Focus Areas Manage EUC corporate hardware activities for APAC users, including coordination of hardware purchase, returns, shipments, replacements, asset management, etc. Provide Major Incident Management Support for the APAC time zone. Customer support /service enhancements Act as the first point of contact for other customers seeking technical assistance, primarily via logging a ticket in Jira SD. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress. Direct unresolved issues to the next level of support personnel or to the right resolution groups. Provide accurate information on IT products or services utilizing the documentation and processes in place. Record your activities in Jira SD in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.) Proactively follow up on open cases in your queue escalating timely to management for guidance if required. Identify, suggest and engage actively in possible improvements to procedures. Support actively ongoing documentation efforts, building knowledge base articles Assisting other teams as needed (Network/Engineering/etc.). Preferred skills and experience 1. Proven work experience as IT Helpdesk / IT Support Engineer 2. Strong Asset management skills 3. Solid O365 / Google Workspace technical support experience and ability to diagnose and resolve less complex technical issues 4. Windows & MacOS technical support experience 5. Experience resolving AV/ conference room issues 6. Networking foundations are a big plus (cabling, Wi-Fi, firewall). 7. Experience providing support to C-level executives - understanding the importance, impact & sensitivity in a corporate environment 8. Knowledge of the ITIL reference model 9. Proficiency / Fluency in English and Mandarin, both written and spoken Personal attributes 1. Team player, caring for the team’s success 2. Work approach - willing to learn and proactively explore new things on a daily basis 3. Good problem-solving, priority-setting, and collaboration skills

不能接受夜班勿投！只招夜班！ 每周40H工作制，晚班，每天中间休息1H 1. 10H/天 周一到周四 或周二到周五 晚上22:30-次日9:30 2. 8H/天 周一到周五 晚上23:30-次日8:30 Job Responsibilities: 1. Provide service to North American customers through email replies and Live Chat, follow up and ultimately resolve customer issues; 2. Provide product introductions and guide customers to complete transactions; 3. Track order generation, shipping, logistics, and provide real-time status updates; 4. Handle customer feedback issues, returns/exchanges, complaints, and provide effective solutions; 5. Self-familiarize with company business-related updates, regularly undergo business knowledge assessments to ensure timely mastery of relevant business knowledge. 岗位职责： 1. 通过回复客户邮件、Live Chat为北美客户提供服务，跟进并最终解决客户的问题； 2. 提供产品介绍，引导客户达成交易； 3. 跟进客户订单生成、发货、物流，提供实时状态更新； 4. 负责客户反馈问题处理，退换货、投诉处理等，有效提供解决方案； 5. 自行熟悉了解公司业务方面的相关更新，定期接受业务知识考核，确保及时掌握相关业务知识。 Job Requirements: 1. CET6/TEM4 or above, any major, proficient English listening, speaking, reading, and writing skills; 2. Good service mindset, excellent communication skills, ability to work under pressure and self-learn; basic knowledge of 3C products; 3. Able to adapt to night shifts, maintain synchronized work and communication with American colleagues and customers; 任职要求： 1. CET6/TEM4以上，专业不限，英文专业优先，熟练的英语听说读写能力； 2. 具备良好的服务意识、出色的沟通能力、抗压及自我学习能力；对3C类产品有一定认识； 3. 能适应夜班，和美国同事及顾客保持同步工作和交流； 工作地点：天府软件园A区，世纪城/天府三街双地铁口 试用期薪资不打折，全额五险一金，十三薪，15天带薪年假，外企氛围WLB

Job requirements: 1, Possess a strong sense of customer service, able to cope with customer consultation and complaints, have a strong coordination capacity; 2, Good language expression and communication skills, a great sense of responsibility, can bear a certain amount of work pressure; 3, Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support; 4, Computer or finance-related major preferred, Internet companies, finance industry or large customer service center experience is preferred

About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.

