果。 7.跟踪新媒体平台数据，输出分析报告并提出改进建议。 8.配合市场团队完成其他运营相关工作，如竞品调研、活动支持等。

岗位职责： 1、负责功能模块的项目需求分析、设计、开发，配合测试人员对产品需求进行测试； 2、主动发现问题，提出合理化建议，积极优化项目开发手段； 3、能独立处理和解决所负责的任务，及时解决生产上的系统问题； 4、负责核心代码编写，解决技术上的疑难问题； 任职要求 ： 1、有保险行业相关开发经验者优先，计算机或其他相关专业； 2、Java基础扎实，理解io，多线程，集合等基础框架，对jvm原理有一定的了解； 3、用过的开源框架能了解它的原理和机制； 精通主流开源应用框架，如Spring，SpingBoot，SpringMVC、myBatis、XML、JSON、Maven等开发技术、熟练使用MySQL，以及相应数据库调优、SQL优化； 4、熟悉linux，Oracle； 5、熟悉分布式系统的设计和应用，熟悉分布式、缓存、消息等机制； 6、掌握多线程及高性能的设计与编码及性能调优，有高并发应用开发经验优先； 7、具有较好的文档编写能力、有很强的学习能力，工作主动性强，耐心细致，责任心强；能承受一定压力，有良好的沟通协调能力与团队合作精神；

岗位职责： 1.负责保险产品App的开发发、架构设计、高质量交付、维护及技术文档编写； 2.负责快速解决开发过程及生产使用中存在的各种问题，提升产品客户满意度； 3.关注调研业内前沿技术，优化现有技术架构\组件，确保公司产品技术领先性。 岗位要求： 1.本科学历及以上，计算机或软件工程相关专业，熟悉常见的数据结构和算法； 2.3年以上Android客户端开发经验，在过往就职经历中担任过核心开发角色； 3.精通Android SDK，熟练掌握Android源码，熟悉安卓生态三方库及各类组件； 4.熟悉Kotlin、JNI，熟悉复用性架构与跨平台框架，具备Flutter项目经验； 5.具备Java基础，熟悉UI、自定义View、Framework、多线程、网络编程等; 5.熟悉面向对象设计、MVVM架构模式及常用设计模式，熟悉JetPack、EventBus； 6.熟练使用Adb/Gradle/Maven/Git，熟悉APK打包、混淆、签名、加固等过程； 7.具备写单元测试、自动化测试、性能分析能力，能够深层次的代码/性能调优； 8.有良好的编程习惯和编码风格，代码结构清晰，有较强的逻辑思维和主动学习能力； 9.有较强沟通及理解能力，执行力及抗压能力强，有良好的团队合作意识及责任心。

1.招聘要求： 1)电子工程，计算机技术，数字信号处理，图像处理等相关专业，本科及以上学历； 2)具备良好的图像或信号理论基础，熟悉ccd/cmos图像采集及isp处理基本原理及流程，对ae，awb，af有一定研究者优先考虑； 3)熟悉c/c++及嵌入式软件开发，具有linux操作系统下软件开发经验，熟悉视频采集，编码方案，具有一定的前端摄像机硬件，及光学经验者优先； 4)具备良好的数学基础，能够熟练用matlab，python等软件进行算法仿真； 5)两年及以上图像处理，调试经验者优先； 6.对摄像机图像调试研究及开发有浓厚的兴趣及锲而不舍的精神. 2.岗位职责 1)负责摄像机的图像调优，努力使摄像机的图像质量达到或超越行业水平： 2)负责摄像机中ae，awb，af算法及isp算法的开发，维护及优化； 3)负责摄像机中平台开发，sensor对接等系统联调相关工作。

