Job Summary: We are seeking a proactive and customer-focused Hotline Services Associate to join our Depository & Participant Services team (based in Shenzhen office). This role is pivotal in delivering high-quality support to participants across the cash and derivatives markets. The successful candidate will be responsible for managing inbound enquiries phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently. Key Responsibilities include: • Provide prompt and professional phone and email support to participants in the cash and derivatives markets, ensuring accurate and courteous handling of all enquiries. • Address participant complaints and service dissatisfaction with empathy and efficiency, ensuring timely resolution and maintaining high service standards. • Liaise with internal departments to resolve daily operational issues. Refer suggestions and complaints to relevant teams for follow-up actions and ensure feedback loops are maintained. • Handle requests related to security voice file maintenance and broadcast messaging. Ensure the accuracy of source information and monitor timely updates to records. • Proactively identify opportunities to enhance service delivery and operational efficiency. Lead or support initiatives to implement process improvements. • Facilitate internal and external training sessions on services, operational procedures, or new product offerings to ensure stakeholder understanding and readiness. • Undertake additional tasks and projects assigned by the supervisor, contributing to team goals and organizational priorities. Job Requirements: • University degree in Finance, Business Administration, Economics or related disciplines • Knowledge of clearing / settlement / nominees / custodial operations in Securities markets • At least 3 years’ relevant experience in securities firms or well-established financial institutions • AVP is minimum 8 years of relevant experience in financial services, with at least 3 years in a supervisory or managerial capacity. • Proactive, flexible, innovative, ability to multi-task and work under pressure • Good Team player with excellent communication, interpersonal and analytical skills • Curiosity to look beyond face value, seeks to understand the rationale behind issues and translate insights into actionable recommendations • Conversant PC skills including MS Word / Excel / PowerPoint / Access / SharePoint • Proficiency in Macros and VBA is an advantage • Good command of written and spoken English, Mandarin and Cantonese

职位职责： 1、Product Inbound：区域需求管理（Inbound）和研究，以了解、评估和确定该地区/业务（如出海、日本市场）的业务需求优先级，识别利用CRM系统推动业务战略的机会； 2、Go-to-Market（GTM）执行：开发并领导新产品上市的区域推广活动，包括定位、信息传递、推出计划和跨部门协调，负责在该地区实施客户关系管理解决方案； 3、销售赋能：作为领域专家，通过提供咨询和最佳实践支持来有效使用CRM系统，开发培训材料、操作手册和最佳实践，为销售团队提供知识和工具，以推动CRM的采用； 4、产品跟踪和洞察：监控和报告与CRM解决方案相关的关键性能指标，提供改进的见解和建议； 5、利益相关方管理：作为CRM系统与业务项目沟通的主要联络人，负责状态更新、问题解决及利益相关方管理，通过建立稳固且值得信赖的合作关系，能够灵活调动各类合作伙伴、领导者及组织资源，确保CRM系统战略与举措获得各方支持与协同。 职位要求： 1、3-5年产品营销、战略与运营或管理咨询经验； 2、优秀的解决问题技能，包括构建复杂业务问题的能力、识别阻碍因素和根本原因、分析数据并提出解决方案； 3、高度注重细节，强大的沟通能力（口头和书面），以及强大的组织能力；具备优秀时间管理技能、善于自我管理，能够在最少监督下实现目标； 4、出色的协作技能，包括管理复杂和多文化的跨职能团队、影响不同级别利益相关者，并在战略、运营和战术层面为业务做出贡献； 5、适应不确定性和跨文化环境，能够快速适应不断变化的环境，以及能够快速学习并迅速培养对新业务领域的深入知识； 6、具有直接与资深利益相关方合作并汇报的经验；了解数字广告领域者优先；英语和普通话流利者优先。

ESSENTIAL DUTIES AND RESPONSIBILITIES   Receives and directs incoming calls to appropriate personnel and voicemail. Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. Orders office supplies and other common use items for the location, such as coffee supplies, equipment toner, printer paper, freight and shipping supplies etc. Maintains neat appearance reception area, conference rooms coffee and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Maintains records and logs of service requests and tracks their status. Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Performs other duties as assigned.