Job Description： 1, Responsible for cultivating and managing the VIP or selected customer group assigned by the company to ensure that customers have an excellent overall after-sales experience. 2. Regularly provide analysis reports of after-sales service quality. As a result, they become their trusted advisor through regular contact, understand customer needs and pain points, predict demand trends and be their voice, and provide relevant information to internal teams to ensure correct deployment, solve their actual needs, etc. 3. Satisfy customers' needs with reason, put them first, put forward counter-proposals, and manage their expectations when necessary to ensure that problems can be handled appropriately in one stop. 4. Become the customer upgrade coordinator in significant accidents, promote internal and external resources to prioritize solving customer problems, and provide fault reports and optimization suggestions after the accident is resolved. 5, Work closely with the internal team to participate in customer seminars, demonstrations, training, industry events, and other working meetings as needed to enhance customer stickiness and overall service perception. Qualifications： 1, Have more than two years of good customer service record, not limited to IT customer management or related work experience in telecommunications, good communication skills in English and Mandarin. 2, Excellent communication, coordination, and presentation skills to keep clients engaged in online or offline environments. Prioritize job competencies and time management skills. 3. under challenging situations/pressures, it can effectively deal with sorting out the priorities and solve problems by coordinating internal and external resources. 4, In a limited time and complex environment, flexibly use appropriate skills to lead, manage, and complete projects on time. 5. Have prior network-related knowledge, not limited to data or transmission majors. 6, Preference will be given to CCNA/ITIL/cloud-related/project management or similar based certification holders.

RESPONSIBILITIES: • Deliver timely, accurate, and respectfully follow up to customer questions and issues • Build deep knowledge of 2K products • Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles • Take ownership of Customer Service incidents and work to resolve them successfully • Interact effectively with customers and internal developers • Escalate issues as needed • Assist in generating training materials and customer-facing documentation • Become the subject matter expert for Tier 1 and Tier 2 Support • Work closely with other customer service associates KNOWLEDGE AND SKILLS: • Technically proficient with PC's and various gaming consoles • Computer literacy, specifically MS Office Suite and G Suite • Ability to quickly learn customer service based tools and techniques REQUIRED QUALIFICATIONS: • High School diploma or equivalent • Minimum age of 18 years and above • Proficient in Windows and MS Office • Strong verbal and written communication skills • Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level) • Working knowledge of current video game platforms and related hardware • Excellent attention to detail • Ability to establish and maintain effective working relationships with 2K teams and our customers • Reliable and can be counted on to work all scheduled shifts • Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays PREFERRED QUALIFICATIONS: ● Previous customer support experience in an online environment ● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools ● 1+ years of Customer service experience

岗位职责 1. 负责车载座舱系统的多媒体/蓝牙/导航/语音/车控/网联/CPAA/Camera等软件的开发。 2. 根据需求完成软件的系统分析及设计，完成设计文档。 3. 根据设计文档完成代码的实现，调试，测试。 岗位要求 1 三年以上工作经验，熟练掌握嵌入式Linux软件开发技能，包括开发、编译、调试等流程； 2 熟悉嵌入式Linux或Android操作系统框架； 3 对多线程开发有较深理解，熟练掌握进程间通信方式，socket，dbus，shareMemory，ZMQ等； 4 熟练使用C++进行面向对象的嵌入式编程，能够熟练应用常用设计模式； 5 至少能够使用一种脚本语言如 shell, python等； 6 熟悉嵌入式软件开发流程，有良好的编程风格，能够独立完成从需求分析，软件设计，代码编写调试； 7 有座舱软件相关开发经验者优先考虑； 8 良好的分析解决问题的能力，良好的团队协作精神

作为电商客服，您将负责处理客户的咨询、投诉以及售后服务，以提供优质的客户体验。我们期待您具备良好的打字速度和沟通能力，有相关工作经验者优先。 主要职责： 1. 通过电话、邮件或在线聊天工具解答客户的疑问，提供产品信息及购买建议，处理客户投诉，提供售后支持。 2. 收集客户反馈，及时回应客户需求，与其他部门协作，共同提升客户满意度。 3. 快速、准确地录入客户信息、订单信息和其他相关数据。 4. 参与客户服务流程的优化和改进，提高客户服务质量和效率。 职位要求： 1. 至少1年电商客服工作经验，熟悉电商行业及客户服务流程。 2. 熟练操作计算机，打字速度快，具备良好的文字表达能力。 3. 具备良好的沟通技巧和问题解决能力，能够承受工作压力，适应轮班制。 4. 具有团队合作精神，愿意学习和不断提升自己。 我们提供： 1. 竞争力的薪资待遇和完善的福利制度。 2. 广阔的职业发展空间和培训机会。 3. 舒适的工作环境和人性化的管理。 欢迎有志之士加入我们的团队，共同创造美好的电商未来！

Key Responsibilities • Identify Chinese music service priorities and roadmaps • Work with China based music service providers (MSP) defining how their service would be integrated into music platform. • Technical assessments of API’s that the MSP’s have to see if they can meet the integration objectives • Work with Masimo global product management, UX, and Specifications teams to capture requirements • Work with software team to assist in the integration project • Project coordination Required Skill • Music streaming domain knowledge (ie audio and streaming services etc) • Technical knowledge to review a SW/REST API and understand (high level) integration aspects. • Very good Chinese (Mandarin) and English skill • Product Management and UX experience • ‘User centric’ – the role requires the ability to unearth, understand and anticipate user needs very well.

