Job Summary: We are seeking a proactive and customer-focused Hotline Services Associate to join our Depository & Participant Services team (based in Shenzhen office). This role is pivotal in delivering high-quality support to participants across the cash and derivatives markets. The successful candidate will be responsible for managing inbound enquiries phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently. Key Responsibilities include: • Provide prompt and professional phone and email support to participants in the cash and derivatives markets, ensuring accurate and courteous handling of all enquiries. • Address participant complaints and service dissatisfaction with empathy and efficiency, ensuring timely resolution and maintaining high service standards. • Liaise with internal departments to resolve daily operational issues. Refer suggestions and complaints to relevant teams for follow-up actions and ensure feedback loops are maintained. • Handle requests related to security voice file maintenance and broadcast messaging. Ensure the accuracy of source information and monitor timely updates to records. • Proactively identify opportunities to enhance service delivery and operational efficiency. Lead or support initiatives to implement process improvements. • Facilitate internal and external training sessions on services, operational procedures, or new product offerings to ensure stakeholder understanding and readiness. • Undertake additional tasks and projects assigned by the supervisor, contributing to team goals and organizational priorities. Job Requirements: • University degree in Finance, Business Administration, Economics or related disciplines • Knowledge of clearing / settlement / nominees / custodial operations in Securities markets • At least 3 years’ relevant experience in securities firms or well-established financial institutions • AVP is minimum 8 years of relevant experience in financial services, with at least 3 years in a supervisory or managerial capacity. • Proactive, flexible, innovative, ability to multi-task and work under pressure • Good Team player with excellent communication, interpersonal and analytical skills • Curiosity to look beyond face value, seeks to understand the rationale behind issues and translate insights into actionable recommendations • Conversant PC skills including MS Word / Excel / PowerPoint / Access / SharePoint • Proficiency in Macros and VBA is an advantage • Good command of written and spoken English, Mandarin and Cantonese

Job Description : - Establish and monitor company user operation metrics, ensuring an efficient operation system. - Plan and implement the operation of the company's Customer Data Platform (CDP). - Lead the central team and collaborate with ***** teams to plan, execute, and implement user journeys. - Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems. Requirements : - Familiarity with the construction, maintenance, and use of at least one CDP platform. - Proficiency in the use and operation of at least one Marketing Automation (MA) tool. - Knowledge of user lifecycle management and membership system construction. - Excellent bilingual communication skills, with fluency in English. Industry Experience : - Background in the e-commerce industry, preferably with experience in platform products, membership products, and user operations. - Ability to work in a multilingual environment. Position Experience : - Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role. - Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies. -Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals. - Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights. Special Notes : - The role requires strong communication and collaboration skills, capable of working efficiently within cross-departmental and cross-regional teams. -Strong data analysis capabilities and insights are needed to drive optimization and improvement of operational strategies through data.

What you'll do : Acquisition (60%) 1. Sales Planning and Execution: Create and deliver compelling sales pitches to prospective merchants, to establish new destinations and/or verticals for Klook. Negotiate with new merchants to ensure they will be successful upon joining the platform (onboarding standards, supply strength metrics, etc) to help surpass goals. 2. Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes. 3. Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., tech, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business. 4. Destination/Vertical Ownership: Effectively manage a designated destination and/or vertical by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination/vertical. Account Management (40%) 1. Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention. Leverage Klook's advantages to build out competitive supply products. Negotiate with merchants to drive growth (promotions, marketing exposure, supply strength, partner programs, etc) and achieve business objectives. 2. Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.