Position Profile Own the day-to-day execution, management, and optimization of SEO and digital lead generation to fill our funnel with qualified leads and ultimately generate pipeline and revenue. This person is responsible for campaign execution, management, analysis, optimization, and reporting on campaign performance to leadership. This person will also own all SEO programs and growth opportunities to drive qualified, organic traffic to the website. Working under the Director of Demand Generation, this person will identify new campaign opportunities and areas for optimization, to help drive engagement on target accounts as well as generate pipeline. Essential Responsibilities •Plan, execute, analyze, optimize and report on all paid digital efforts globally including paid search, social advertising (Facebook, LinkedIn, Twitter), and display/retargeting •Own the roadmap for on-page and off-page SEO programs and growth opportunities, prioritizing initiatives based on level of impact and level of effort •Conduct content gap analysis, keyword opportunities, and competitive audits, and regularly audit website for SEO friendliness and improvement opportunities, as well as site architecture and technical infrastructure SEO optimizations •Work with marketing team to monitor and grow quality inbound links, and recommend content that will drive SEO value •Monitor and report on SEO performance •Partner with Marketing Ops and DG leadership to understand campaign efficiency and ROI and suggest ways to optimize spend •Maintain campaign budgets •Suggest new, innovative areas for growth, both paid and non-paid •Optimize toward agreed upon campaign KPI’s and ultimately meet marketing attributed pipeline and NMRR goals. •Develop and maintain integrated, multi-touch demand marketing campaigns •Adhere to campaign launch calendars and timelines •Maintain relationships with media vendors and marketing agencies Other duties as assigned by the Company. This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Profile The Channel Partner Manager, Tech is responsible for the acquisition and growth of Impact’s technology partnerships in ANZ. You will be working with some of the most innovative, and well known SaaS technologies in the world while being part of building a world-class, Technology Partner Program. Key performance indicators will include referrals/bookings from channel partners. It’s essential that the person in this position maintain a structured approach to advancing relationships with partner organizations while keeping accurate records of the business pipeline with the partner. This role will report directly to the Director of Partnerships APAC Essential Responsibilities •Identify, conceptualize and nurture ANZ technology partnerships from inception through to a productive partner •Collaborate with our NA Channel Partner team to ensure global alignment on existing established integration partners •Grow the volume of leads/referrals from Impact technology partners •Coordinate with Product, Marketing and Sales leads on planning and got to market strategy for new integrated partners •Collaborate with Product and other departments to help determine Impact’s integration roadmap, based on key market opportunities •Manage the inbound referral process between technology partners and Impact Sales - transmitting information and leads to the appropriate Impact team members and carefully monitoring and assisting with the progress of those opportunities, to the benefit of the new channel partner relationship •Execute on-site/virtual enablement (where appropriate) with strategic tech partners to better engage the wider team and map out the organizational stakeholders across various potential verticals •Drive awareness of impact.com amongst the tech community, through thought leadership, in-person speaking engagements, industry events •Operate to a win-together mindset, creating deep, long-lasting relationships with key tech partners Other duties as assigned by the Company. This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

职位 SAP FICO 财务与业务流程自动化顾问 职位描述 -组织并领导项目团队交付中国 P2P 发票自动处理项目 -分析业务流程并设计数字化解决方案，以自动化/优化业务流程，包括财务、人力资源、设备等。 -将业务需求转化为技术语言。与内部技术团队和第三方服务提供商合作，确保项目合格交付。 -支持 SAP 中国在 FICO 领域的项目。 经验与资格 -深入了解财务流程，尤其是中国金税环境下的进货发票处理。 -5~10 年 FICO 经验，1~2 个完整周期的 SAP FICO 实施经验。 -有业务流程分析经验者优先，熟悉本地 BPM 解决方案，如 Weaver。 -具备扎实的英语听说读写能力 -自我驱动、主动性强、工作效率高 -具有良好的学术背景者优先 薪资范围：依据工作经验和能力可谈 地址：上海市静安区北京西路968号嘉地中心 Position Finance & Business Process Automation Consultant Description -Organize and lead project team to deliver China P2P Invoice Auto Processing project -Analyze business processes and design digital solution to automate/optimize business process, including Finance, HR, Facility, etc. -Translate business needs to technical language. Work with internal Tech team and 3rd party service provider to make sure qualified project delivery. -Support SAP China project in FICO domain. Experience and Qualifications -Deep understanding of finance processes, especially inbound invoice processing under China golden tax environment. -5~10 year FICO experience with 1~2 full cycle SAP FICO implementation experience. -Business process analysis experience is preferred, familiar with ***** BPM solution, e.g. Weaver. -Solid English speaking, reading and writing capability -Self-driven, initiative and work efficiently -Good academic background is preferred

Position Profile As Marketing Development Representative, you will be the first line of contact at Impact responsible for generating new business through inbound opportunities by helping prospects understand the value of Impact. Using a multitude of sales methods and tools, you will discover, plan and prospect new accounts that will drive long-term success for our customers and our business. Essential Responsibilities • Outreach to inbound contact forms/inquires, web chats, emails to assess qualification of prospects • Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges • Work closely with Account Executives to build a pipeline for Impact’s products • Track and manage prospects through Salesforce.com • Schedule high-impact appointments with those who are of good potential with Account Executives Other duties as assigned by the Company. This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