As an Identify and Access Management specialist, provide security administration functions support via call/email/instant chat channel to ensure all the defined functions are properly executed according to the standard and procedures. Handle security administration and implement controls to safeguard company resources. Support to implement the solution for the security requirement of compliance and audit. Ensure working procedures updated and continually improve the existing process. Job Responsibility: • Response to AIA internal users’ and external vendors’ contact via call, email and instant chat channel • Answer AIA internal users’ and external vendors’ query about GIS products/services • Provision GIS IAM requests following procedures and AIA security standards • Escalate and manage security incident and provide in scope solution intent to solve the incident at the first contact • Maintain team knowledge base as up to date • Log the contact properly in particular platform • Rotated 24*7 shift • Coordinate with internal/external parties to ensure the AIA security standards and procedures are properly implemented. • Provide compliance and audit checking support and self-assessment. • Strictly follow AIA standards and internal procedures/guidelines in daily operation. • Other related assignments as instructed. Job Requirement: • University degree or above in IT or related disciplines • Minimum 3 years IT working experience • Good communication of English both in oral and written • Good communication of Mandarin in oral • Hands on experience on one of OS or DB platform • IT security concept or certification like CISA/CISM/CISSP/ISO27000 • Teamwork spirit, Mature, Willing to take responsibility and challenge

岗位职责:1.参与大数据中心大数据相关（不限）的软件项目需求分析、架构设计、功能研发等；2.负责各主要模块的功能设计和编码实现。 任职资格:1.**本科以上学历，1-5年工作经验，校招不受限；2.熟悉java/jvm， 熟悉java应用开发软件栈；3.熟悉java web服务常见框架，有丰富的web service开发项目经验；4.熟悉linux，有良好的算法和数据结构基础；5.关注性能、有分布式系统或者高并发开发经验者优先；6.熟悉关系型数据库技术，有性能调优的加分；加分项：7.有分布式应用软件（hadoop/kafka/redis等）经验加分。

Professional Experience: 6+ years of professional frontend software development experience. Technical Foundations: Solid understanding of fundamental programming concepts. Strong grasp of core JavaScript concepts and common JavaScript programming paradigms. Deep understanding of web standards, usability principles, and accessibility guidelines. Technical Skills & Tools: Experience with unit testing and integration testing. Proficiency in React development using TypeScript. Hands-on experience with performance tuning for front-end applications. Expertise in HTML5, CSS3, and SASS/LESS, with a focus on responsive design. Experience with service development. Familiarity with Web Components and Micro Frontends is a plus. Experience building web applications that interface with enterprise backend systems via RESTful APIs and WebSockets. Good understanding of common web application security risks. Collaboration & Workflow: Experience working with Product Owners to plan and prioritize team work. Experience collaborating with UX/UI teams using Design Systems. Mindset & Values: Eagerness to experiment with new technologies and explore innovative problem-solving approaches. Passion for developing high-quality, readable, and well-tested code.

职位描述： - 负责公司核心系统的技术选型、架构设计与演进，确保系统具备高可用、高扩展性、技术前瞻性。 - 攻克系统关键技术难题（如性能瓶颈、分布式一致性、容灾设计等），保障系统稳定性与安全性。 - 参与核心代码开发，对开发团队进行技术指导与评审，提升团队整体架构与编码能力。 - 负责中间件技术的设计与研发，共同建设技术体系。 - 关注新技术发展方向并探索新技术的实际应用。 - 输出清晰的技术架构文档，赋能业务与团队，提升系统设计标准化水平。 职位要求： - 计算机、软件或相关专业，*****本科及以上学历。 - 至少5年以上系统架构/技术架构工作经验。 - 精通至少一种主流编程语言，如：Java及其主流生态（Spring/Spring Cloud/Dubbo等） - 熟悉Linux系统调优及网络编程。 - 深入理解微服务架构（服务治理、可观测性、DevOps），有云原生（K8s、Docker、Service Mesh）生产环境实践经验。 - 熟练掌握MySQL/MongoDB/Redis/Kafka/ES等中间件，具备性能优化与高可用设计能力。 - 具备产品化思维，能抽象复杂业务场景，输出清晰的技术方案与架构文档。 - 拥有SaaS、物联网、熟悉NFC及相关安全技术（如安全单元SE的应用）等领域架构经验者优先。 - 较强的组织管理、目标管理、目标拆解等领导能力。 - 英文听说读写流利（可作为工作语言）。

