RESPONSIBILITIES: • Deliver timely, accurate, and respectfully follow up to customer questions and issues • Build deep knowledge of 2K products • Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles • Take ownership of Customer Service incidents and work to resolve them successfully • Interact effectively with customers and internal developers • Escalate issues as needed • Assist in generating training materials and customer-facing documentation • Become the subject matter expert for Tier 1 and Tier 2 Support • Work closely with other customer service associates KNOWLEDGE AND SKILLS: • Technically proficient with PC's and various gaming consoles • Computer literacy, specifically MS Office Suite and G Suite • Ability to quickly learn customer service based tools and techniques REQUIRED QUALIFICATIONS: • High School diploma or equivalent • Minimum age of 18 years and above • Proficient in Windows and MS Office • Strong verbal and written communication skills • Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level) • Working knowledge of current video game platforms and related hardware • Excellent attention to detail • Ability to establish and maintain effective working relationships with 2K teams and our customers • Reliable and can be counted on to work all scheduled shifts • Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays PREFERRED QUALIFICATIONS: ● Previous customer support experience in an online environment ● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools ● 1+ years of Customer service experience

Responsibilities:Be the escalation point for all customer service issues escalated from support staffDeliver timely, accurate, and respectfully follow up to user questions and issuesHave deep knowledge of 2K products and servicesBecome the subject matter expert for our Customer Experience AssociatesIn-depth knowledge of troubleshooting PCs, PlayStation, Nintendo, and MicrosoftconsolesDocument all incidentsManage incidents to closureInteract effectively with customers and internal developersIssue discounts or merchandise as part of our Customer Service StrategyAssist in generating training materials and customer-facing documentationProvide coaching, training, and overall guidance to Tier 3 Customer Experience AssociatesWork with management on customer service initiativesKNOWLEDGE AND SKILLS:Exceptional communication and writing skillsExcellent attention to detailIntermediate to advanced MS Office Excel, Word, and Outlook skillsHigh productivity with few errorsExcellent time management and organizational skills while being adaptive and responsive to changeProven and demonstrated leadership skillsAbility to work well in a team environment while motivating associates with integrity and ethicsDemonstrates understanding and lives by the departments’ core values with adherence to Company policiesConsistently provides a positive role model to associates in terms of work performance, attitude and attendanceRequirements:Education and Experience:High School diploma or equivalentMinimum age of 18 years and above5+ years of customer service/support experienceUnderstanding and ability to implement effective customer service standardsReliable and can be counted on to work all scheduled shiftsCapable of working any mandatory overtime; which can occur during the workweek, weekends, and occasional holidaysAbility to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level)PREFERRED QUALIFICATIONS:Bachelor’s Degree in a related field or significant experience in customer service with anemphasis in gamingKnowledge of Six Sigma/Lean ProcessesPrevious customer support experience in an online environmentAdvanced troubleshooting/problem-solving abilityA continuous pattern of professional development and learningExpertise with Zendesk, helpdesk software, or issue/bug tracking toolsGamer that loves video games!

● Job Responsibilities ● Provide general office administration support to all departments ● Assist in managing Work Attendance Record ● Assist in meeting arrangement and preparation, responsible for meeting notes and meeting ● Summarization ● Assist in office administration and equipment purchasing ● Responsible for managing office stationary and supplies ● Assist in external liaison, taking calls, answering questions and delivering messages ● Assist in interview reception, organizing meetings, trainings and company events etc. ● Requirements ● College degree or above. ● Good communication and team player. ● Excellent time management skills, capable of managing multi-priorities. ● Responsible, works carefully, ability and motivation to learn. ● Excellent computer skills. ● Mature and be able to work independently. ● Fluent English in both speaking and writing. 工作职责： 1. 负责访客，来宾的接待安排 2. 负责电话、信件的收转发工作 3. 负责日常考勤管理，包括出差，加班等记录 4. 协助酒店安排及票务预定（飞机票/火车票/汽车票） 5. 协助日常办公用品采购，做好文件的归档、记录、整理 6. 协助主管进行办公室其他事务配合 任职资格： 1. 性格活泼，善于沟通，有亲和力，乐于助人 2. 做事情仔细、认真、有耐心 3. 有较好的团队合作意识 4. 在校经常组织或参与各种活动 5. 在校担任学生干部优先考虑

