DragonPass is a global B2B2C Airport services provider developing fintech travel solutions for companies such as Barclays, Visa, MasterCard, RBS, Revolut and many similar companies all around the world. Services range including Transport Security Fast Track, Airport lounges and Airport restaurants. Our main aim is to simplify technical complexity. We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. All of this must be done with beautiful UI and UX. DragonPass has headquarters in Guangzhou, with the international headquarters outside of China being in Hale, Cheshire. There are additional offices in London, Sao Paulo, Johannesburg, Singapore, Shenzhen, Beijing and Shanghai. The business is growing very quickly and looking to recruit individuals with a passion for travel, networking and self-development. What will you be doing? The 24/7 technical support engineer will be acting as a bridge between development team and clients/account management team. Bilingual is mandatory to communicate with the development team and clients/account management team. The 24/7 technical engineer shall handle the call/email from clients for any incidents or 7system outage. The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. Check error log from the monitoring system and, identify the root cause of the issue. Create and manage the incident ticket in JIRA. Identify the areas/parts of the system/service causing the issue, and the corresponding impacts to the customer. Create the standard operation support documents in English. Implement the urgent fix based on the standard operation support documents with the support from the DevOps at infrastructure level. Filter the non-critical issues that can be fixed in next day. Preferred skills One or more years of experience in 24/7 Technical support Excellent hands-on support experience in AWS/ Azure Knowledge of programming languages such as Java Strong experience in Linux and Terraform Proficiency in writing automated scripting language in Python Experience in monitoring tools – Grafana, or any other monitoring tools Understanding of full-stack web/mobile, including protocols and web server optimization standards Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Proficient in English and Mandarin language skills

Responsibilities： 1. Provide Level 2 technical support to investment applications; 2. Define standard workflow and governance level 1 helpdesk according to IT policy; 3. Troubleshooting on application issues, connectivity issues as well as batch job issues; 4. Respond to user query related to application access or functions; 5. Provide technical solutions to business users, make design and workflow to facilitate the needs; 6. Conduct data analysis and testing, draft testing plan; 7. Prepare FS and TS for change requirements; 8. Make change to config files or some programs; 9. Coordinate meetings with internal and external parties; 10. Drive small projects/ enhancements and see it to the end. Requirements： 1. Education – University graduate in computer science or equivalent, fluent in English; 2. Working experience 5 years or above, IT development experience 3-5 years; 3. In-depth business and application knowledge of IT and operations in the investment management industry, especially derivative instruments of all types; 4. Good communication and problem-solving skills; 5. Ability to think over the long-term, applying a strategic focus completing large-scale change projects; 6. Positive working attitude, willing to learn and work independently; 7. Well-versed in System Development Life Cycle (SDLC); 8. Experience with finance application highly regarded; 9. IT Skill set: Python, Java, SQL server, Oracle, etc.

Role The Support Engineer at Pipe17 is responsible for providing our customers with Level 1 (L1) and Level 2 (L2) support. As an integral part of the Pipe17 team, the Support Engineer will work directly with customers to resolve technical issues related to our solution, which connects sales channels, 3PLs, and ERP systems within the e-commerce sector. Support Engineers will use tools like Zendesk, Slack, and Datadog to provide timely and effective support, including troubleshooting API integrations and ensuring seamless operation of customer systems. Responsibilities ●Customer Support: Provide L1/L2 support to customers via Zendesk, Slack, and scheduled calls. ●Technical troubleshooting: Diagnose and troubleshoot issues with APIs integrations using tools like Datadog. Read and understand JSON data to identify and resolve issues. ●Collaboration: Work closely with Solution Architects and Developers to escalate and resolve complex issues. Ensure clear communication between non-technical customers and technical teams. ●Documentation: Maintain detailed and accurate records of customer interactions and technical issues—document troubleshooting steps and solutions for the internal Knowledge Base. Skills ●E-commerce Knowledge: Understanding of the e-commerce business and related sales channels, 3PLs, WMS, and ERPs. ●Proficiency with APIs: Ability to work with APIs for data integration. Troubleshooting. ●JSON data: ability to read and understand JSON data, ●JavaScript Knowledge: Basic/Intermediate skills for customization and identifying/solving issues with custom mappings. ●AI Tools Experience: Familiarity with AI tools is desirable. ●System Logs Interpretation: Ability to read and interpret system logs for issue diagnosis. ●Problem-solving skills: strong analytical and troubleshooting abilities. The capacity to think critically and provide solutions to technical challenges. ○Strong problem-solving abilities. ●Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical customers clearly and concisely. Strong interpersonal skills are required to create a positive customer relationship and teamwork. ●Experience: Previous experience in a technical support role, preferably within the e-commerce sector. ●Prioritization Ability: manage multiple tasks and priorities in a fast-paced environment. ●Positivity: Proactive attitude and a customer-first mindset.

