DragonPass is a global B2B2C Airport services provider developing fintech travel solutions for companies such as Barclays, Visa, MasterCard, RBS, Revolut and many similar companies all around the world. Services range including Transport Security Fast Track, Airport lounges and Airport restaurants. Our main aim is to simplify technical complexity. We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. All of this must be done with beautiful UI and UX. DragonPass has headquarters in Guangzhou, with the international headquarters outside of China being in Hale, Cheshire. There are additional offices in London, Sao Paulo, Johannesburg, Singapore, Shenzhen, Beijing and Shanghai. The business is growing very quickly and looking to recruit individuals with a passion for travel, networking and self-development. What will you be doing? The 24/7 technical support engineer will be acting as a bridge between development team and clients/account management team. Bilingual is mandatory to communicate with the development team and clients/account management team. The 24/7 technical engineer shall handle the call/email from clients for any incidents or 7system outage. The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. Check error log from the monitoring system and, identify the root cause of the issue. Create and manage the incident ticket in JIRA. Identify the areas/parts of the system/service causing the issue, and the corresponding impacts to the customer. Create the standard operation support documents in English. Implement the urgent fix based on the standard operation support documents with the support from the DevOps at infrastructure level. Filter the non-critical issues that can be fixed in next day. Preferred skills One or more years of experience in 24/7 Technical support Excellent hands-on support experience in AWS/ Azure Knowledge of programming languages such as Java Strong experience in Linux and Terraform Proficiency in writing automated scripting language in Python Experience in monitoring tools – Grafana, or any other monitoring tools Understanding of full-stack web/mobile, including protocols and web server optimization standards Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Proficient in English and Mandarin language skills

Responsibilities： 1. Provide Level 2 technical support to investment applications; 2. Define standard workflow and governance level 1 helpdesk according to IT policy; 3. Troubleshooting on application issues, connectivity issues as well as batch job issues; 4. Respond to user query related to application access or functions; 5. Provide technical solutions to business users, make design and workflow to facilitate the needs; 6. Conduct data analysis and testing, draft testing plan; 7. Prepare FS and TS for change requirements; 8. Make change to config files or some programs; 9. Coordinate meetings with internal and external parties; 10. Drive small projects/ enhancements and see it to the end. Requirements： 1. Education – University graduate in computer science or equivalent, fluent in English; 2. Working experience 5 years or above, IT development experience 3-5 years; 3. In-depth business and application knowledge of IT and operations in the investment management industry, especially derivative instruments of all types; 4. Good communication and problem-solving skills; 5. Ability to think over the long-term, applying a strategic focus completing large-scale change projects; 6. Positive working attitude, willing to learn and work independently; 7. Well-versed in System Development Life Cycle (SDLC); 8. Experience with finance application highly regarded; 9. IT Skill set: Python, Java, SQL server, Oracle, etc.

Role The Support Engineer at Pipe17 is responsible for providing our customers with Level 1 (L1) and Level 2 (L2) support. As an integral part of the Pipe17 team, the Support Engineer will work directly with customers to resolve technical issues related to our solution, which connects sales channels, 3PLs, and ERP systems within the e-commerce sector. Support Engineers will use tools like Zendesk, Slack, and Datadog to provide timely and effective support, including troubleshooting API integrations and ensuring seamless operation of customer systems. Responsibilities ●Customer Support: Provide L1/L2 support to customers via Zendesk, Slack, and scheduled calls. ●Technical troubleshooting: Diagnose and troubleshoot issues with APIs integrations using tools like Datadog. Read and understand JSON data to identify and resolve issues. ●Collaboration: Work closely with Solution Architects and Developers to escalate and resolve complex issues. Ensure clear communication between non-technical customers and technical teams. ●Documentation: Maintain detailed and accurate records of customer interactions and technical issues—document troubleshooting steps and solutions for the internal Knowledge Base. Skills ●E-commerce Knowledge: Understanding of the e-commerce business and related sales channels, 3PLs, WMS, and ERPs. ●Proficiency with APIs: Ability to work with APIs for data integration. Troubleshooting. ●JSON data: ability to read and understand JSON data, ●JavaScript Knowledge: Basic/Intermediate skills for customization and identifying/solving issues with custom mappings. ●AI Tools Experience: Familiarity with AI tools is desirable. ●System Logs Interpretation: Ability to read and interpret system logs for issue diagnosis. ●Problem-solving skills: strong analytical and troubleshooting abilities. The capacity to think critically and provide solutions to technical challenges. ○Strong problem-solving abilities. ●Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical customers clearly and concisely. Strong interpersonal skills are required to create a positive customer relationship and teamwork. ●Experience: Previous experience in a technical support role, preferably within the e-commerce sector. ●Prioritization Ability: manage multiple tasks and priorities in a fast-paced environment. ●Positivity: Proactive attitude and a customer-first mindset.