【岗位职责】 1. 负责应用移植及系统适配工作，解决栈迁移过程中的兼容性问题 2. 参与构建企业级应用运行环境，优化持续集成/持续交付（CI/CD）流程 3. 跟踪处理分布式系统中的网络通信、容器编排等技术难题 4. 设计和维护数据库高可用架构，保障数据服务稳定性 【任职要求】 一、核心技术栈 - 精通TypeScript/JavaScript、Python、Go等主流开发语言 - 具备独立完成项目环境搭建、构建部署及模块开发能力 - 熟悉Node.js/Pip/Go Module等生态工具链 二、网络能力 - 熟悉TCP/IP/HTTP等网络协议，能够通过报错码及异常现象快速定位网络层问题 - 熟练使用Wireshark、tcpdump等抓包分析工具排查通信故障 - 具备API网关、负载均衡等中间件的调试经验 三、数据库方向 - 熟练掌握MySQL/PostgreSQL关系型数据库及Redis/MongoDB等NoSQL方案 - 理解连接池配置优化策略，具备慢查询优化及集群故障处理经验 - 熟悉数据库版本管理工具（如Flyway/Liquibase） 四、容器化能力 - 具备容器化部署实战经验，熟悉多阶段构建等Dockerfile优化技巧 - 理解镜像分层机制，掌握增量更新等高效构建方法 - 熟悉容器运行时安全防护及资源限制配置 五、云原生技术 - 精通Kubernetes (K8s) Deployment/StatefulSet/DaemonSet等编排方式 - 深入理解Service Mesh架构，具备Istio/Linkerd等组件调试经验 - 掌握CRD开发及Operator模式，了解RBAC权限控制体系 【优先条件】 1. 具备开源项目贡献经验（需提供GitHub/GitLab等作品证明） 2. 掌握前端框架(React/Vue)或移动端开发技术者优先 3. 拥有云服务(AWS/Azure/GCP)架构设计经验 4. 持有K8s认证(CKA/CKAD)或云平台专业认证 5. 具备快速掌握新技术栈的学习能力和技术钻研精神 【工作模式】 - 需参与on-call轮值，处理紧急技术问题 此岗位要求候选人具备系统级问题解决能力，能够从代码层到基础设施层进行全链路分析优化。我们期待善于技术攻坚、追求工程卓越的实践者加入团队。

工作职责： 1、作为Travel service业务线（保险、esim等产品）技术leader； 2、带领团队，研究并实施高并发、高可用性系统、微服务架构和缓存系统； 3、负责团队内部的研发流程优化、培训、人员培养和技术共享； 4、负责并监督业务/技术项目管理； 5、与产品经理紧密合作，确保交付高质量的产品和工作流程，并积极推动解决方案以解决问题； 6、管理团队的执行和交付，包括故障排除、密切监控线上运行状态； 职位要求： 1、计算机科学或相关专业本科学历，8年及以上工作经验，其中2年团队管理经验。 2、精通Java语言，有相关大型互联网项目及服务器开发经验者优先。 3、编程能力强，熟悉算法、数据结构和分布式系统。 4、熟悉系统架构设计、存储、缓存、消息队列、API设计理念等。 5、具备Linux操作系统优化和SQL数据库优化经验者优先。 6、具备良好的团队合作精神，能够与产品和测试团队协作。 7、对技术充满热情，乐于挑战技术和业务逻辑难题。 8、能够与来自不同文化背景的人士共事。 9、秉持团队的核心价值观——协作精神、乐于接受反馈、勇于尝试、敢于失败、以客户为中心，始终追求客户的最佳利益。 10、具备英语读写能力。