Overall Purpose of Role: We are seeking a highly skilled QA Automation Engineer to join our dynamic automation team. You will be part of our existing QA automation team in Shenzhen but will work closely with our QA team in London office to ensure seamless collaboration and integration. The ideal candidate will have strong experience with automation frameworks, proficiency in BDD, and a thorough understanding of both backend and frontend processes, including API interfaces. You will liaise with BAs and developers to ensure smooth automated execution and quality delivery. Responsibilities: • Liaise with London QA Team to understand business requirements and technical specifications in order to understand the use case for automation • Liaise with London QA team to understand the Approach, Scenarios, detailed Cases and also the data requirements • Work collaboratively with automation teams in both China and London to maintain and extend our automation capabilities and regression packs across various systems and technologies. • Design, implement or refactor automated scripts for web, API, FIX messages, and database automation. • Write and maintain BDD feature files using Gherkin and implement step definitions. • Execute automated regression suites and report results. • Develop and maintain automation features and scripts using Python and Ruby languages. • Work with BDD tools such as Cucumber and Behave. • Manage and execute automated cases and scripts in Zephyr integrated with Jira. • Utilize Git for version control and Bamboo for CI/CD pipeline management. • Implement and manage CI/CD pipelines with a focus on automation using tools like Bamboo and OpenShift. • Perform FIX message execution as part of the integration and automation suite. • Investigate and troubleshoot issues in environments and resolve defects. • Participate in the defect management lifecycle, including defect reporting and tracking using Jira. • Provide regular updates on progress and/or issues relating to preparation and execution activities. • Ensure smooth integration of automation within the CI/CD pipeline and deployment processes. • Promote continuous process improvement, encourage community collaboration and share information within the QA team and wider organization. • Proactively learn new technical or product areas as required. • Share technical knowledge and experience with other team members. • Write and maintain automation documentation and prepare training materials for less experienced team members Required Knowledge and Level of Experience: • Proven experience with automation frameworks using Selenium (preferably Behave and PyTest). • Strong knowledge of either Python, Java, Ruby, or C# for automation scripting. • Hands-on experience with BDD tools such as Cucumber, SpecFlow, or Behave. • Solid understanding of BDD practices, including writing feature files and step definitions. • Extensive knowledge of Selenium, complex web interfaces, SOAP & REST API interfaces, FIX message interfaces, and database interrogation using SQL. • Familiarity with message broker technologies like Kafka. • Strong experience in parsing XML, JSON, CSV type of files while automating. • Experience writing scripts based on business requirements and executing them. • Proven ability to execute automation scripts for regression phases. • Hands-on experience with CI/CD tools such as Bamboo, Jenkins or Maven for automation and deployment. • Hands-on experience with Git for version control. • Proficiency with Jira, Zephyr, and other repository tools. • Knowledge of the defect lifecycle and experience in defect management. • Previous experience in Scripting languages such as PowerShell, Unix Shell or VBScript are added advantages.