岗位职责: Job Title: Head (Data Intelligence Department) Department: Data Intelligence Department, HKUST(GZ) As a higher education institution committed to innovation and data-driven decision-making, HKUST(GZ) is establishing a new Data Intelligence Department aimed at harnessing the power of data to enhance operational efficiency and strategic growth across all levels of the organization. We are seeking a visionary leader to head this critical initiative. The ideal candidate will possess a blend of strategic vision, technical expertise, and leadership skills to build and nurture a high-performing team dedicated to data governance, data analytics and business intelligence. Duties 1. Drive cooperation among various departments to develop and implement a university-wide data governance strategy that aligns with the University's mission and strategic goals. 2. Establish the framework of data governance and develop long-term plans for the development of AI/HPC Data Center and Smart Campus, and promote the utilization of computing technologies and improvement of energy efficiency to achieve the vision of a "Sustainable Smart Campus". 3. Develop and promote the implementation of campus data governance policies, including the standards of the allocation and usage of computing resources and smart campus services, policies for the entire data lifecycle management as well as category-based and class-based data security and protection. 4. Lead the innovation in the management and services of the AI/HPC Data Center to meet the computational demands of research/teaching and future development of the society and enhance the university’s scientific research capabilities by improvement of operational efficiency and service capabilities. 5. Oversee the operation and intelligent upgrades of Smart Campus systems including multimedia and research/teaching facilities, office and life services, security access, and smart buildings, ensuring efficient operation and interaction of the systems, and upgrading the design of intelligent campus services. 6. Supervise the compliance of data to ensure it meets both domestic and international data protection laws and standards，ethical norms, and the university’s data confidentiality requirements. 7. Guide the data teams from various University's departments to establish and optimize data processing workflows, foster a culture of data-driven decision-making, promote data accumulation and then to form data assets and driving continuous institutional improvement through the strategic use of data across the University. 任职要求: A qualified candidate should: 1. Hold a bachelor's degree or above in Data Science, Computer Science, or a related field. 2. Have at least 10 years of relevant work experience, including data management and team leadership in large organizations. 3. Possess excellent communication and teamwork skills, able to collaborate across departments to promote the implementation of data policies. 4. Be familiar with domestic and international data security and compliance policies and related regulations, such as China's Data Security Law, China's Cybersecurity Law, etc., with experience in handling data compliance in multiple jurisdictions. 5. Have strong strategic planning, organizational management, innovation management, and change implementation capabilities. This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience.

关于岗位: ·创业公司高级技术人才，取决于候选人背景和诉求，坑位可以是:合伙人|研发leader|首席架构师| Staff Engineer 对候选人期望 ● 和团队一起,突破目前的几个重点技术课题,主要围绕着高并发低延迟的流数据处理这个方向 •对外,利用开源社区的力量,帮助我们成为知名产品 ·对内，能够帮助/影响团队的技术成长 ● 你会参与产品/技术的重大决策，需要有良好的沟通界面，特别是在有意见分歧时候 ·认同创业价值观，认可期权的价值 ·需要亲自带队写码 候选人画像(参考) ● 数据库研发或者流数据处理技术(如Kafka/Flink类似)的经验 ● 对系统性能有较深入理解，有丰富的性能优化经验 ·热爱开源软件和开源社区，有热情打造一个优秀的数据软件 ·有可验证的成绩 关于公司: ·坐标深圳，2019年底成立，35人团队， ·核心团队: 。创始人TJ来自MongoDB ·联创1来自百度云基础平台 。联创2是美国人，F50技术高管，哈佛大学毕业 •融资轮次:PreA •我们在做的事情: 技术栈类似于 Debezium+Kafka或者 Flink CDC+ Flink的组合,但是我们比较专注在为企业应用提供一个统一的实时数据服务层，所以在技术实现上有区分性。我们的基于CDC的数据复制和多流合并能力,能为我们的客户提供一个更准确一致和简单易用的实时数据体验。我们希望取代的产品包括Confluent或 Mulesoft,Tibco这样类型的数据软件。 •主要竞品: Confluent, mulesoft, Tibco等 ·主要场景: Operational Data Hub(实时数据分发) Query Acceleration(通过增量物化视图的查询加速) Active Master Data Management(实时主数据管理/服务) Real Time Data Integration(实时数据集成) ·参考客户: 中国联通，中芯国际，一汽，外高桥造船，周生生，葡京酒店，香港医管局，富邦银行，加拿大皇家银行等 ·主要市场方向: 海外为主，国内为辅

