● Hands-On Integration Development: Work directly with engineering teams to design, implement, and troubleshoot API integrations between fulfillment systems, e-commerce platforms, and carrier networks
● Document Operational Workflows: Partner with fulfillment teams to map, analyze, and document complex workflows across various WMS, TMS, and ERP systems to identify optimization opportunities
● Drive Platform Innovation: Own the product strategy for warehouse management systems, inventory management flows, and carrier management integrations that power our direct fulfillment model
● Build Strategic Roadmaps: Define and communicate a clear one-year product roadmap focused on operational efficiency, merchant experience, and scalable fulfillment capabilities
● System Integration Expertise: Lead technical discussions on ERP/WMS/TMS integrations, data mapping, and system configurations to ensure seamless operational flow
● Optimize Fulfillment Operations: Work on the fulfillment floor to understand processes firsthand, then collaborate with operations teams to develop product solutions that maintain our industry-leading accuracy and delivery performance
● Lead Cross-Border Solutions: Innovate on compliance workflows, customs documentation, and de minimis optimization to streamline international fulfillment
● Measure and Iterate: Gather operational data, merchant feedback, and performance metrics to continuously improve our fulfillment platform and drive measurable business outcomes
What You'll Bring
● 3PL/Fulfillment Expertise: 3+ years of hands-on experience in logistics, fulfillment operations, or warehouse management systems implementation
● Technical Integration Experience: Proven experience working with engineering teams on API integrations, system configurations, and technical product implementations
● ERP/WMS/TMS Knowledge: Deep understanding of fulfillment system workflows and experience documenting complex operational processes across multiple platforms
● E-commerce Platform Knowledge: Familiarity with Shopify, marketplace integrations, and e-commerce fulfillment requirements
● Strategic-Boldness: Ability to think outside the box and drive innovative solutions in a dynamic, fast-growing environment
● Extreme Ownership: Demonstrated ability to take full accountability for results while working as part of a kind-and-caring team