You will, in conjunction with the main engineering team, help create a best in class functional and performance testing infrastructure. You will work closely with our low latency developers, coding the framework to meet the needs on the project going forward. Responsibilities: • Create a best in class functional and non-functional test harness for our key matching engine technology • Process and categorize the output data so it can be easily interrogated on a daily basis by the business and technology • Incorporate packet capture technologies to accurately measure latency of the system in prod-like environments • Work closely with the main engineering team to make sure the testing framework can extend and adapt to the teams needs • Be able to code proficiently in one of Java or C++ and Python • Have a good understanding of the Linux network stack and be interested in learning more about low latency systems Requirements: • Degree in Computer Science, IT or related disciplines. • Minimum 8 years’ experience in software development in large scale systems with multi-components • No less than 8 years of programming in Python, Java or C++. • Understanding of microservice architecture. Good analytic mind, self-motivated and able to work independently. • Fluent spoken and listening English. • Proficiency in SDLC methodology and documentation. • High level understanding of agile software delivery principles is desirable • Knowledge of Messaging platforms, Linux network stack, packet capture/pcaps • Proficiency in Java or C++ (especially testing frameworks in C++ or Java, ex GoogleTest, Boost Test, Junit, Fuzz Testing) • Good analytical, presentation and communication skills, both written and verbal • Exposure to CI/CD tools and experience of contributing to automation strategy • Ability to provide clear, insightful analysis and commentary, proficient with using presentation tools such as PowerPoint, Confluence and Miro • Collaboration with individuals and teams across the organisation at all levels • Ability to work under pressure with changing priorities, with a view to resolving issues innovatively, and meeting key stakeholders expectations • A dynamic and self-motivated attitude • Accountable and proactive • Able to provide leadership and motivate team demonstrating strong interpersonal skills • Must display strong analytical skills and attention for detail

DragonPass is a global B2B2C Airport services provider developing fintech travel solutions for companies such as Barclays, Visa, MasterCard, RBS, Revolut and many similar companies all around the world. Services range including Transport Security Fast Track, Airport lounges and Airport restaurants. Our main aim is to simplify technical complexity. We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. All of this must be done with beautiful UI and UX. DragonPass has headquarters in Guangzhou, with the international headquarters outside of China being in Hale, Cheshire. There are additional offices in London, Sao Paulo, Johannesburg, Singapore, Shenzhen, Beijing and Shanghai. The business is growing very quickly and looking to recruit individuals with a passion for travel, networking and self-development. What will you be doing? The 24/7 technical support engineer will be acting as a bridge between development team and clients/account management team. Bilingual is mandatory to communicate with the development team and clients/account management team. The 24/7 technical engineer shall handle the call/email from clients for any incidents or 7system outage. The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. Check error log from the monitoring system and, identify the root cause of the issue. Create and manage the incident ticket in JIRA. Identify the areas/parts of the system/service causing the issue, and the corresponding impacts to the customer. Create the standard operation support documents in English. Implement the urgent fix based on the standard operation support documents with the support from the DevOps at infrastructure level. Filter the non-critical issues that can be fixed in next day. Preferred skills One or more years of experience in 24/7 Technical support Excellent hands-on support experience in AWS/ Azure Knowledge of programming languages such as Java Strong experience in Linux and Terraform Proficiency in writing automated scripting language in Python Experience in monitoring tools – Grafana, or any other monitoring tools Understanding of full-stack web/mobile, including protocols and web server optimization standards Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Proficient in English and Mandarin language skills

Job Responsibilities • Build and maintain cloud-based Big Data and Analytics Platforms, including Enterprise Data Lake, Data Governance and Management Platforms, Self-service BI and Augmented Analytics Platform, etc. • Proactively manage production services and data pipelines to ensure service availability and overall system healthiness • Responsible for building and maintaining CI/CD tools, solutions and micro services to ensure that all meet our customer service standards and reduce errors. • Responsible for Release management and deploy applications in Production environment following with enterprise standard. • As requested, need to work on weekend or non-business hours for Production release or urgent change. • Responsible for Release procedure and quality control, including but not limited to book preparation, stakeholder and business communication etc. • Incident troubleshooting based on ITIL structure and incident management lifecycle. • Test system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed. • Manage code deployments, fixes, updates and related processes. Job Qualifications: • Degree in Computer Science, Information System or IT related disciplines. • Experience in design and implementation experience in different Cloud Service Providers such as AWS, Microsoft Azure, Huawei etc. • Experience in providing application SME knowledge to support cloud-based system. i.e. Provisioning, Automation, Monitoring, Security, Resilience, Backup and Recovery, etc. • Understand cloud native application infrastructure, e.g. Server less, Kubernetes (K8S), etc. • Experience on DevOps and SRE tools, such as Terraform, Ansible, Git, Jenkins, etc. • Experience on Cloud and on-premise single sign-on and authentication e.g. LDAP, Azure Active Directory and ADFS. • Hands-on scripting experience in Java and Python. • Experience in mission critical, high availability, high performance and large-scale systems infrastructure. • Strong analytical, problem solving, interpersonal and presentation skills. • Good command of written and spoken English and Chinese.