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Heroes of Skyrim, Path of Immortals, Game of Sultans and Game of Khans. We are seeking a English-speaking customer support representative for our mobile games. It is a full-time position based in Hong Kong. What will you do? You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to: 1. Communicating effectively with players via ticket system and social platforms; 2. Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc; 3. Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up; 4. Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts); 5. Establishing and maintaining good relationships across teams and departments. Job requirements? Have good written and verbal communication skills in English; Love games, like to communicate with users, understand player's psychology and habits; Strong computer skills, the ability to operate multiple applications and platforms simultaneously; Strong problem-solving/troubleshooting skills; Proactive and creative with the drive to improve and continuously learn; Availability to work off-hours when needed; Pleasant personality, good teamwork, and stress tolerance; We always welcome fresh graduates or interns. 办公室地址：目前是定位在香港，具体的办公室还在寻找中

岗位职责： Altair is seeking experienced desktop support engineers to add to our team, supporting a wide variety of highly technical environments and users. This role will include first-line ticketing and call resolution on a ***** and remote basis. The role includes providing support to Altair colleagues by responding to all incoming incidents and services requests for PC’s , software, laptops, mobile devices, and other IT services. Responsibility is broad, ranging from ticket creating and maintenance, through troubleshooting and into break/fix support on PC hardware, printers, mobile devices etc. Working as a global team and escalation to the appropriate specialists is an important aspect of the role. 更具体的职责包括，但不限于： - 用户联系和开票（负责*****区域/Altair其他国家）； - 将更复杂的需求上报给二级和专业团队、诊断、排除故障和解决下列问题 - 笔记本电脑/台式机硬件和操作系统（Windows, Mac, Linux）、移动设备（iOS / Android）； - 基本的桌面软件（例如，Office、7zip、Adobe reader、notepad++、浏览器等）； - 为新用户建立和交付机器/为现有用户更换机器； - 新用户入职培训和任务清单； - 更新和维护知识库票据和CMDB/资产管理信息； - 用户教育（标准软件、IT工作流程等）； - 协助全球基础设施团队处理本地事件和项目工作（例如，作为 "远程手"）； - 参与团队项目规划和审查相关的本地和全球举措； 岗位要求： - 有不少于3年的远程、本地桌面支持经验； - 桌面/笔记本电脑硬件故障/修复技能； - 较强主动沟通能力以及英语书写和口语能力； - 熟悉ITSM概念和流程； - 有Windows和Mac的桌面管理经验，有Linux的经验为佳； - 熟悉微软团队，有活动目录基本管理任务的经验； - 桌面级的Microsoft 365支持经验（Outlook，办公应用程序等）； - 具有ITIL基础水平者优先 - 有自动化操作系统和软件部署及补丁系统的经验者优先考虑； - 有与高技术用户打交道的经验者优先； - 接触软件开发、机械工程和高性能计算等环境优先考虑。

Job Role : Teamcenter Support & Admin Location : Shanghai, China Exp : 7+ years Job Description : Candidate must be able to read/write/Speak Chinese with below skills, - Teamcenter User support experience - Teamcenter Admin experience - Teamcenter AWC - Catia - TcVis - IT Service Now - Should understand SLA process and should be able to maintain them - Understand Support process - Understanding of Linux system is desirable

Job Role : Teamcenter Support & Admin Location : Shanghai, China Exp : 7+ years Job Description : Candidate must be able to read/write/Speak Chinese with below skills, - Teamcenter User support experience - Teamcenter Admin experience - Teamcenter AWC - Catia - TcVis - IT Service Now - Should understand SLA process and should be able to maintain them - Understand Support process - Understanding of Linux system is desirable