岗位职责： 1、统筹京东 POP 旗舰店及自营旗舰店的整体运营策略，制定并执行年度 GMV 目标及拆解计划； 2、负责平台资源投放管理（POP 推广工具 + 自营流量活动），持续优化全店 ROI 和利润率； 3、主导大型促销活动策划（如 618、双11、年货节），协调采销、供应链、设计等多部门协作，确保页面、库存、促销机制高效落地； 4、深度分析保健品行业趋势，结合用户需求调整商品结构与定价策略，提升转化与复购； 5、对接京东官方资源（POP 行业小二、自营采销），争取平台活动位、流量扶持及政策倾斜，最大化品牌曝光与增长机会。 岗位要求： 1、5 年以上京东平台运营经验，3 年以上团队管理经验；有滋补保健类目头部商家背景者优先； 2、精通京东 POP 与自营双模式运营逻辑，熟悉平台流量分发机制及采销合作流程； 3、具备成功打造爆款产品、提升用户复购率的实际案例； 4、熟悉保健品行业特性（如季节性消费、用户健康痛点），擅长内容营销与私域流量建设； 5、抗压能力强，具备良好的商业谈判能力与跨部门协同经验，能够带领团队达成业绩目标。 Key Responsibilities： - Oversee the overall operation strategy for both JD.com's POP flagship store and self-operated flagship store; develop and execute annual GMV targets and detailed implementation plans. - Manage platform resource allocation (POP promotional tools + self-operated traffic activities), continuously optimizing store-wide ROI and profit margins. - Lead the planning of major promotional campaigns (e.g., 618 Shopping Festival, Double 11, New Year’s Festival), coordinate cross-departmental collaboration with procurement, supply chain, and design teams to ensure efficient execution of landing pages, inventory management, and promotional mechanisms. - Conduct in-depth analysis of health product industry trends, adjust product assortment and pricing strategies based on user demand to improve conversion rates and repurchase rates. - Coordinate with official JD resources (POP industry managers, self-operated procurement teams) to secure premium platform placements, traffic support, and favorable policies, maximizing brand visibility and growth opportunities. Key Requirements： - Minimum of 5 years of operational experience on JD platforms, with at least 3 years of team management experience; candidates with prior experience in leading health and wellness brands on JD are preferred. - Proficient in both JD POP and self-operated business models; familiar with platform traffic distribution mechanisms and procurement cooperation processes. - Demonstrated track record in successfully launching best-selling products and improving customer retention. - Deep understanding of the health products industry, including seasonal consumption patterns and consumer health concerns; skilled in content marketing and private domain traffic development. - Strong stress tolerance, excellent negotiation skills, and proven ability to collaborate effectively across departments; capable of leading a team to achieve performance goals.

WHO WE ARE??? Imagine if beauty devices had a “king of innovation” — that's us! We're an ambitious beauty tech startup aiming to become the Dyson of skincare, blending cutting-edge tech with serious style. If you’re creative, young (or young at heart), come join us — let’s turn beauty into the next big headline! Responsibilities: 1. Platform-Specific Strategies •Develop customized social media strategies for international platforms such as META, Instagram, Twitter, TikTok, and LinkedIn. •Analyze the unique user demographics, cultural backgrounds, and functional features of each platform. •Launch targeted campaigns to attract and engage a global audience. 2. Content Creation Expert •Create high-quality and captivating content to showcase our intelligent beauty devices across all dimensions. •Deliver a diverse range of materials, including product photography, tutorial videos, user testimonials, and behind-the-scenes highlights. •Ensure all content is aligned with the brand’s international image and core values. 3. Community Engagement Specialist •Build and foster a vibrant international community centered around our brand. •Respond promptly and sincerely to comments, direct messages, and reviews. •Organize giveaways, Q&A sessions, and interactive polls to sustain member engagement and passion for our products. 4. Campaign Planning Commander •Plan and execute large-scale social media campaigns for product launches, seasonal promotions, and brand collaborations. •Collaborate effectively with cross-functional teams such as marketing, design, and product development. •Utilize advanced analytics tools to monitor campaign performance and adjust strategies in real-time to achieve optimal results. 5. Data-Driven Decision Maker •Analyze social media data and track key performance indicators (KPIs) such as reach, engagement rate, conversion rate, and follower growth. •Generate detailed reports regularly to assess the effectiveness of social media strategies. •Provide actionable insights to guide future strategic planning. Requirements: •Heavy user of international social media platforms with active accounts such as: TickTok; Instagram, FB,YouTube;Snapchat •Strong sense of online trends; highly familiar with the latest operational practices on overseas social media. •Outgoing, cheerful personality with excellent interpersonal communication and collaboration skills. •More than one year of experience in international social media operations. •Proven ability to launch and grow new accounts from scratch (0-1 account building experience). •Skilled in creating viral videos and driving high engagement. •Familiarity with beauty, skincare, and beauty device products is preferred. •Proficient in English as a working language, with fluent spoken English. •Bachelor’s degree or above; overseas study experience is preferred and international candidates are also welcome to apply. WHAT YOU CAN GET IN OUR COMPANY??? Here, every project is a quest, every challenge an opportunity to level up. Unlock your skill tree, earn achievement badges, and become a legendary player in beauty tech!