Apifox is a widely popular API development collaboration tool, and we strive to provide engineers with an ultimate development experience. As of 2022, the total market value of the API R&D ecosystem has exceeded 10 billion USD. The management team of Apifox is composed of senior engineers from Tencent. You will work with a group of energetic, straightforward, and outstanding engineers to promote the "API-ization" globally and domestically. Standard configuration for programmers: Macbook Pro (32GB memory version) + 4K monitor + Cursor Pro paid version account Before applying, we hope you understand us: 1. We are a Geek team, only recruiting excellent technical talents (those with strong capabilities or those who are currently average but love learning and can grow quickly); 2. We focus on the technical atmosphere of the team, emphasizing the learning and growth of technical personnel, with weekly technical learning and sharing sessions, Code Reviews; 3. We focus on code quality, and substandard code is unacceptable; 4. If you are not someone who loves learning and tinkering, please do not apply, as you will not be able to integrate into the team even if you join; 5. We believe that excellent people only want to work with excellent people; 6. We have flat management, without the intrigue of the workplace, without rules and regulations, we believe that excellent technical people do not need to be managed; 7. Come here, let the excellent you, only work with excellent people. Responsibilities include: 1. Participate in the development of the Apifox (Apifox.cn) project/international version (focused on the development of engineering efficiency SaaS platforms, API documentation, debugging, Mock, testing integrated collaboration platforms, purely technical projects, similar to Postman/JMeter/coding.net and other R&D efficiency tool chain development, without product managers who don't understand technology giving you requirements); 2. Responsible for the front-end development work of core business functions; 3. Cooperate with product managers and designers to improve user experience and meet performance requirements through various front-end technical means; 4. Responsible for the development and maintenance of front-end pages, and optimize product performance according to requirements; 5. Research cutting-edge front-end technologies and participate in maintaining front-end frameworks and standards; 6. Technology stack: Front-end TypeScript+React/vue/angular+Ant Design+Electron, back-end TypeScript+Node.js. We are looking for someone like you: 1. Bachelor's degree or above, with more than 5 years of web front-end development experience; 2. Proficient in using various web front-end technologies, including HTML5/CSS/Javascript/TypeScript, etc.; 3. Familiar with one or more commonly used front-end frameworks, such as (React, Vue, Angular, etc.); 4. Familiar with the use of modularization, engineering tools such as webpack; 5. Have a sense of code standards, configuration management standards, and documentation writing standards in the development process; 6. Priority will be given to those with development experience in React, TypeScript, Electron, Node.js. We hope you are: 1. Identify with our philosophy: pursuing efficiency, promoting automation, and a culture of continuous improvement; 2. Have a code obsession and engineering mindset: we expect you to be a value-creating engineer, not a labor-selling programmer; 3. Have a Geek style: identify with the UNIX design philosophy, proficient in using various Geek tools; 4. Be good at collaboration and communication: have a foundation in team communication, collaboration, project progress, and time management; 5. Be a lifelong learner: keep learning, love sharing, have a broad technical vision, and be sensitive to new technologies in the industry.

