岗位职责：
●通过支持服务和服务，使SaaS业务部门成功执行其战略
项目部署、流程改进和战略举措
●实施任何将改善我们的客户/客户支持运营的举措
工作流程
●识别支持工具痛点和机会，以改善多个业务
●根据客户满意度确保项目的成功交付和测量
指标和更广泛的业务
●与多个利益攸关方密切合作，制定和优先考虑全面、
数据驱动的技术/工具请求并在项目生命周期中支持团队
●与项目、产品和技术团队建立富有成效的工作关系。
Job Responsibilities:
● Enable SaaS Business Unit to successfully execute its strategy by supporting service and
project deployment,, process improvements and strategic initiatives
● Implement any initiatives that will improve our client/customer support operations and workflows
● Identify support tooling pain points and opportunities to improve business across multiple
teams and functions: operational, technical and frontline members
● Ensure successful project delivery and measurement in accordance to customer satisfaction metrics and the wider business
● Partner closely with multiple stakeholders in developing and prioritising comprehensive
data-driven technology/tooling requests and support the team through project life cycle
● Build productive working relationships with project, product and technical team.
基本要求：
●有项目管理经验，管理所有相关利益相关者
●学士学位，或之前管理开发人员和项目的经验
●1或2年以下工作经验：软件工程、系统工程、
支持、解决方案工程以及项目/项目管理经验
使用技术解决方案交付业务价值的良好记录
●具有多种需求分析技术/方法的经验，并具有领先的
跨多个时区和功能的跨职能工作
●展示快速适应、学习新技能和“脚踏实地”的能力
●强大的分析和技术思维，以及强大的组织和关系
管理技能。
●熟练的口头和书面沟通，影响和解决问题的能力
●足智多谋，以行动为导向，能够独立完成工作并克服困难
通过创造性地解决问题来解决障碍
●通过与客户的有效沟通，提供卓越的客户服务
英文和中文，包括书面和口头。
**技能和知识：
●有金融机构/加密货币行业或软件/IT工作经验
解决方案和服务公司
●能够立即/两周内开始
●英语和汉语的语言能力
●项目管理资格/认证优先
●有与客户合作的经验，了解他们的问题并管理他们的
期望，参与项目管理
●优秀的面向客户的技能和出色的书面和口头沟通技巧
●以积极的态度向应届毕业生开放；愿意学习和成长。
Basic requirements:
● Prior experience with Project Management, managing all relevant stakeholders
● Bachelor’s Degree, or prior experience managing developers and projects
● 1 or 2 years experience in one of the following: software engineering, systems engineering,
support, solution engineering in addition to project/program management experience with a demonstrated track record of delivering business value using technology solutions
● Experience in multiple requirement analysis techniques/methodologies, and leading
cross-functional efforts across multiple time zones and functions
● Demonstrate ability to quickly adapt, learn new skill sets and "hit the ground running"
● Strong analytical and technical mindset, as well as strong organisational and relationship
management skills.
● Proficient verbal and written communication, influencing and problem-solving skills
● Resourceful, action-orientated with the ability to get things done independently and overcome
obstacles by developing creative solutions to problems
● Provide excellent customer service by effectively communicating with customers in both
English and Chinese, both written and verbal.
Preferred skills & knowledge:
● Prior experience working at a financial institution/Cryptocurrency industry or software/IT solutions and services company
● Able to start immediately/within two weeks
● Language proficiency in English and Chinese
● Project Management qualifications/certifications is a plus
● Experience working with customers, understanding their issues and managing their
expectations, being involved in project management
● Excellent client-facing skills and excellent written and verbal communication skills
● Open to fresh graduates with a positive attitude; the willingness to learn and grow