岗位职责：
1. Manage Customer Service and support Contact center operation
2. Provide feedback & coaching to Team Manager
3. Provide Improvements Action Plans and reports Identify strengths and weakness to help operational and professional development
4. Assure compliance of metrics & procedures
5. Present monthly operational reports
6. Communicate policies & procedures to Team Managers to ensure performance results
7. Partner with individuals or organizations to increase the satisfaction of our customers
8. Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution
9. Be accountable to any tasks assigned by client and by company
10. Apply strategic thinking to focus on the results and goals to achieve with end Customers

岗位要求
-Fluency in English both oral and written
-Bachelor degree or above in Computer Science or Management related or equivalent professional
-At least 5 years of supervisor or team leadership experience in customer or tech support industry
-Strong in following skillsets:

1. Service / Soft skill communication
2. Presentation
3. Planning, Resource Organizing, Data Analyzing
4. Customer Orientation & Relationship Management
5. Internal cooperation and coordinationCertificate

COPC certification is a plus