Role Purpose: Test pre-release game on multiple platforms such as PC, XBOX ONE, PlayStation4, and Nintendo Switch. Check all related printed materials. To ensure quality of written and spoken translation in Simplified/Traditional Chinese and to ensure conformity with format holder requirements. Responsibilities: Test pre-release game and work closely with *****ization Specialists and Production teams: - To ensure translation of terminology in games meets requirement of first party - To ensure in-game language (text and voice over) quality meets internal quality standards - To report translation errors accurately and efficiently and verify the fixing - To verify translation of printed materials related to game when required - To provide translations for in-game text and printed materials as and when required Key skills Essential: - Excellent verbal and written communication skills in Chinese, including familiarity with Chinese culture and custom - Good verbal and written communication skills in English - Good skill of MS word, excel and outlook Desirable: - Traditional Chinese native - English major - Previous games industry experience - Previous translation experience - Games player (Interest in games) 职位宗旨： 基于移动、次世代主机等多种平台进行游戏测试。作为高效国际团队中的一员，职责是保证游戏中简体中文及繁体中文翻译的质量。 工作职责： 对尚未发布的游戏软件版本执行测试，与翻译团队和制作团队合作： - 确保游戏中的相关术语翻译符合***方的要求 - 确保游戏中的文本和语音符合内部质量标准 - 准确、高效地找出并且报告翻译错误，并验证修改后的翻译 - 需要时验证游戏相关的印刷材料的翻译质量 - 需要时为游戏文本和印刷材料提供翻译 核心技能 基本要求： - 优秀的中文读写及听说能力，熟悉中国文化及风俗 - 良好的英文读写及听说能力 - 能够熟练使用Microsoft word, excel 及 outlook 优先条件： - 繁体中文母语者 - 英语专业 - 有游戏行业的工作经验 - 有翻译行业的工作经验 - 游戏爱好者

Role Purpose: Test pre-release software on multiple platforms and check all related printed materials. To ensure quality of written and spoken word in Korean and to ensure conformity with format holder requirements. Responsibilities: - To test pre-release software - To ensure in-game language (text and voice over) quality meets internal quality standards. - To verify all printed materials related to game in test. - Report translation errors accurately and efficiently. - To provide translations for in-game text and printed materials as and when required. - To test the games and makes sure they are of the highest standard when 1st party required. Key skills Essential: - Excellent command of Korean written, written and spoken or Korean Major at a bachelor degree or higher. - Good command of English, written and spoken. - High level of PC literacy including knowledge of MS Office. Desirable: - First language speaker is preferred. - Previous games industry experience. - Previous translation experience. - Games player (Interest in games). 职位宗旨： 基于移动、次世代主机等多种平台进行游戏测试。作为高效国际团队中的一员，你的职责是保证游戏中韩语翻译的高质量。 工作职责： - 对未发布的游戏软件版本执行测试。 - 确保游戏中的文本和语音符合内部质量标准 。 - 验证测试中游戏相关的所有印刷材料的翻译质量。 - 准确、高效地找出并且报告游戏或者应刷材料中的翻译错误。 - 需要时为游戏文本和印刷材料提供翻译。 - 需要时为***方提供本地化规范性测试。 核心技能 基本要求： - 具备本科或以上专业水平的韩语读写及听说能力。 - 良好的英文读写及听说能力。 - 良好的计算机使用能力，能够使用Microsoft Office。 优先条件： - 韩语母语者。 - 有游戏行业的工作经验。 - 有翻译行业的工作经验。 - 游戏爱好者。

职位描述 Role Purpose: Test pre-release software on multiple platforms and check all related printed materials. To ensure quality of written and spoken word in Thai and to ensure conformity with format holder requirements. Responsibilities: - To test pre-release software. - To ensure in-game language (text and voice over) quality meets internal quality standards. - To verify all printed materials related to game in test. - Report translation errors accurately and efficiently. - To provide translations for in-game text and printed materials as and when required. - To test the games and makes sure they are of the highest standard when 1st party required. Key skills Essential: - Excellent command of Thai written, written and spoken or Thai Major at a bachelor degree or higher. - Good command of English, written and spoken. - High level of PC literacy including knowledge of MS Office. Desirable: - First language speaker is preferred. - Previous games industry experience. - Previous translation experience. - Games player (Interest in games). 职位宗旨： 基于移动、次世代主机等多种平台进行游戏测试。作为高效国际团队中的一员，你的职责是保证游戏中泰语翻译的高质量。 工作职责： - 对未发布的游戏软件版本执行测试。 - 确保游戏中的文本和语音符合内部质量标准 。 - 验证测试中游戏相关的所有印刷材料的翻译质量。 - 准确、高效地找出并且报告游戏或者应刷材料中的翻译错误。 - 需要时为游戏文本和印刷材料提供翻译。 - 需要时为***方提供本地化规范性测试。 核心技能 基本要求： - 具备本科或以上专业水平的泰语读写及听说能力。 - 良好的英文读写及听说能力。 - 良好的计算机使用能力，能够使用Microsoft Office。 优先条件： - 泰语母语者。 - 有游戏行业的工作经验。 - 有翻译行业的工作经验。 - 游戏爱好者。