主要职责描述： 该职位将外派至世界知名公司，负责公司的店铺及办公室日常IT维护。 负责客户店铺及办公室的软硬件和桌面系统的日常维护 负责客户店铺及办公室的网络及其设备的维护、管理、故障‌‌排除等日常工作，确保公司网络日常的正常运作 安装和维护客户店铺及办公室的计算机、服务器系统软件和应用软件，同时为其他部门提供软硬件技术支持 定期巡检店铺IT设备 IT设备资产记录维护 解决排除各种软硬件故障，做好记录，定期制作系统运行报告 职位要求 大专以上毕业，IT相关专业 相关工作经验3年及以上 熟悉Windows PC操作系统安装配置以及应用软件部署，能够快速解决PC端常见问题有搭建和运维企业网络或其他硬件设备维护的经验者优先 有较强的学习领悟能力以及解决问题能力 做事认真、积极主动、责任心强、抗压 良好的沟通能力及团队合作精神 基本英文读写

要求 1年以上经验，IT软硬件支持经验。熟悉IT基础知识，英文文档写作能力。生产车间/仓库等制造企业工作的优先，女士且英文读写熟练，口语简单交流 2轮面试 岗位职责： 1. 根据服务请求完成完成企业内部操作系统，应用软件，邮件客户端，打印系统， 网络，办公设备等方面的安装，管理，维护 2. 各种PC软硬件故障诊断，排查及升级 3. 桌面设备（台式机，笔记本，打印机）安装，调试，配置及维护 4. 办公周边设备（电话，打印机，视屏会议等）的安装，调试及维护 5. 公司IT资产维护如：手机，显示器，耳机等 6. IT文档撰写，IT指南，宣传稿的组织等 职位要求： 1. 有1年以上相关IT桌面支持经验 2. 有在生产车间/仓库等制造型企业工作的优先 3. 有良好流利的英语书写能力及基本的英文口头表达能力 4. 具备良好的沟通能力，善于和各方进行协调，工作积极主动

职位描述： 1.主要负责AIA HK Vitality（App）日常系统支持，包括但不限于以下范围： 2.T3日常系统支持，帮助客服上报及解决App会员反馈的系统及技术问题 3.协助记录客服上报App会员反馈的奖赏缺失问题 4.与外包技术公司进行沟通，调查系统错误原因及解决系统Bug 5.审查会员上报的不符合会员协议的图片 任职要求： 1.具备基本的Microsoft 技能 如：Word、Excel 。（了解VBA优先） 2.具备出色的沟通能力和学习能力、良好的客户服务观念、工作责任心及团队合作精神。（充满热情及拥有出色的解决问题能力者优先） 3.通过大学英语四级,必需拥有基本的英语阅读和写作能力 4.日常使用及接触过一定数量的App 5.实习期至少三个月，实习期间需保证每周出勤不少于三天（可出勤天数更多者优先） 6.专业不限，计算机相关专业优先，2024届学生优先

1，完成软件系统代码的实现，编写代码注释和开发文档： 2，辅助进行系统的功能定义，程序设计： 3，根据设计文档或需求说明完成代码编写，调试，测试和维护： 4，分析并解决软件开发过程中的问题： 5，协助测试工程师制定测试计划，定位发现的问题： 6，负责管理软件项目开发，达成项目目的，包括项目团队、项目进度、项目质量及费用： 要求： 年龄30-35 有上进心，创业精神，服从管理，有团队意识。

