1. Responsibility
We look for team members who can provide our clients with a wonderful experience along with flexibility, speediness, transparency, and reliable solutions.
We need you:
review client's profiles for accounts application to ensure compliance with regulation rules.
reply inquires from Webull app/email, in a manner of professionalism and amity.
collect feedback and analyze it to help improve our app with Product/Technical/Marketing team.

2. Requirements
To support clients from the US and all over the world, it is required to obtain excellent reading and writing skills.
We expect you:
to be a quick learner and a fast doer.
listen to clients and identify what the client needs.
Dig into complex cases, evaluate and solve them solo or with teamwork.
Share and communicate internally with updated information.
Handle pressure from the heavy workloads.
Good expression in being sympathetic and proactive.
Be keen on the financial industry and security market development.

职责：
1.通过网络，在线上快速及准确地回复海外客户的即时通讯，邮件及App内反馈，包括提供咨询解答，提供问题解决方案，跟进直至解决。
2.收集、分析和总结用户的反馈，发现共性，及时上报给团队内部跟进处理。

要求：
1.**本科及以上学历。相关专业：英语专业，金融或经济专业；
2.英语专业能力：TEM-4及以上，或雅思7分，或托福90分。英语书写能力强，英语口语流利；
3.有海外工作、学习经历，海外客户服务工作经验等优先；
4.思维灵活，学习能力强；耐心细致，责任心强；强工作主动性，有客户服务意识，同理共情心和抗压能力；
5.对金融领域有了解或有强烈的兴趣意愿在金融领域深耕发展；
6.善于沟通，有良好的团队协作精神，推进团队成员的工作及项目进展
本岗位无销售，暂不接受兼职或短期实习

福利：公司购买五险一金和额外的商业保险，配备有健身房、桌球、乒乓球等众多休闲娱乐设施。有去国外在地券商交流学习的机会。提供下午茶，节假日礼品、生日礼品，团建等十余项员工福利。
入职后会有全额带薪培训，每日有餐补，该岗位晚班（轮班制）可额外补贴100元/天。

欢迎有金融、海外经历、英语突出，希望长期在金融领域发展的同学加入我们！