核心技能： 1.熟练使用JavaScript、Java、C++及其自动化测试框架 2.熟练掌握自动化测试原理、模式和应用程序 3.能够使用SQL数据库和源代码控制 (如: Perforce、Git等) 任职资格 1.大专及以上学历，计算机相关专业优先 2.1年以上测试相关经验 3.较强的英文阅读和书写能力 4.熟悉其他脚本语言和编译语言，如Go、Python、Shell、C#、PHP 5.掌握Jenkins持续集成或类似的持续部署工具 6.有测试工具开发或系统研发经验者优先。

Role Purpose: Test pre-release software on multiple platforms and check all related printed materials. To ensure quality of written and spoken word in Korean and to ensure conformity with format holder requirements. Responsibilities: - To test pre-release software - To ensure in-game language (text and voice over) quality meets internal quality standards. - To verify all printed materials related to game in test. - Report translation errors accurately and efficiently. - To provide translations for in-game text and printed materials as and when required. - To test the games and makes sure they are of the highest standard when 1st party required. Key skills Essential: - Excellent command of Korean written, written and spoken or Korean Major at a bachelor degree or higher. - Good command of English, written and spoken. - High level of PC literacy including knowledge of MS Office. Desirable: - First language speaker is preferred. - Previous games industry experience. - Previous translation experience. - Games player (Interest in games). 职位宗旨： 基于移动、次世代主机等多种平台进行游戏测试。作为高效国际团队中的一员，你的职责是保证游戏中韩语翻译的高质量。 工作职责： - 对未发布的游戏软件版本执行测试。 - 确保游戏中的文本和语音符合内部质量标准 。 - 验证测试中游戏相关的所有印刷材料的翻译质量。 - 准确、高效地找出并且报告游戏或者应刷材料中的翻译错误。 - 需要时为游戏文本和印刷材料提供翻译。 - 需要时为***方提供本地化规范性测试。 核心技能 基本要求： - 具备本科或以上专业水平的韩语读写及听说能力。 - 良好的英文读写及听说能力。 - 良好的计算机使用能力，能够使用Microsoft Office。 优先条件： - 韩语母语者。 - 有游戏行业的工作经验。 - 有翻译行业的工作经验。 - 游戏爱好者。

Responsibilities: - Test games base on different requirements of different platforms. For example, XBOX One, PS4, PC, Mobile device, etc. - Finish the assigned testing tasks and provide feedback timely base on testing process. - Perform different type of test based on QA schedule, complete testing with test cases. Find bugs during test, submit bug into the database and track the bug’s status. - Submit test report. - Making notes regarding game tests to be performed, help other departments to reproduce bugs. - Provide feedback for tested games and suggestion about game play. Requirements: - Familiarity with console/PC/mobile gaming and kinds of game. - Be passionate about game testing and possessing a high sense of responsibility. - Strong ability to work independently and strong interpersonal and communications skills. - Able to learn all kinds of test methods quickly. - Advanced computer skill, Microsoft Office, simple graphic and video editing software, etc. - Able to read and write in English to the level of understanding game design document and describing bug clearly - Knowledge of NBA/WWE or experience of any 2K games is preferred. 工作职责： - 基于不同平台的需求进行游戏测试，比如：XBOX One, PS4, PC,移动平台等。 - 根据测试流程和方法，按时完成分配的测试任务并提供反馈。 - 根据测试计划，执行不同类型的测试和测试用例。向数据库中提交测试中发现的Bug并跟踪Bug状态。 - 测试完成之后提交测试报告。 - 记录所进行的测试过程和结果，协助开发部门重现bug。 - 对所测试的游戏的功能和可玩性提出建议。 任职资格： - 熟悉主机游戏，电脑游戏，移动游戏和各种游戏类型。 - 对游戏行业充满热情并具有高度责任心。 - 独立工作能力以及沟通交流能力。 - 能够快速学习各种测试方法。 - 熟练操作电脑，Microsoft Office，简单的图片和视频编辑软件等等。 - 能够使用英文清楚地描述bug和阅读英文游戏设计文档。 - 了解NBA或者WWE等体育运动的相关知识，或有2K相关游戏经验者优先。

