Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Heroes of Skyrim, Path of Immortals, Game of Sultans and Game of Khans.

We are seeking a English-speaking customer support representative for our mobile games. It is a full-time position based in Hong Kong.

What will you do?
You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:
1. Communicating effectively with players via ticket system and social platforms;
2. Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc;
3. Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up;
4. Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts);
5. Establishing and maintaining good relationships across teams and departments.

Job requirements?
Have good written and verbal communication skills in English;
Love games, like to communicate with users, understand player's psychology and habits;
Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
Strong problem-solving/troubleshooting skills;
Proactive and creative with the drive to improve and continuously learn;
Availability to work off-hours when needed;
Pleasant personality, good teamwork, and stress tolerance;
We always welcome fresh graduates or interns.

办公室地址：目前是定位在香港，具体的办公室还在寻找中