【Key Responsibilities】 As the Financial Assistant, you will play a critical role in supporting the CFO with daily operations and strategic initiatives, including: Financial Operations 1.Assist with preparing, analyzing, and reviewing financial reports, budgets, and forecasts. 2.Support the CFO in managing cash flow, investments, and liquidity planning. 3.Oversee accounts payable/receivable and ensure timely reconciliations. Strategic Support 4.Conduct research and provide insights on crypto market trends. 5.Assist in drafting materials for investor presentations, fundraising, and strategic discussions. 6.Collaborate on financial models and scenario planning to support decision-making. Administrative Support 1.Manage the CFO’s schedule, including meetings, deadlines, and correspondence. 2.Coordinate communication with internal teams 3.Prepare and organize documentation for audits, compliance, and board meetings. Project Management Track and follow up on strategic initiatives and ensure timely execution. Support cross-functional projects related to business growth and operational efficiency. 【Qualifications】 1.Education: Bachelor’s degree in Finance, Accounting, Economics, or a related field. 2.Experience: 2-4 years of experience in finance, accounting, or a similar role. Prior exposure to crypto, blockchain, or fintech is strongly preferred. 3.Skills: 1】Proficiency in financial analysis and reporting tools (Excel, QuickBooks, or similar). 2】Strong understanding of crypto markets, blockchain technology, or VC investment. 3】Excellent organizational, communication, and multitasking abilities. Detail-oriented with strong problem-solving skills and the ability to handle confidential information. 【Why Join Galactic?】 Be part of an innovative company at the forefront of the crypto and blockchain industry. Work alongside experienced professionals in a fast-paced, dynamic environment. Opportunities for growth and professional development. Competitive salary and benefits package.

Responsibilities: - Responsible for creating high-quality content that aligns with brand tone, including blog posts, social media updates, email marketing, etc. - Ensure the quality of Korean copy on platforms, capable of translating and proofreading between Chinese and Korean, as well as English and Korean. - Develop, manage, and execute the editorial calendar for all crypto-related content, ensuring consistency, quality, and timeliness. - Independently plan and execute platform events, and mobilize team members to collaboratively complete projects. - Enhance brand image through storytelling and creative content, ensuring brand consistency and strategic content deployment. - Establish relationships with key industry influencers, thought leaders, and media outlets, leveraging their expertise and reach to enhance our content's credibility and reach. Requirements: - Currently enrolled into a University (or Graduate o) program at a major university, preferable in Marketing/Communication -At least 2 years of experience in content operations or related fields. Great passion for the crypto industry - Keen insight into user behavior and data, with excellent analytical and strategic planning skills. - Familiarity with various user operation tools and methods, with a deep understanding of user needs. - Outstanding communication, coordination, and project management skills, with the ability to efficiently drive cross-departmental collaboration. - Innovative thinking, with the ability to adapt operational strategies according to market changes. - Korean native speaker, must be fluent in Chinese. Fluent in English is plus.

Responsibilities： Financial Reporting and Analysis & Performance Monitoring Conduct detailed financial analysis, including revenue, cost, and profitability analysis for the BU. Identify opportunities to improve revenue and margin performance within the sales team Prepare daily, monthly, quarterly, and annual financial reports, highlighting key financial metrics and performance indicators. Analyze variances between actual and budgeted figures, providing insights and recommendations for corrective actions. Accounting Book Keeping (AR & FX mgmt) Cost Management Identify cost-saving opportunities within the BU and work with BU leader to implement cost control measures. Monitor and analyze BU operating expenses to ensure they are aligned with budgetary goals. Provide recommendations for optimizing the cost structure and improving operational efficiency. Business Partnering & Stakeholder Communication Communicate financial insights, reports, and recommendations to BU leaders and other stakeholders. Foster a collaborative working relationship between the finance team and BU managers. Act as single contact point between business team and other finance functions such as tax, treasury to provide solution to business team Risk Control Ensure BU compliance with corporate financial policies, procedures, and regulatory requirements. Establish and improve various financial-related business processes to improve internal control levels Review all business contracts and review the rationality of various expenses Other ad-hoc projects assigned by Business or Function Leaders Qualifications and Skills: Bachelor’s degree in Finance, Accounting, Economics, or a related field Proven experience in a financial planning and analysis role, preferably as a Finance Business Partner within a specific BU. (5-7 years) Experience of supporting Sales/Commercial Team will be a plus point Strong understanding of financial principles, accounting standards, and financial modeling techniques. Experience working with senior management and cross-functional teams. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills in English and Mandarin, with the ability to build relationships and influence stakeholders. Proficiency in financial software and tools (e.g., Excel, ERP systems). Strong business acumen and strategic thinking. Proactive and results-oriented Adaptable and flexible in a dynamic business environment