Role Purpose: Test pre-release game on multiple platforms such as PC, XBOX ONE, PlayStation4, and Nintendo Switch. Check all related printed materials. To ensure quality of written and spoken translation in Japanese and to ensure conformity with format holder requirements. Responsibilities: Test pre-release game and work closely with *****ization Specialists and Production teams: - To ensure translation of terminology in games meets requirement of first party - To ensure in-game language (text and voice over) quality meets internal quality standards - To report translation errors accurately and efficiently and verify the fixing - To verify translation of printed materials related to game when required - To provide translations for in-game text and printed materials as and when required Key skills Essential: - Bachelor degree or above in Japanese. Excellent verbal and written communication skills in Chinese, including familiarity with Japanese culture and custom - Good verbal and written communication skills in English - Good skill of MS word, excel and outlook Desirable: - Japanese native - Previous games industry experience - Previous translation experience - Games player (Interest in game） 职位宗旨： 基于移动、次世代主机等多种平台进行游戏测试。作为高效国际团队中的一员，职责是保证游戏中日语翻译的质量。 工作职责： 对尚未发布的游戏软件版本执行测试，与翻译团队和制作团队合作： - 确保游戏中的相关术语翻译符合要求 - 确保游戏中的文本和语音符合内部质量标准 - 准确、高效地找出并且报告翻译错误，并验证修改后的翻译 - 需要时验证游戏相关的印刷材料的翻译质量 - 需要时为游戏文本和印刷材料提供翻译 核心技能 基本要求： - 具备本科或以上日语专业学位，优秀的日语读写及听说能力，熟悉日本文化及风俗 - 良好的英文读写及听说能力 - 能够熟练使用Microsoft word, excel 及 outlook 优先条件： - 日语母语者 - 有游戏行业的工作经验 - 有翻译行业的工作经验 - 游戏爱好者

岗位职责： 1. 根据原画及项目需求制作高品质的次世代场景模型（包括但不限于建筑物、雕塑、植物、物品、地表等元素的模型、贴图等）； 2. 确保模型的表现效果符合原画设计要求，并有能力在细节上进行优化； 3. 能够在概念设计到三维化的过程中提出自己对细节的理解并做好沟通； 4. 能够适应在不同风格、不同流程项目中工作。 岗位需求： 1. 大专及以上美术相关类专业毕业，深厚的美术功底； 2. 具有一年以上写实风格次世代工作经验； 3. 熟练应用MAYA或3D Max，Photoshop，Zbrush，Substance Painter等次世代游戏相关软件； 4. 掌握PBR制作流程，对于模型布线、面数控制、贴图合理使用理解能力强； 5. 造型能力、原画理解分析掌握能力较强，较好的绘画经验和能力（尤其是场景相关的）； 6. 有完整项目经验者优先考虑； 7. 有较强的自学能力，能主动提高自己的业务水平。踏实认真、积极主动、严谨专注，团队合作能力强，有一定抗压能力。

职位职责： 日常实习：面向全体在校生，为符合岗位要求的同学提供为期3个月及以上的项目实践机会。 团队介绍：飞书是字节跳动旗下先进企业协作与管理平台，围绕目标、信息与人三个维度全方位助力组织升级。一站式整合即时沟通、日历、音视频会议、文档、云盘等办公协作套件，让组织和个人工作更高效更愉悦。飞书目前已服务包括互联网、信息技术、制造、建筑地产、教育、媒体在内等众多领域的先进企业。 1、负责飞书产品客户端、Web端、移动端或服务端产品的业务项目测试； 2、参与整个团队质量体系的搭建，包括但不限于：自动化测试、持续集成、各类专项测试等； 3、线上问题追踪及分析。 职位要求： 1、本科及以上学历在读，计算机相关专业优先； 2、最少掌握一门高级语言，掌握一门以上语言，包括Golang、Python、Java等； 3、了解常用客户端、服务端开发/测试工具，熟悉任意客户端/服务端自动化框架者优先； 4、对大模型感兴趣，并有一定使用经验者优先。

