技术服务工程师/Solutions Architect

技术服务工程师为我们的客户提供理想的技术解决方案和技术支持。协同销售与客户成功经理，技术服务工程师需要在售前阶段协助销售签单，设计技术方案，并且在售后的平台技术对接阶段推进项目进展。技术服务工程师需要具备一定的IT背景，解决复杂的客户技术对接，解答客户技术难题。

职责描述：
1. 熟悉公司的产品和解决方案
2. 负责推进客户平台与impact平台的技术对接
3. 售前阶段协助确定方案可行性
4. 与客户技术团队沟通，推进项目对接
5. 售后阶段解决客户技术问题
6. 与客户成功经理协作，推进项目整体顺利进展

任职要求：
1. 1-3年SaaS产品技术支持经验
2. 本科及以上计算机科学或信息系统相关专业背景，熟悉JS和API接口开发优先
3. 有相关技术支持工作经验，有相关标准版、专业版产品的技术对接项目经验者优先
4. 学习能力强
5. 良好的人际关系处理与沟通能力
6. 中文（普通话）与英文会话能力

Technical Solutions Specialist helps formulate ideal technical solutions for potential clients. Working alongside the Sales and CSMs, this employee will support our sales team at prospect meetings, design implementation, and solution paths, also serve to escalate development work. This role should be professional on technical side, be responsible for complicated client integrations, as well as trouble shootings.

Role Discription：
1. Professional about company's products and solutions
2. Manage technical integrations for clients' platforms
3. Work with Sales/Pre-sales team ensuring solution feasibility
4. Communicate with clients' tech teams, guiding them about implementation
5. Manage trouble shootings for clients during integration
6. Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly

Role Requirements：
1. 1-3 years experience supporting cloud based SaaS products
2. Bachelor degree or above in computer science or information systems, familiar with JS and API development will be preferred
3. Previous experience of technical supports. Previous experience onboarding Standard and Professional level accounts is preferred
4. Fast learner
5. Excellent communication / interpersonal skills
6. Chinese (Mandarin) and English communication