现场服务IT工程师 IT Engin... 12k-15k

KEY ACCOUNTABILITIES
主要职责
- Ensure compliance with Club’s IT standards, policies and processes.
- Provide front line support on reported fault and arrange maintenance vendor for remedy and maintenance services.
- Support routine maintenance works and project deployment of infra equipment in IT hubs room.
- Maintain vendor relationship and evaluate vendor performance. Follow up with maintenance vendors and user departments regarding to various devices.
- Work on office hours on ***** race-day and non-race day support.
- Work closely with IT departments to ensure that the end user experience meets expectations and business demands.

- 确保符合俱乐部的IT标准、政策和流程。
- 对上报的故障提供一线支持，安排维护供应商进行修复和维护服务。
- 支持IT机房基础设施设备的例行维护工作和项目部署。
- 维护供应商关系和评估其绩效，跟进维护供应商与用户部门的各种设备事宜。
- 本地赛马日和非赛马日内提供办公时间内的支持
- 与IT部门紧密合作，确保最终用户体验符合预期及业务需求。


QUALIFICATIONS /EXPERIENCE
任职资格 / 经验
- Diploma or above in Information Technology or relevant disciplines, Degree in Information Technology or relevant disciplines would be a plus.
- Minimum 4 to 5 years of work experience managing and delivering hardware and software services including at least 2 years in a management/supervisor role.
- Experience in problem solving and communication skills to update the progress among business users and internal operation team and stakeholders.
- Familiar with managing vendor and having an established relationship with vendor.
- Experience working in cross-functional teams or supporting project tasks is valued.
- Self-motivated, able to work under pressure and independently.
- Strong PC hardware & software, MS Windows, basic server & network knowledge.
- At least lead one IT project with project size is no less than 300K.
- Good communication skill and problem-solving ability.
- Strong organizational and time management skills.
- Holder of CCNP/CCIE/HCNP/HCIE/ITIL certification or equivalent is preferred.

- 持有信息技术或相关专业的大专及以上学历，信息技术相关专业本科或以上学历者优先。
- 拥有至少4至5年管理和交付硬件与软件服务的工作经验，至少包含2年管理/主管岗位经验。
- 具备出色的问题解决能力及沟通技巧，能够及时向业务用户、内部运营团队及相关利益方汇报进展。
- 熟悉供应商管理，并已建立良好的供应商关系。
- 具备跨职能团队工作经验或项目任务支持经验者优先考虑。
- 积极主动，能够在压力下独立工作。
- 熟练掌握PC硬件和软件、MS Windows操作系统，具备基础的服务器和网络知识。
- 至少主导过一个规模不低于30万元的IT项目。
- 具备良好的沟通技巧及问题解决能力。
- 拥有出色的组织与时间管理技能。
- 持有CCNP/CCIE/HCNP/HCIE/ITIL或同等认证者优先。