职位概述： 我们正在寻找一位经验丰富、充满激情的高级机器学习工程师/数据科学家加入我们的团队。您将负责设计、开发和部署尖端的机器学习模型和算法，以解决复杂的业务问题，特别是在电商和/或市场平台领域。您将与产品、工程和业务团队紧密合作，利用数据驱动的方法来提升用户体验、优化运营效率、驱动业务增长，并为公司创造显著价值。 主要职责： 1. 问题定义与方案设计：** 深入理解业务需求，将业务问题转化为可量化的机器学习问题，并设计创新的解决方案。 2. 模型研发与优化：** 设计、开发、训练和评估尖端的机器学习模型（如推荐系统、自然语言处理、计算机视觉、预测模型、用户行为分析等）。 3. 数据处理与特征工程：** 熟练处理大规模、多源异构数据，进行数据清洗、转换、特征提取与工程，为模型提供高质量输入。 4. 模型部署与监控：** 将训练好的模型成功部署到生产环境，并建立有效的监控、评估和迭代机制，确保模型效果持续稳定。 5. 业务洞察与价值驱动：** 分析模型结果，提炼有价值的业务洞察，与业务方沟通协作，推动数据驱动决策，量化模型对业务指标的提升。 6. 技术探索与分享：** 跟踪机器学习领域最新技术发展，探索前沿算法在业务中的应用潜力，并在团队内部分享知识和经验。 7. 跨团队协作：** 与数据工程师、软件工程师、产品经理和业务分析师等紧密合作，确保项目顺利推进和落地。 **任职要求： 1. 教育背景：** 计算机科学、统计学、数学、人工智能或相关领域的硕士或博士学位（或具备同等水平的3年以上行业经验）。 2. 工作经验：** 拥有3年以上机器学习或数据科学相关行业的实际工作经验。 3. 优先经验：** 具备电商（如推荐、搜索、风控、用户增长、供应链优化等）和/或市场平台（如广告投放、营销自动化、用户画像、效果评估等）领域的工作经验者优先。 4. 技术能力： 精通Python编程，熟悉常用的机器学习库（如Scikit-learn, TensorFlow, PyTorch, Keras等）。 熟悉至少一种深度学习框架，并有实际项目应用经验。 具备扎实的机器学习理论基础，包括但不限于监督学习、无监督学习、强化学习、自然语言处理、图神经网络等。 熟悉数据处理工具和数据库（如SQL, Pandas, Spark等），能够处理和分析大规模数据。 具备模型部署经验，了解MLOps的基本概念和实践（如使用Docker, Kubernetes, Airflow, MLflow等）。 5. 软技能： * 优秀的分析问题和解决问题的能力，逻辑思维清晰。 * 强大的数据敏感度和业务洞察力。 * 优秀的沟通能力和团队协作精神。 * 具备良好的文档编写能力和项目管理能力。 加分项： * 有大规模分布式机器学习系统设计和实践经验。 * 有成功的模型部署案例，并能量化其对业务带来的价值。 * 在**会议或期刊（如NeurIPS, ICML, ICLR, KDD, WWW等）发表过相关论文。 * 熟悉云平台（如AWS, Azure, GCP）上的机器学习服务。 * 熟悉A/B测试设计和分析。 我们提供： * 具有竞争力的薪酬福利包。 * 参与解决复杂、有挑战性问题的机会。 * 与**人才共事，在快速发展的环境中成长。 * 开放、创新、协作的工作氛围。

Responsibilities -Own & deliver cross-team analytics epics end-to-end (often multi-quarter):scoping, design, implementation, rollout, and adoption, with minimal oversight -Set technical direction for our analytics/BI layer(Looker+dbt+Trino/Spark) and data products; lead design reviews and establish guardrails (cost, reliability, privacy, inclusion) -Model and govern data:design stable contracts(schemas/SLAs), manage lineage, and evolve domain models that unlock self-service and performance at scale -Optimize performance & cost across engines (Trino, Spark/Databricks):plan-level analysis, join/partitioning strategies, aggregation layers, caching/materialization; set SLOs with monitoring/alerting -Raise the bar on engineering quality:testing, CI/CD, documentation, privacy/security, on-call hygiene; lead incident reviews and drive permanent fixes -Mentor & multiply:coach engineers/analysts, delegate effectively, and contribute to recruiting while holding the bar Qualifications -Education: Bachelor's degree or higher in Computer Science or a related technical field, or equivalent practical experience. -Experience: 8–12+ years in data/analytics engineering or adjacent DE/BI roles, including 5+ years owning production semantic models & transformations and 3+ years leading cross-team initiatives end-to-end -SQL & performance:Expert SQL with the ability to read/act on query plans (distributed + warehouse). Proven wins on TB-scale data (e.g., ≥2× latency reduction or ≥30% cost savings) via partitioning, file formats, pruning, aggregations, and caching/materialization -dbt at scale:Operated mid-to-large dbt projects (≈100+ models), using incremental models, tests, exposures, macros/packages, CI/CD, and data contracts; strong documentation and naming standards -Looker semantic layer:Owned LookML modeling across multiple domains; shipped governed explores/measures for 100+ users, with version control, code review, release process, and change management that enable self-service analytics - Engines & storage:Hands-on with Trino/Presto and/or Spark/Databricks (distributed plans, join strategies, partitioning, autoscaling); comfortable with Parquet/Iceberg table layouts and query-aware modeling -Reliability & governance:You set SLOs for BI/analytics surfaces, establish monitoring/alerting, manage lineage & SLAs, and run post-incidents to land permanent fixes -Leadership:Self-directed;sets technical direction for a domain, drives multi-quarter epics, mentors multiple engineers/analysts, leads design reviews, and raises the hiring/promo bar -Software fundamentals:Proficient Python and data tooling; strong testing, CI/CD, code review hygiene; privacy/security awareness -AI/LLM enablement:Experience designing or integrating AI-assisted analytics (e.g., chat-to-SQL over a semantic layer, RAG on dbt/Looker docs) with guardrails for access control/PII and an evaluation plan; can quantify adoption or ticket reduction Nice to Have -Ad-tech domain expertise(RTB auction dynamics, mediation, attribution, and