Job Responsibilities: Develop and implement an effective legal compliance program, focusing on payment services regulations and MPI requirements. Proactively audit processes, practices, and documents to identify weaknesses and provide risk mitigation strategies. Evaluate business activities (e.g., investments, marketing, etc.) to assess compliance risk and compliance with the MAS standards. Collaborate with external auditors and HR departments when needed to handle violations of rules and laws. Review and evaluate company procedures and reports to identify hidden risks or common issues. Coordinate efforts related to audits, reviews, and examinations conducted by external bodies. Provide employee training on compliance-related topics, policies, or procedures. Serve as the point of contact for all regulatory bodies, particularly the Monetary Authority of Singapore, regarding compliance issues, especially those related to MPI licensing. Stay abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control. Requirements: Minimum 7 years of proven experience in regulatory compliance within the financial services industry, specifically with payment services. Deep knowledge of MAS regulations and the operational and compliance aspects of an MPI license. Strong experience dealing with regulatory bodies, particularly MAS. Bachelor’s degree in Law, Finance, Business Administration, or related field. Excellent communication skills, both verbal and written. Strong leadership, teamwork, and interpersonal skills. Analytical skills and a strong attention to detail. Preferred Qualifications and Certifications: Advanced degree in Law, Finance, or Business Administration. Certifications such as Certified Compliance Officer (CCO), Certified Regulatory Compliance Manager (CRCM), or similar. Experience in a senior compliance role within a major payment institution or similar financial services environment. Familiarity with international compliance standards and practices.

Job Description 1. Provide product implementation training to customers, and cooperate with customers in depth to complete registration, product usage, etc.; 2. Responsible for customer life cycle management, improve customer activity and stickiness, explore sales opportunities, and collaborate with sales staff to formulate new and additional purchases. . Renewal plan to achieve long-term and continuous cooperation with customers; 3. Responsible for maintaining customer status and establishing long-term and stable customer relationships with key decision-makers of customers; 4. Provide targeted consultation and solutions according to customers’ different industries and operational needs to serve customers Continuously provide value output; 5. Extract valuable customer feedback and product issues and actively promote their implementation, continuously polish the user experience, and facilitate product iteration.

岗位职责： ●通过支持服务和服务，使SaaS业务部门成功执行其战略 项目部署、流程改进和战略举措 ●实施任何将改善我们的客户/客户支持运营的举措 工作流程 ●识别支持工具痛点和机会，以改善多个业务 ●根据客户满意度确保项目的成功交付和测量 指标和更广泛的业务 ●与多个利益攸关方密切合作，制定和优先考虑全面、 数据驱动的技术/工具请求并在项目生命周期中支持团队 ●与项目、产品和技术团队建立富有成效的工作关系。 Job Responsibilities: ● Enable SaaS Business Unit to successfully execute its strategy by supporting service and project deployment,, process improvements and strategic initiatives ● Implement any initiatives that will improve our client/customer support operations and workflows ● Identify support tooling pain points and opportunities to improve business across multiple teams and functions: operational, technical and frontline members ● Ensure successful project delivery and measurement in accordance to customer satisfaction metrics and the wider business ● Partner closely with multiple stakeholders in developing and prioritising comprehensive data-driven technology/tooling requests and support the team through project life cycle ● Build productive working relationships with project, product and technical team. 基本要求： ●有项目管理经验，管理所有相关利益相关者 ●学士学位，或之前管理开发人员和项目的经验 ●1或2年以下工作经验：软件工程、系统工程、 支持、解决方案工程以及项目/项目管理经验 使用技术解决方案交付业务价值的良好记录 ●具有多种需求分析技术/方法的经验，并具有领先的 跨多个时区和功能的跨职能工作 ●展示快速适应、学习新技能和“脚踏实地”的能力 ●强大的分析和技术思维，以及强大的组织和关系 管理技能。 ●熟练的口头和书面沟通，影响和解决问题的能力 ●足智多谋，以行动为导向，能够独立完成工作并克服困难 通过创造性地解决问题来解决障碍 ●通过与客户的有效沟通，提供卓越的客户服务 英文和中文，包括书面和口头。 **技能和知识： ●有金融机构/加密货币行业或软件/IT工作经验 解决方案和服务公司 ●能够立即/两周内开始 ●英语和汉语的语言能力 ●项目管理资格/认证优先 ●有与客户合作的经验，了解他们的问题并管理他们的 期望，参与项目管理 ●优秀的面向客户的技能和出色的书面和口头沟通技巧 ●以积极的态度向应届毕业生开放；愿意学习和成长。 Basic requirements: ● Prior experience with Project Management, managing all relevant stakeholders ● Bachelor’s Degree, or prior experience managing developers and projects ● 1 or 2 years experience in one of the following: software engineering, systems engineering, support, solution engineering in addition to project/program management experience with a demonstrated track record of delivering business value using technology solutions ● Experience in multiple requirement analysis techniques/methodologies, and leading cross-functional efforts across multiple time zones and functions ● Demonstrate ability to quickly adapt, learn new skill sets and "hit the ground running" ● Strong analytical and technical mindset, as well as strong organisational and relationship management skills. ● Proficient verbal and written communication, influencing and problem-solving skills ● Resourceful, action-orientated with the ability to get things done independently and overcome obstacles by developing creative solutions to problems ● Provide excellent customer service by effectively communicating with customers in both English and Chinese, both written and verbal. Preferred skills & knowledge: ● Prior experience working at a financial institution/Cryptocurrency industry or software/IT solutions and services company ● Able to start immediately/within two weeks ● Language proficiency in English and Chinese ● Project Management qualifications/certifications is a plus ● Experience working with customers, understanding their issues and managing their expectations, being involved in project management ● Excellent client-facing skills and excellent written and verbal communication skills ● Open to fresh graduates with a positive attitude; the willingness to learn and grow

