Database Management
1、Be a key user of CRM system
2、Monitor and optimize client data accuracy and completeness by enhancing system design
3、Ensure high level of security for client data to make sure the compliance with internal and China legal environment;
4、Manage CRM system related project by closely working with retail, IT, vendor etc. and make sure the progress and the delivery;
5、Support on new projects change management and store training
Data Analysis
1、Develop, implement and optimize standard reports;
2、Provide in-depth client analysis and tools as well as market and customer insights, with the aim to further enhance the understanding of customers and to maximize revenue;
3、Identify opportunities based on past, present and expected operations by customer group to drive customer engagement, profitability and growth;
4、Preform in-depth customer and pre & post-campaign analysis with actionable insights back to the business