工作描述和职责：
o Provide application and hardware support
o 提供计算机软件和硬件相关服务
o Provide front-line remote telephone or on-site support for internal staff
o 通过电话或者现场服务为公司内部员工提供IT支持
o Provide functional support on enterprise，mobility and smart office applications, etc.
o 提供企业级应用，移动端应用以及智能办公应用的功能支持
o Work with Firm wide GTS team to manage ***** IT operations to ensure the IT systems are operating reliably; Responsible for the efficient and effective delivery of quality IT Service to firm wide staff
o 与GTS 其他团队协作确保IT系统可靠运行，高效率地向广大员工提供高质量的IT服务
职位要求：
o College or above with 0-5 year(s) working experience in customer services industries
o 大学以上学历，具有0-5年技术支持相关工作经验
o Excellent understanding of customer services and strong sense of customer focus
o 具有良好的客户服务意识
o Willing to study with sense of responsibility
o 责任心强并且愿意学习
o Team player with excellent inter-personal, communication and listening skills
o 拥有良好的人际关系，沟通和聆听能力
o Good problem analysis and solving ability
o 具有良好的问题分析和解决能力
o Follow the trend of IT technology development, willing to accept new transaction
o 紧跟IT技术发展，愿意接受新的事物
o Self-starter who is able to work independently, under pressure and willing to work outside office hours
o 能自我学习，在高强度压力下独立工作并愿意在非工作时间工作内学习和工作
o Strong English communication capability
o 较强的英文沟通能力
符合以下条件，将会被优先考虑：
o Holder of PMP, MCSE, ITIL Certificate is advantage
o 持有以上证书优先