LTV) -Production ops for analytics infra:GitOps (Argo CD), IaC (Terraform), Kubernetes-based data services; incident playbooks for data/BI -Streaming & CDC: Kafka/Kinesis with Flink or Spark Structured Streaming to power near-real-time analytics -JVM stack:Scala/Java for Spark jobs/UDFs or high-throughput data services -Feature/ML data interfaces: feature marts or stores (e.g., Feast), batch/online syncing, model telemetry hooks Privacy & governance at scale: row/column-level security, tokenization, policy-as-code; familiarity with GDPR/CCPA impacts -Data observability&lineage tooling:Datadog, Prometheus/Grafana, OpenLineage/DataHub/Amundsen; automated freshness/volume/uniqueness checks -Experimentation:Experience building the foundations for A/B testing-event definitions, consistent metrics, and safeguards for valid results

Focus Areas Manage EUC corporate hardware activities for APAC users, including coordination of hardware purchase, returns, shipments, replacements, asset management, etc. Provide Major Incident Management Support for the APAC time zone. Customer support /service enhancements Act as the first point of contact for other customers seeking technical assistance, primarily via logging a ticket in Jira SD. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress. Direct unresolved issues to the next level of support personnel or to the right resolution groups. Provide accurate information on IT products or services utilizing the documentation and processes in place. Record your activities in Jira SD in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.) Proactively follow up on open cases in your queue escalating timely to management for guidance if required. Identify, suggest and engage actively in possible improvements to procedures. Support actively ongoing documentation efforts, building knowledge base articles Assisting other teams as needed (Network/Engineering/etc.). Preferred skills and experience 1. Proven work experience as IT Helpdesk / IT Support Engineer 2. Strong Asset management skills 3. Solid O365 / Google Workspace technical support experience and ability to diagnose and resolve less complex technical issues 4. Windows & MacOS technical support experience 5. Experience resolving AV/ conference room issues 6. Networking foundations are a big plus (cabling, Wi-Fi, firewall). 7. Experience providing support to C-level executives - understanding the importance, impact & sensitivity in a corporate environment 8. Knowledge of the ITIL reference model 9. Proficiency / Fluency in English and Mandarin, both written and spoken Personal attributes 1. Team player, caring for the team’s success 2. Work approach - willing to learn and proactively explore new things on a daily basis 3. Good problem-solving, priority-setting, and collaboration skills

Company Overview ●Tokyo-based speech/music software developer Dreamtonics is rapidly expanding its R&D team to refine and expand its inventory of industry-leading professional voice and vocal creation softwares and plugins. ●Work Location: Dreamtonics products serve an international audience and Dreamtonics is building a multilingual team of engineers. We are open to hiring globally and our primary working language is English. Relocation to Tokyo is preferred but remote working can be negotiated. Overall Requirements ●Strong problem solving skills, and ability to solve problems on one’s own. ●Good writing skills. ●Experience working with teams. ●Some music production/musical instrument experience would be preferred. ●English proficiency (enough to handle video calls) is strongly preferred. Although, we do have members who can keep up with the rest of the team using translators. It depends on the candidate’s communication skills. Required Qualifications *3+ years of hands-on experience in C++ desktop application development. *Familiarity with audio frameworks (e.g., JUCE) and interfaces (e.g., VST3). *Proven experience with multi-threaded programming. *Strong English communication skills, with the ability to actively participate in and contribute to technical meetings. *Aged 35 or younger. Preferred Qualifications *Proficiency in Python and JavaScript. *Experience developing cross-platform applications for both macOS and Windows. *Background in audio engineering, music production, or instrumental performance. *Familiarity with audio processing workflows or music technology ecosystems.