我们正在寻找一名社交媒体运营专员，负责 Olares 社区渠道的日常执行、排期和管理。您将负责创建和维护统一的社交媒体日历，将现有资产转化为引人入胜的微内容，并成为我们用户的主要联系点之一。您的工作将对产品发布、众筹活动和品牌故事传播起到至关重要的作用，同时让快速增长的社区获得最新资讯并保持活力。 【主要职责】 * 渠道运营： 运营并发展我们的官方社区和媒体渠道：Discord、X、Discourse 论坛、YouTube、Bilibili 和微信群。 * 内容日历与排期： 建立与产品发布、营销活动和重要技术事件相符的滚动内容日历。确保根据时区及时发布内容。 * 内容改编： 将现有博客文章、发布说明、演示视频和设计资产转化为适合各平台、量身定制的文字、图片或短视频片段。 * 社区管理： 回应用户问题，向产品或支持团队报告问题，执行社区准则，并培养积极的对话氛围。 * 早期支持： 通过社交媒体私信和论坛帖子处理基本的客户服务咨询。 * 活动推广： 协调产品发布、筹款里程碑和合作伙伴活动的社交媒体预告、倒计时和实时发布。 * 分析与报告： 跟踪渠道增长、互动、用户情绪和漏斗指标。定期提供可操作的洞察报告。 【必备条件】 * 具备母语水平或高熟练度的中英文能力（书面和口语）。 * 在科技、SaaS、开源或消费硬件品牌拥有2年以上多平台社交媒体运营经验。 * 能够将长篇内容（文档、博客文章、视频）改编成简洁、针对平台优化的帖子。 * 扎实掌握社交媒体工具、最佳实践和各平台（尤其是 Discord）的礼仪规范。 * 对新兴技术充满热情——人工智能、云计算、自托管等——并愿意深入研究产品功能。 * 适应快节奏的初创公司/开源环境；积极主动、注重细节并以数据驱动。 【加分项】 * 有支持众筹活动（如 Kickstarter、Indiegogo 等）的经验。 * 具备基本的图形或视频编辑技能（例如 Canva、Figma、CapCut、Adobe Express）。 * 曾参与开源或开发者社区。 ByteTrade is looking for a hands-on Social Media Operations Specialist to manage the daily execution, scheduling, and moderation of our community and social channels. You'll be responsible for creating and maintaining a unified social media calendar, transforming existing assets into engaging micro-content, and serving as a primary point of contact for our users. Your work will play a crucial role in amplifying product launches, crowdfunding initiatives, and brand storytelling, all while keeping our rapidly expanding community informed and inspired. 【Key Responsibilities】 * Channel Operations：Operate and grow our official channels: Discord, X, Discourse Forum, YouTube, Bilibili, and WeChat groups. * Calendar & Scheduling：Develop a rolling content calendar aligned with product releases, campaigns, and key tech events. Ensure timely posting across various time zones. * Content Adaptation：Transform existing blog posts, release notes, demo videos, and design assets into tailored text, image, or short-form video snippets for each platform. * Community Moderation：Respond to user questions, escalate issues to product or support teams, enforce community guidelines, and foster positive conversations. * Early-Stage Support：Handle basic customer service inquiries via social DMs and forum threads. * Campaign Amplification：Coordinate social teasers, countdowns, and live-posting for product releases, crowdfunding milestones, and other events. * Analytics & Reporting：Track channel growth, engagement, sentiment, and funnel metrics. Present actionable insights regularly. 【Must-Have Qualifications】 * 2+ years of experience operating multiple social platforms for a tech, SaaS, open-source, or consumer hardware brand. * Bilingual with native-level or high-proficiency English (written and spoken). * Demonstrated ability to repurpose long-form content (documentation, blog posts, videos) into concise, platform-optimized posts. * Solid grasp of social media tools, best practices, and etiquette across channels, especially Discord. * Passion for emerging technologies—AI, self-hosting, edge computing—and a willingness to dive deep into product features. * Comfortable in a fast-moving startup/open-source environment; proactive, detail-oriented, and data-driven. 【Nice-to-Have】 * Experience supporting crowdfunding campaigns (Kickstarter, Indiegogo, etc.). * Basic graphic or video editing skills (e.g., Canva, Figma, CapCut, Adobe Express). * Prior involvement in open-source or developer communities.

Responsibilities： 1) Partner with the application teams on IT solution configuration and review. 2) Interact with internal and external parties on planning and execution. 3) Play a role in incident and problem management such as impact assessments, troubleshooting and remediation and prevention. 4) Compile operation and technical documents such as knowledge base, technical procedures and test reports. 5) Automation of server operations. 6) Collaborate with the Cyber security/infrastructure engineering and project teams to adopt modern technologies, such as multi-cloud and container orchestration, to enhance manageability. 7) Take roster on call for non-office hour to support production incidents and alerts, all the OT will take compensatory leave to offset: a. Mon – Fri non-office hour: once per month, around 10 calls, average 1 hour per call b. Saturday whole day: once per two months, around 8 hours Requirements: 1) Degree in Computer Science, Information System or IT related disciplines. 2) Minimum 3 years of direct, hands-on Windows administration experience. 3) Advanced knowledge of Windows platform. 4) Familiarity with VMware ESXi support. 5) Familiarity with Powershell scripting. 6) Experience of managing change implementation on large scale systems. 7) Familiarity with Automation practices and tools (SCCM) 8) Good team player with passion to learn and aspirations for career development in the financial industry.