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Heroes of Skyrim, Path of Immortals, Game of Sultans and Game of Khans. We are seeking a English-speaking customer support representative for our mobile games. It is a full-time position based in Hong Kong. What will you do? You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to: 1. Communicating effectively with players via ticket system and social platforms; 2. Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc; 3. Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up; 4. Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts); 5. Establishing and maintaining good relationships across teams and departments. Job requirements? Have good written and verbal communication skills in English; Love games, like to communicate with users, understand player's psychology and habits; Strong computer skills, the ability to operate multiple applications and platforms simultaneously; Strong problem-solving/troubleshooting skills; Proactive and creative with the drive to improve and continuously learn; Availability to work off-hours when needed; Pleasant personality, good teamwork, and stress tolerance; We always welcome fresh graduates or interns. 办公室地址：目前是定位在香港，具体的办公室还在寻找中

岗位职责： Altair is seeking experienced desktop support engineers to add to our team, supporting a wide variety of highly technical environments and users. This role will include first-line ticketing and call resolution on a ***** and remote basis. The role includes providing support to Altair colleagues by responding to all incoming incidents and services requests for PC’s , software, laptops, mobile devices, and other IT services. Responsibility is broad, ranging from ticket creating and maintenance, through troubleshooting and into break/fix support on PC hardware, printers, mobile devices etc. Working as a global team and escalation to the appropriate specialists is an important aspect of the role. 更具体的职责包括，但不限于： - 用户联系和开票（负责*****区域/Altair其他国家）； - 将更复杂的需求上报给二级和专业团队、诊断、排除故障和解决下列问题 - 笔记本电脑/台式机硬件和操作系统（Windows, Mac, Linux）、移动设备（iOS / Android）； - 基本的桌面软件（例如，Office、7zip、Adobe reader、notepad++、浏览器等）； - 为新用户建立和交付机器/为现有用户更换机器； - 新用户入职培训和任务清单； - 更新和维护知识库票据和CMDB/资产管理信息； - 用户教育（标准软件、IT工作流程等）； - 协助全球基础设施团队处理本地事件和项目工作（例如，作为 "远程手"）； - 参与团队项目规划和审查相关的本地和全球举措； 岗位要求： - 有不少于3年的远程、本地桌面支持经验； - 桌面/笔记本电脑硬件故障/修复技能； - 较强主动沟通能力以及英语书写和口语能力； - 熟悉ITSM概念和流程； - 有Windows和Mac的桌面管理经验，有Linux的经验为佳； - 熟悉微软团队，有活动目录基本管理任务的经验； - 桌面级的Microsoft 365支持经验（Outlook，办公应用程序等）； - 具有ITIL基础水平者优先 - 有自动化操作系统和软件部署及补丁系统的经验者优先考虑； - 有与高技术用户打交道的经验者优先； - 接触软件开发、机械工程和高性能计算等环境优先考虑。

Job Role : Teamcenter Support & Admin Location : Shanghai, China Exp : 7+ years Job Description : Candidate must be able to read/write/Speak Chinese with below skills, - Teamcenter User support experience - Teamcenter Admin experience - Teamcenter AWC - Catia - TcVis - IT Service Now - Should understand SLA process and should be able to maintain them - Understand Support process - Understanding of Linux system is desirable