职位职责： 1、负责保护公司电商平台的数据安全，防范和打击爬虫及其他恶意行为，研究和掌握最新的反爬虫技术，制定和实施有效的反爬虫策略； 2、深入了解上下游业务形态，可独立发起治理专项，快速定位问题并形成落地策略及效果评估闭环； 3、分析和调查电商平台上的异常流量和可疑活动，从海量设备、行为数据中发掘有价值的信息； 4、可协助进行建模工作，如特征分析、数据可视化呈现等，为团队决策提供数据支持； 5、与产品研发团队高效合作，优化技术架构和端上安全能力，建立端管云三位一体的反爬体系，量化防控效果，驱动反爬能力的不断提高。 职位要求： 1、计算机、信息安全、统计、数学等相关专业； 2、反爬相关经验，具备网络安全、数据保护和风险管理方面的专业知识，有电商经验者优先； 3、熟练掌握SQL、Python等编程语言，具有扎实的数据分析能力及学习能力； 4、深入了解常见的爬虫技术和工具，具有丰富的反爬虫经验，熟悉Web安全、网络协议、漏洞扫描等相关技术； 5、具有较强的问题解决能力，能够快速分析和处理安全事件，具备良好的团队合作精神和沟通能力。

职位职责： 1、负责保护公司电商平台的数据安全，防范和打击爬虫及其他恶意行为，研究和掌握最新的反爬虫技术，制定和实施有效的反爬虫策略； 2、深入了解上下游业务形态，可独立发起治理专项，快速定位问题并形成落地策略及效果评估闭环； 3、分析和调查电商平台上的异常流量和可疑活动，从海量设备、行为数据中发掘有价值的信息； 4、可协助进行建模工作，如特征分析、数据可视化呈现等，为团队决策提供数据支持； 5、与产品研发团队高效合作，优化技术架构和端上安全能力，建立端管云三位一体的反爬体系，量化防控效果，驱动反爬能力的不断提高。 职位要求： 1、计算机、信息安全、统计、数学等相关专业； 2、反爬相关经验，具备网络安全、数据保护和风险管理方面的专业知识，有电商经验者优先； 3、熟练掌握SQL、Python等编程语言，具有扎实的数据分析能力及学习能力； 4、深入了解常见的爬虫技术和工具，具有丰富的反爬虫经验，熟悉Web安全、网络协议、漏洞扫描等相关技术； 5、具有较强的问题解决能力，能够快速分析和处理安全事件，具备良好的团队合作精神和沟通能力。

职位职责： 1、制定区域KA增长解决方案：与团队共建并规模化输出区域大客户战略方案，包括：JBP框架、活动打法手册、联合投放模型、绩效增长方法论等，助力品牌在东南亚多市场实现可持续增长； 2、建设数据化客户运营工具：搭建并持续优化区域评分卡、诊断工具、产品对标及分析看板等数据驱动框架，提升区域业务规划与决策效率； 3、负责中国/国际FMCG品牌的业务增长：端到端负责重点品牌的GMV及广告增长，制定垂类策略，推动生态赋能、经营效率提升及多市场的长期成功； 4、促进跨市场及跨团队协作：通过结构化沟通机制与共享OKR，推动东南亚各市场团队、品牌总部及跨部门伙伴的高效协同，确保策略一致、执行顺畅； 5、输出行业洞察与业务建议：基于数据及市场洞察，为产品方案、营销解决方案、资源配置等关键决策提供可落地建议，加速平台及品牌增长，提升投入产出比； 6、参与区域B端营销活动策划与执行：配合区域团队推进大客户相关B端品牌营销或行业活动，提升TikTok Shop在行业端的认知度与影响力。 职位要求： 1、4年及以上电商平台、品牌电商、KA/商家管理或相关行业经验； 2、具备国际视野及东南亚市场兴趣，接受适度出差； 3、具备优秀的沟通能力、跨团队协作力与商务谈判能力； 4、数据分析能力强，熟悉业务指标、报告体系与预测模型； 5、能适应快速变化的跨文化环境，具备强执行力、责任心与问题解决能力。