Position responsibilities:
1, Responsible for daily customer pre-sales discussions, after-sales consulting and answering system functions related questions;
2, Responsible for customers after-sale service, operation of the system and providing training to new clients;
3, Responsible for product usage issues reporting and providing timely feedback, maintain excellent customer experience;
4, Responsible for tracking customer developement while using the system and resolve technical problems, follow-up related work
5, Complete other company's related assignments.

Job requirements:
1, Possess a strong sense of customer service, able to cope with customer consultation and complaints, have a strong coordination capacity;
2, Good language expression and communication skills, a great sense of responsibility, can bear a certain amount of work pressure;
3, Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support;
4, Computer or finance-related major preferred, Internet companies, finance industry or large customer service center experience is preferred