Job Role : Teamcenter Support & Admin Location : Shanghai, China Exp : 7+ years Job Description : Candidate must be able to read/write/Speak Chinese with below skills, - Teamcenter User support experience - Teamcenter Admin experience - Teamcenter AWC - Catia - TcVis - IT Service Now - Should understand SLA process and should be able to maintain them - Understand Support process - Understanding of Linux system is desirable

主要职责描述： 该职位将外派至世界知名公司，负责公司的店铺及办公室日常IT维护。 负责客户店铺及办公室的软硬件和桌面系统的日常维护 负责客户店铺及办公室的网络及其设备的维护、管理、故障‌‌排除等日常工作，确保公司网络日常的正常运作 安装和维护客户店铺及办公室的计算机、服务器系统软件和应用软件，同时为其他部门提供软硬件技术支持 定期巡检店铺IT设备 IT设备资产记录维护 解决排除各种软硬件故障，做好记录，定期制作系统运行报告 职位要求 大专以上毕业，IT相关专业 相关工作经验3年及以上 熟悉Windows PC操作系统安装配置以及应用软件部署，能够快速解决PC端常见问题有搭建和运维企业网络或其他硬件设备维护的经验者优先 有较强的学习领悟能力以及解决问题能力 做事认真、积极主动、责任心强、抗压 良好的沟通能力及团队合作精神 基本英文读写

要求 1年以上经验，IT软硬件支持经验。熟悉IT基础知识，英文文档写作能力。生产车间/仓库等制造企业工作的优先，女士且英文读写熟练，口语简单交流 2轮面试 岗位职责： 1. 根据服务请求完成完成企业内部操作系统，应用软件，邮件客户端，打印系统， 网络，办公设备等方面的安装，管理，维护 2. 各种PC软硬件故障诊断，排查及升级 3. 桌面设备（台式机，笔记本，打印机）安装，调试，配置及维护 4. 办公周边设备（电话，打印机，视屏会议等）的安装，调试及维护 5. 公司IT资产维护如：手机，显示器，耳机等 6. IT文档撰写，IT指南，宣传稿的组织等 职位要求： 1. 有1年以上相关IT桌面支持经验 2. 有在生产车间/仓库等制造型企业工作的优先 3. 有良好流利的英语书写能力及基本的英文口头表达能力 4. 具备良好的沟通能力，善于和各方进行协调，工作积极主动

职位描述： 1.主要负责AIA HK Vitality（App）日常系统支持，包括但不限于以下范围： 2.T3日常系统支持，帮助客服上报及解决App会员反馈的系统及技术问题 3.协助记录客服上报App会员反馈的奖赏缺失问题 4.与外包技术公司进行沟通，调查系统错误原因及解决系统Bug 5.审查会员上报的不符合会员协议的图片 任职要求： 1.具备基本的Microsoft 技能 如：Word、Excel 。（了解VBA优先） 2.具备出色的沟通能力和学习能力、良好的客户服务观念、工作责任心及团队合作精神。（充满热情及拥有出色的解决问题能力者优先） 3.通过大学英语四级,必需拥有基本的英语阅读和写作能力 4.日常使用及接触过一定数量的App 5.实习期至少三个月，实习期间需保证每周出勤不少于三天（可出勤天数更多者优先） 6.专业不限，计算机相关专业优先，2024届学生优先

1，完成软件系统代码的实现，编写代码注释和开发文档： 2，辅助进行系统的功能定义，程序设计： 3，根据设计文档或需求说明完成代码编写，调试，测试和维护： 4，分析并解决软件开发过程中的问题： 5，协助测试工程师制定测试计划，定位发现的问题： 6，负责管理软件项目开发，达成项目目的，包括项目团队、项目进度、项目质量及费用： 要求： 年龄30-35 有上进心，创业精神，服从管理，有团队意识。