职位职责： 1、负责安全事务离线与实时数据仓库数据模型构建； 2、负责数据模型的设计，ETL实施，性能优化，数据监控以及相关技术问题的解决； 3、深入理解业务需求，与相关团队紧密合作，推动内外部数据项目执行落地； 4、参与大数据应用规划，为数据产品、挖掘团队提供应用指导。 职位要求： 1、5年以上数据相关工作经验，计算机、数学、统计或相关专业； 2、有较为丰富的数据仓库及数据平台使用经验，精通数据资产建模及ETL设计开发（有笔试）； 3、熟悉Hive/Hadoop/Map-Reduce/Spark分布式计算中的一种，有海量数据处理和实时计算经验； 4、掌握Python、Shell等编程能力； 5、有通过大数据平台，以数据能力解决风控、研判、决策、BI等项目经验； 6、良好的逻辑思维和沟通能力，能够有较强的产品服务意识，自驱力强，有面向外部客户的项目沟通、产品介绍等经验是加分项。

岗位职责： 1、熟悉C++，多线程异步，高性能低延迟开发； 2、高质量完成期货、证券等市场交易的开发需求，充分测试，保证交易逻辑的高性能、准确性、完整性； 3、参与开发高频交易研究的回测系统组件，包括但不限于Tick数据采样、特征构造、特征选择、订单策略等； 4、开发可重用的代码和库；完成高质量的、可维护的代码。 职位要求： 1、国内重点大学计算机、电子、通信、数学或相关专业，本科及以上学历，有高性能低延迟系统开发基础的优先； 2、有2年以上或精通Linux C/C++软件开发经验，掌握Linux系统上的应用程序开发，有良好的编程习惯； 3、熟悉软件系统性能的测量和优化； 4、熟悉Linux下socket编程、进程间高性能通信等相关技术； 5、有HTTP/HTTPS、Websocket等通信协议的使用经验； 6、具有期货、证券的行情、交易API开发经验的优先考虑； 7、有创业精神，能适应初创公司的工作模式； 8、自驱、认真负责、技术沟通和技术协作能力强。

测试工程师 岗位职责 1.参与公司产品需求分析，设计测试方案、编写测试用例； 2.执行功能测试、集成测试、系统测试、性能测试以及自动化测试； 3.分析测试结果，对发现的bug进行准确描述并跟踪； 4.持续改进测试流程，增加测试有效性，提高测试效率； 5.保持和产品经理、研发、需求方等相关团队积极有效的沟通，驱动问题解决。 任职条件 1. 3年以上测试经验，逻辑清晰，具备良好的问题定位能力； 2. 熟悉分布式系统基本知识； 3. 熟悉python/go/java之一， 精通至少一种常用的自动化测试工具框架； 4. 扎实的计算机基础， 熟悉网络， 数据库， 常用算法； 5. 较强的产品意识，能在项目过程中提出并推送实施好的产品解决方案； 优先条件： 1. 了解区块链者优先； 2. 金融行业测试经验优先； 2. 有持续集成方面经验者优先； 该岗位深圳remote，定期去香港办公室onsite1-2天，请根据自身情况谨慎申请。

【职位描述】 1、负责项目管理体系的建设、包括流程、规范、制度等。 2、负责项目全生命周期项目管理（启动、规划、分析、开发、测试、发布）； 3、负责产品和项目的全生命周期管理流程的制定、实践、完善，例如：研发流程、缺陷管理流程、变更管理流程等； 4、负责内部横向项目管理，涉及多团队、多职能的横向项目全生命周期项目管理； 5、负责团队内公共事务的管理。 【职位要求】 1、5年以上相关工作经验，计算机相关专业背景，本科及以上学历； 2、具备多项目管理能力，包括但不限于识别优先级、资源利用最大化等；能够主动和主导推动项目向前进展并达到预期结果； 3、具备数据驱动的分析以及决策能力； 4、熟悉 Scrum 敏捷实践，熟悉 jira、teambition、禅道等项目管理软件；熟悉 Devops 流程及工具； 5、较高的责任心、抗压能力、团队沟通协作能力以及目标导向的落地执行能力、解决问题能力； 6、好奇心强，拥抱变化、持续学习、创新。 7、了解招聘和应聘行业业务者优先。