Company Overview ●Tokyo-based speech/music software developer Dreamtonics is rapidly expanding its R&D team to refine and expand its inventory of industry-leading professional voice and vocal creation softwares and plugins. ●Work Location: Dreamtonics products serve an international audience and Dreamtonics is building a multilingual team of engineers. We are open to hiring globally and our primary working language is English. Relocation to Tokyo is preferred but remote working can be negotiated. Job Details Overall Requirements - applicable to all positions ●Strong problem solving skills, and ability to solve problems on one’s own. ●Good writing skills. ●Experience working with teams. ●Some music production/musical instrument experience would be preferred. ●English proficiency (enough to handle video calls) is strongly preferred. Although, we do have members who can keep up with the rest of the team using translators. It depends on the candidate’s communication skills. Required Qualifications *5+ years of web programming experience. *Proficiency in: Vue.js, Django, jQuery, PostgreSQL. *Experience in frontend implementation based on designs using tools like Figma. *Excellent English communication skills; ability to participate in technical meetings in English. *Aged 35 or younger. Preferred Qualifications *Experience in e-commerce platform development and payment system integration. *Experience in integrating website traffic analysis tools, conducting A/B tests and user behavior *path analysis, and optimizing websites accordingly. *Relevant network operations experience: experience with load balancing and CDN (Content *Delivery Network) configuration.

岗位职责： 参与公司SaaS平台核心产品（如 Identity Risk、Transaction Risk）的需求分析、设计与开发； 负责微服务架构下的业务模块开发与接口设计； 参与现有系统的技术架构优化与项目重构工作，提升系统性能与可维护性； 与产品、测试、运营等团队紧密协作，推动项目高质量落地； 编写规范的开发文档与接口文档，保障系统可持续交付； 持续关注并引入业界优秀技术，提升团队整体研发效率与质量。 任职要求： 计算机相关专业本科及以上学历，3-5年Java后端开发经验； 熟练掌握Java基础及常用框架（如 Spring Boot、MyBatis、Spring Cloud 等）； 熟悉微服务架构设计理念，具备良好的系统设计与重构能力； 熟练掌握常用中间件（如 Redis、Kafka、RabbitMQ 等）和数据库（MySQL、Mongo等）； 具备良好的代码规范意识与文档编写能力； 有SaaS平台研发经验，OCR识别服务或活体检测（Liveness）产品开发经验，理解风控业务场景优先； 有责任心、良好的沟通能力及团队协作精神； 加分项： 有DevOps、CI/CD落地经验； 有多语言处理、数据风控相关项目背景； 有On-Prem部署、API网关开发经验。

工作职责： 1. 设计，开发，测试，部署，维护和改进软件。 2. 管理和兼顾多个项目并行开发的优先级，高效交付高质量软件成果。 Job responsibilities: 1. Design, develop, test, deploy, maintain and improve software. 2. Manage and take into account the priority of parallel development of multiple projects, and efficiently deliver high-quality software results. 任职资格： 1. 计算机科学、计算机工程或相关技术领域的学士及以上学位，硕士及以上学 位更佳。 2.应届或者1-3年软件开发工作经验，具有以下一项或多项的经验：Web 应用程序 开发，移动应用程序开发，分布式系统开发，云开发技术，数据库，网络设 计，开发大型软件系统和/或安全加密软件，人工智能与机器学习，了解 Mysql、Redis、消息队列等基本组件。 3. 具有一种或多种通用编程语言的经验，包括但不限于 Java，C / C ++， JavaScript / Typescript，Python。愿意积极学习所需要的新编程语言。 4. 优先考虑在医疗、生命科学行业具有软件开发经验的人才。 Qualifications: 1. Bachelor's degree or above in computer science, computer engineering or related technical field, master's degree or education Bit better. 