职位职责： 1、作为商业化业务方战略合作伙伴，与销售/商业化相关部门合作，帮助制定商业化战略； 2、通过数据分析和调研，制定国际化商业化战略，完成商业洞察、数据分析、专家访谈、客户调研，产出分析报告和策略建议，协助业务负责人做出关键决策； 3、定期扫描行业及重点公司的前沿动态，输出深入的外部广告市场研究专题； 4、主动发现问题和业务痛点，与海内外的商业化团队密切配合，产出可落地的解决方案、并协调资源推动落地。 1.Serve as a strategic partner to monetization teams, collaborating with sales and cross-functions to build monetization strategies; 2.Drive strategy through data analysis and research, including business insights, expert interviews, client case studies, delivering research reports and actionable recommendations to support key decision-making; 3.Monitor industry trends and leading companies and lead in-depth research on the global advertising market; 4.Proactively identify business issues and pain points, collaborate closely with monetization strategy and ops teams across regions, coordinate resources to ensure successful strategy execution. 职位要求： 1、本科及以上学历，MBA优先； 2、2年以上互联网战略、管理咨询公司、或其他商业分析研究型工作经验； 3、具备结构化思维，能够拆解复杂问题，独立开展行业研究，有良好的呈现能力； 4、对数据敏感，善于从数据分析中得出业务发展的动态和问题，能够熟练使用Excel和SQL数据分析工具； 5、具有良好的沟通协调、项目推动管理能力，能组织跨国别团队工作。 加分项 1、自我驱动，具备强烈好奇心，乐于在高增长、快节奏环境中创造价值； 2、有和业务管理层沟通合作经验尤佳； 3、熟悉数字广告，电商，有国际化市场经验，跨国团队工作经历； 4、英语可作为工作语言，掌握中文普通话尤佳。 1.Bachelor's degree or above, MBA students are preferred; 2.2+ years of experience in strategy, management consulting, or analytics and research-related roles; 3.Strong structured thinking and problem-solving skills; able to break down complex problems, drive research projects, generate insights and build clear narratives; 4.Proficient in Excel and SQL, with strong analytical capabilities and a track record of turning data into actionable insights; 5.Proven project and stakeholder management skills; comfortable coordinating cross-functional and cross-border teams. Preferred Qualifications: 1.Self-motivated, intellectually curious, and passionate about driving business impacts in fast-paced, high-growth environments; 2.Experience working directly with senior business leaders or executives; 3.Familiarity with digital advertising and or international market dynamics; 4.Full professional fluency in English; Mandarin proficiency is a plus.

Job Summary: We are seeking a proactive and customer-focused Hotline Services Associate to join our Depository & Participant Services team (based in Shenzhen office). This role is pivotal in delivering high-quality support to participants across the cash and derivatives markets. The successful candidate will be responsible for managing inbound enquiries phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently. Key Responsibilities include: • Provide prompt and professional phone and email support to participants in the cash and derivatives markets, ensuring accurate and courteous handling of all enquiries. • Address participant complaints and service dissatisfaction with empathy and efficiency, ensuring timely resolution and maintaining high service standards. • Liaise with internal departments to resolve daily operational issues. Refer suggestions and complaints to relevant teams for follow-up actions and ensure feedback loops are maintained. • Handle requests related to security voice file maintenance and broadcast messaging. Ensure the accuracy of source information and monitor timely updates to records. • Proactively identify opportunities to enhance service delivery and operational efficiency. Lead or support initiatives to implement process improvements. • Facilitate internal and external training sessions on services, operational procedures, or new product offerings to ensure stakeholder understanding and readiness. • Undertake additional tasks and projects assigned by the supervisor, contributing to team goals and organizational priorities. Job Requirements: • University degree in Finance, Business Administration, Economics or related disciplines • Knowledge of clearing / settlement / nominees / custodial operations in Securities markets • At least 3 years’ relevant experience in securities firms or well-established financial institutions • AVP is minimum 8 years of relevant experience in financial services, with at least 3 years in a supervisory or managerial capacity. • Proactive, flexible, innovative, ability to multi-task and work under pressure • Good Team player with excellent communication, interpersonal and analytical skills • Curiosity to look beyond face value, seeks to understand the rationale behind issues and translate insights into actionable recommendations • Conversant PC skills including MS Word / Excel / PowerPoint / Access / SharePoint • Proficiency in Macros and VBA is an advantage • Good command of written and spoken English, Mandarin and Cantonese