1.***本科级以上学历，计算机相关专业； 2.具备1年及以上软件开发相关经验； 3.精通winform、WEB后端及开发.NET开发架构；精通多线程开发；熟悉网络编程，精通TCP/IP、RTSP、SIP、HTTP、FTP一种以上； 4.有嵌入式Linux平台开发经验，熟悉C或QT跨平台开发技术； 5.熟悉关系数据库系统Oracle、MySQL、SQL SERVER，精通标准SQL语言； 6.熟悉面向对象设计、软件开发流程、设计模式、体系结构； 7.具备编写需求、设计、使用说明等常见软件工程文档能力； 8.具备良好的沟通表达能力、责任心和团队协作能力； 9.有MES、WMS开发经验或熟悉电子制造业生产工艺流程者优先； 10.薪资范围，根据面试情况来确定。

职位职责： 1、负责产品技术条线的风险运营管理，聚焦产品规则、功能及信息安全领域的风控合规；执行系统风险排查与日常风控数据分析，追踪异常并深入归因，输出专项分析报告； 2、基于已识别的风险点与产品问题，合理设计事中与事后监控规则及指标体系，推动问题闭环处理，并随业务发展与风险态势变化持续优化迭代； 3、承接并落实业务团队的合规需求，前置介入各类产品场景，提供合规建议与风险预判，提升各协作团队的风险防范意识； 4、熟悉生活服务类业务流程，能够协同业务合规、策略、产品、数据分析等多方团队，构建覆盖业务全流程、多场景的风险识别与治理闭环机制。 职位要求： 1、本科及以上学历，3-5年及以上的信息系统审计（ITAC、ITGC等）相关经验，拥有产品风控经验者优先； 2、熟悉产品开发测试至上线全流程，掌握信息安全与个人信息保护相关规范；具备基础代码能力，可解析、审计Python、Go、Java等语言的代码逻辑； 3、对数据高度敏感，能熟练运用SQL、BI等数据分析工具；具备优秀的数据分析、信息整合与风险洞察能力，善于从数据中提炼风险信号； 4、具备项目管理经验，拥有良好的团队协作与目标驱动意识，擅长跨部门沟通协调与资源整合。

岗位职责： 1、全面负责公司的财务规划、预算管理及执行监控，确保财务目标的达成； 2、优化财务流程，设计税务架构，为公司合规经营提供法律保障，提升财务管理效率和内部控制水平，防范财务风险； 3、财务报表的编制与分析，跨公司业务来往的税务规划，为高层决策提供税务法律依据； 4、协调与税务、审计、银行等外部机构的沟通，维护公司利益； 5、参与重大投资决策，进行税务风险评估与控制。 任职要求： 1、拥有财务、会计或相关专业本科及以上学历，持有中级会计师及以上资格证书； 2、5年以上财务管理经验，其中至少2年同岗位或相关高层管理经验； 3、精通国家财税法律法规，有财税法律背景优先； 4、具备出色跨公司沟通能力； 5、具备较强的分析判断能力和问题解决能力，能够在复杂环境中做出有效决策。

职位概述 该职位负责优化证券后台运营流程，确保股票和固定收益（Equity & FICC）产品的高效运营与合规性，管理跨部门项目，并推动流程自动化和改进。 岗位职责 1、优化现有业务流程，推动自动化和效率提升，确保符合行业最佳实践和监管要求（如SFC）。 2、负责每日交易的清算、结算及账务核对，确保数据准确性。 处理公司行动（如派息、分红、配股）及支持新股发行（IPO）相关后台操作。 3、管理后台系统项目，推动新系统上线或优化现有系统。 4、识别并管理操作风险，支持内外部审计及合规要求。 5、与技术团队及前中后台密切协作，确保流程无缝衔接。 岗位要求 1、本科及以上学历，至少3年证券后台或运营相关经验，有项目管理经验者优先。 2、熟悉股票和固定收益产品后台操作，了解香港及主要市场交易和结算规则。 3、具备流程优化和自动化经验，能够推动手动任务的数字化转型。 4、出色的沟通协调能力，能在高压环境下高效处理多任务。 5、风控意识强，熟悉监管要求，英语流利。 混合办公形式，深圳remote，定期去香港办公室onsite1-2天，请根据自身情况申请职位。