2. At least one year of software development experience, with one or more of the following experience: Web application Development, mobile application development, distributed system development, Cloud development technology, database, network design Gauge, development of large software systems and/or secure encryption software, artificial intelligence and machine learning, understanding Mysql, Redis, message queue and other basic components. 3. Experience in one or more general-purpose programming languages, including but not limited to Java, C/C ++, JavaScript/Typescript, Python. Be willing to actively learn new programming languages as needed. 4. Talents with software development experience in medical and life science industries are preferred.

Role The Support Engineer at Pipe17 is responsible for providing our customers with Level 1 (L1) and Level 2 (L2) support. As an integral part of the Pipe17 team, the Support Engineer will work directly with customers to resolve technical issues related to our solution, which connects sales channels, 3PLs, and ERP systems within the e-commerce sector. Support Engineers will use tools like Zendesk, Slack, and Datadog to provide timely and effective support, including troubleshooting API integrations and ensuring seamless operation of customer systems. Responsibilities ●Customer Support: Provide L1/L2 support to customers via Zendesk, Slack, and scheduled calls. ●Technical troubleshooting: Diagnose and troubleshoot issues with APIs integrations using tools like Datadog. Read and understand JSON data to identify and resolve issues. ●Collaboration: Work closely with Solution Architects and Developers to escalate and resolve complex issues. Ensure clear communication between non-technical customers and technical teams. ●Documentation: Maintain detailed and accurate records of customer interactions and technical issues—document troubleshooting steps and solutions for the internal Knowledge Base. Skills ●E-commerce Knowledge: Understanding of the e-commerce business and related sales channels, 3PLs, WMS, and ERPs. ●Proficiency with APIs: Ability to work with APIs for data integration. Troubleshooting. ●JSON data: ability to read and understand JSON data, ●JavaScript Knowledge: Basic/Intermediate skills for customization and identifying/solving issues with custom mappings. ●AI Tools Experience: Familiarity with AI tools is desirable. ●System Logs Interpretation: Ability to read and interpret system logs for issue diagnosis. ●Problem-solving skills: strong analytical and troubleshooting abilities. The capacity to think critically and provide solutions to technical challenges. ○Strong problem-solving abilities. ●Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical customers clearly and concisely. Strong interpersonal skills are required to create a positive customer relationship and teamwork. ●Experience: Previous experience in a technical support role, preferably within the e-commerce sector. ●Prioritization Ability: manage multiple tasks and priorities in a fast-paced environment. ●Positivity: Proactive attitude and a customer-first mindset.