工作职责： 1.负责视频广告引擎系统的架构设计、核心模块研发与性能调优，支撑每日数亿级流量下的高并发广告请求，保障系统的极致性能与高可用性 2.根据视频广告业务发展的需求，主导重点业务和技术方向的项目：深入业务，通过策略优化驱动收入增长；攻克系统瓶颈，在底层性能优化等核心技术难题上有突破； 3.持续优化现有系统，包括品牌广告引擎和程序化交易平台系统，提高系统稳定性和性能，更好的支持广告业务的发展 4.持续完善广告后端服务的周边基础服务，包括但不限于高性能推理服务、自动化排查工具与全链路监控体系，提升团队整体研发效率与系统稳定性 任职要求： 1.**本科及以上学历，5年以上C/C++方向的大规模高并发系统开发背景，有广告/搜索/推荐系统开发经验优先，熟悉openresty者优先。 2.精通网络编程、多线程及并发技术，对系统性能调优有浓厚兴趣和丰富经验，能解决复杂的底层技术挑战。对数据敏感，可以通过技术手段提升核心业务指标。 3.具备优秀的技术架构能力、问题分析与解决能力，能独立负责复杂模块并从推动完成其高质量交付。 4.有大型分布式系统设计经验，参与过大型开源项目，具有并行计算开发经验的优先考虑 5.有良好的学习能力和团队协作精神，在技术方向有钻研精神，善于分享。工作积极有责任，认同企业文化，愿意拼搏努力。

岗位职责： 1、梳理和解读业务，提供数据层面的问题解决方案； 2、协助进行数据提取.清洗.转换等处理工作，搭建自动化的数据生产线 3、参与数据处理框架的开发和数据处理平台的建设； 4、协助开发和维护独立的数据处理工具 岗位要求： 1.熟悉Python基本语法，熟练使用AI工具，具有独立项目开发经验以及具有大模型经验 2.工作年限3-5年 3.熟练掌握scrapy框架，tensorflow，pytroch等框架，了解多线程、多进程、网络通信编程相关知识，有分布式爬虫架构，数据挖掘经验； 4.掌握网页抓取原理及技术，了解基于Cookie的登录原理，熟悉基于正则表达式、XPath、CSS等网页信息抽取技术； 5.熟悉各种反爬机制，掌握Selenium，APP破解技术优先； 6.做过数据处理、ETL等相关工作优先； 7.对大数据相关技术感兴趣。 学历要求：**公办本科及以上，985与211大学优先录用。学信网可查，有***书

Android高级软件工程师 岗位职责： 1、负责负责公司产品移动端研发。 2、负责系统、子系统和模块级的架构设计。 3、负责平台兼容性、性能和资源优化的技术解决。 4、根据研发过程中的体验和产品人员一起讨论优化方案。 任职要求： 1、5年以上Android项目开发经验 2、本科及以上学历，计算机相关专业。 3、精通AndroidUI控件开发，精通开发自定义View控件。 4、熟悉AndroidFramework中核心组件AMS、WMS、PMS、SurfaceFlinger等原理。 5、解决性能问题，擅长DDMS、MAT、AllocationTracing、Leakcanary等工具。 5、熟悉设计模式，有较强的架构能力，熟悉MVC、MVP等架构。 6、掌握Android消息机制、事件机制原理。 7、操作系统基础知识扎实，熟悉进程间通信、线程间通信技术。 8、沟通能力强，有较强的自我驱动力和快速学习能力。 9、责任心强，具备良好团队合作精神。 优先条件： 1、熟悉PKI/CA、VPN、SSL协议。 2、熟悉NDK开发优先。

工作职责 1、梳理所负责领域的研发管理流程、规范与标准，参与制定、宣导、配置发布等工作； 2、监督研发管理流程、规范与标准的执行，参与研发过程审计、推动研发过程合规整改； 3、深入运用数据度量数据、分析洞察研效短板及问题，并提出合适的提升建议及方案，辅助团队管理者决策； 4、与各研发组织负责人沟通研发管理改进专项，分析问题挑战及改进建议，推动落地实施； 5、按需指导研发组织采用专业方法实践，解决复杂问题、推进研发能效提升； 6、推进集团研发领域专项改进项目，进行专项项目规划、落地实施、成果汇报； 7、负责研发管理领域专项培训、活动组织、知识沉淀等工作； 8、了解AI辅助开发方法，熟悉AI提示词、智能体等应用。 任职要求 1、本科以上学历，计算机相关专业 2、熟悉瀑布或敏捷等主流开发过程及项目管理过程，有精益敏捷、项目管理方面认证者优先； 3、3年及以上研发管理、流程改进、质量保证、IT项目管理等相关工作经验、知识与技能； 4、具有强烈的责任心，良好的组织协调与沟通推动能力，以及团队合作精神； 5、较好的问题发现、数据洞察、方案制订与实施、归纳总结及汇报能力； 6、有金融行业IT过程改进或组织级研发改进项目推动经验者优先; 7、有BizDevOps/业务研发运营一体化、AI辅助研发相关实践应用经验者优先；