Role overview We are looking for an experienced Commercial Finance Analyst and support Flywheel Digital Commerce Brands make informed business decisions based on sales and revenue trends. The ideal candidate will have experience in analysing financial data, identifying trends, and creating reports that can be used by the business to manage sales performance. The Commercial Finance Analyst will work closely with other departments to provide insights and recommendations on business performance. Key accountabilities ● Business intelligence and Trading focus, foster collaboration with the business team to drive revenue growth, improve profitability, and minimize risk. ● Profitability analysis by profit centre, region, customer, and projects etc, timesheet and CRM system and process implementation assistance. ● Develop and maintain the demand/revenue forecasting models and process. ● Define operational KPIs of the businesses focused on demand. ● Deliver the weekly & monthly demand planning reports working collaboratively with key stakeholders (CEO, Sales Leaders, and FP&A) to obtain additional insight into trends & elicit improvements to KPIs. ● Analyse sales pipeline trends, customer demand (usage) patterns, to create accurate and reliable demand forecasts. ● Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure that the demand forecast aligns with the company's overall business objectives. ● Ensure that the demand forecast is integrated with the Business Planning performed by the FP&A teams. ● Develop and implement strategies to improve the demand forecasting process, including training and development for team members. ● Other ad hoc tasks assigned. Skills, experience & qualifications required ● Bachelor's degree in finance, economics, accounting, or a related field. ● Minimum of 3-5 years of experience in financial analysis, modelling, and data analysis, experience in working for multinational company and fast-paced work environment is advantage. ● Strong analytical skills and ability to work with large datasets. ● Good oral and written communication skills in English. ● Proficiency in Microsoft Excel and financial modelling tools. ● Fast learner, reliable, hands on, proactive, good team player, willing to take on any ad hoc assignments, collaborative, and excellent communication skills. ● Strong attention to detail and ability to work under tight deadline, result-oriented, resourceful and have a can-do attitude.

岗位职责： 1. Manage Customer Service and support Contact center operation 2. Provide feedback & coaching to Team Manager 3. Provide Improvements Action Plans and reports Identify strengths and weakness to help operational and professional development 4. Assure compliance of metrics & procedures 5. Present monthly operational reports 6. Communicate policies & procedures to Team Managers to ensure performance results 7. Partner with individuals or organizations to increase the satisfaction of our customers 8. Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution 9. Be accountable to any tasks assigned by client and by company 10. Apply strategic thinking to focus on the results and goals to achieve with end Customers 岗位要求 -Fluency in English both oral and written -Bachelor degree or above in Computer Science or Management related or equivalent professional -At least 5 years of supervisor or team leadership experience in customer or tech support industry -Strong in following skillsets: 1. Service / Soft skill communication 2. Presentation 3. Planning, Resource Organizing, Data Analyzing 4. Customer Orientation & Relationship Management 5. Internal cooperation and coordinationCertificate COPC certification is a plus