1. Job Description We are seeking a part-time electronics engineer (individual or company) with a strong background in hardware and firmware development to support our Smart Sensor and Communication Gateway program. The ideal candidate will help us diagnose issues, evaluate existing designs, and optimize performance, particularly focusing on LoRaWAN communication protocols. 1. 职位描述 我们正在寻找一位兼职电子工程师（个人或咨询公司皆可），协助我们开发与优化智能传感器和通信网关项目。理想人选需具备硬件设计与固件开发经验，能够对现有设计进行故障诊断、性能评估与优化，重点是LoRaWAN通讯协议的集成与调试。 2. Key Responsibilities （1）Diagnose and debug hardware and firmware issues in smart sensors and communication gateways （2）Evaluate existing board design, circuitry, and firmware code （3）Propose and implement improvements in design, performance, and reliability （4）Integrate and optimize LoRaWAN communication protocols （5）Collaborate with our internal engineering and product teams (remote OK) 2. 主要职责 （1）诊断与调试智能传感器和通信网关中的硬件与固件问题 （2）评估现有电路板设计、电路结构及固件代码 （3）提出并实施优化设计、性能及稳定性的方案 （4）集成并优化LoRaWAN通信协议 （5）与我们内部的工程与产品团队合作（可远程办公） 3. Requirements （1）Degree in Electronics, Embedded Systems, or related field （2）Experience with sensor interface design, PCB layout, and embedded firmware (C/C++/STM32/ESP32 etc.) （3）Familiarity with LoRa/LoRaWAN stack and IoT communication protocols （4）Strong problem-solving and diagnostic skills （5）Ability to work independently with minimal supervision 3. 任职要求 （1）电子工程、嵌入式系统或相关专业学历 （2）具备传感器接口设计、电路板布局及嵌入式固件（C/C++/STM32/ESP32等）开发经验 （3）熟悉LoRa/LoRaWAN协议栈及物联网通信协议 （4）较强的问题分析与解决能力 （5）能够独立完成任务，具有自驱力 4. Working Conditions （1）Part-time / project-based, flexible hours （2）Remote work preferred, occasional onsite meetings (if in Shenzhen) （3）Start immediately 4. 工作安排 （1）兼职 / 项目制，工作时间灵活 （2）可远程工作，如在深圳可偶尔线下面谈 （3）可立即开始工作

1. Job Description We are seeking a part-time electronics engineer (individual or company) with a strong background in hardware and firmware development to support our Smart Sensor and Communication Gateway program. The ideal candidate will help us diagnose issues, evaluate existing designs, and optimize performance, particularly focusing on LoRaWAN communication protocols. 我们正在寻找一位兼职电子工程师（个人或咨询公司皆可），协助我们开发与优化智能传感器和通信网关项目。理想人选需具备硬件设计与固件开发经验，能够对现有设计进行故障诊断、性能评估与优化，重点是LoRaWAN通讯协议的集成与调试。 2. Key Responsibilities （1）Diagnose and debug hardware and firmware issues in smart sensors and communication gateways （2）Evaluate existing board design, circuitry, and firmware code （3）Propose and implement improvements in design, performance, and reliability （4）Integrate and optimize LoRaWAN communication protocols Collaborate with our internal engineering and product teams (remote OK) 2. 主要职责 （1）诊断与调试智能传感器和通信网关中的硬件与固件问题 （2）评估现有电路板设计、电路结构及固件代码 （3）提出并实施优化设计、性能及稳定性的方案 （4）集成并优化LoRaWAN通信协议 （5）与我们内部的工程与产品团队合作（可远程办公） 3. Requirements （1）Degree in Electronics, Embedded Systems, or related field （2）Experience with sensor interface design, PCB layout, and embedded firmware (C/C++/STM32/ESP32 etc.) （3）Familiarity with LoRa/LoRaWAN stack and IoT communication protocols （4）Strong problem-solving and diagnostic skills （5）Ability to work independently with minimal supervision 3. 任职要求 （1）电子工程、嵌入式系统或相关专业学历 （2）具备传感器接口设计、电路板布局及嵌入式固件（C/C++/STM32/ESP32等）开发经验 （3）熟悉LoRa/LoRaWAN协议栈及物联网通信协议 （4）较强的问题分析与解决能力 （5）能够独立完成任务，具有自驱力 4. Working Conditions Part-time / project-based, flexible hours. Remote work preferred, occasional onsite meetings (if in Shenzhen). Start immediately. 4. 工作安排 兼职 / 项目制，工作时间灵活； 可远程工作，如在深圳可偶尔线下面谈； 可立即开始工作。