现场支持工程师 Field Supp... 1k-2k

Key Goals and Missions
61 Serve as the central point of contact between engineering team, and customers to resolve technical issue promptly and efficiently
61 Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
61 Provide expert technical support to ensure optimal performance, safety and reliability of our system.
61 Champion Safran Seats' products and corporate image
Primary Responsibilities:
61 Ensure the optimal performance of Seats in service:
o Perform on-site inspection and offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Provide technical training and guidance to operators’ maintenance crews
o Ensure compliance with aeronautical regulations and quality standards during field operations
61 Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
61 Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
61 Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations and expectations.
KNOWLEDGE, SKILLS AND COMPETENCIES:
61 Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
61 Quality oriented – strong knowledge of part145 regulations
61 Understanding of maintenance/service costs
61 Strong analytical and synthesis abilities
61 Excellent communication skills, including remote and multi-relational communication
61 Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
61 Fluency in English and Mandarin
61 Ability to adapt and navigate effectively in multicultural environments
61 Familiarity with both the internal structure of the company and customer organizations.
61 High attention to detail and commitment to quality and safety
61 Training skills
61 Ability to work under pressure
61 Flexible, Adaptable and Pro-active
EDUCATION AND EXPERIENCE:
61 Master or bachelor’s degree in general engineering (electronics/Mechanics is a plus) and 5+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services/management