Focus Areas Manage EUC corporate hardware activities for APAC users, including coordination of hardware purchase, returns, shipments, replacements, asset management, etc. Provide Major Incident Management Support for the APAC time zone. Customer support /service enhancements Act as the first point of contact for other customers seeking technical assistance, primarily via logging a ticket in Jira SD. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress. Direct unresolved issues to the next level of support personnel or to the right resolution groups. Provide accurate information on IT products or services utilizing the documentation and processes in place. Record your activities in Jira SD in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.) Proactively follow up on open cases in your queue escalating timely to management for guidance if required. Identify, suggest and engage actively in possible improvements to procedures. Support actively ongoing documentation efforts, building knowledge base articles Assisting other teams as needed (Network/Engineering/etc.). Preferred skills and experience 1. Proven work experience as IT Helpdesk / IT Support Engineer 2. Strong Asset management skills 3. Solid O365 / Google Workspace technical support experience and ability to diagnose and resolve less complex technical issues 4. Windows & MacOS technical support experience 5. Experience resolving AV/ conference room issues 6. Networking foundations are a big plus (cabling, Wi-Fi, firewall). 7. Experience providing support to C-level executives - understanding the importance, impact & sensitivity in a corporate environment 8. Knowledge of the ITIL reference model 9. Proficiency / Fluency in English and Mandarin, both written and spoken Personal attributes 1. Team player, caring for the team’s success 2. Work approach - willing to learn and proactively explore new things on a daily basis 3. Good problem-solving, priority-setting, and collaboration skills

不能接受夜班勿投！只招夜班！ 每周40H工作制，晚班，每天中间休息1H 1. 10H/天 周一到周四 或周二到周五 晚上22:30-次日9:30 2. 8H/天 周一到周五 晚上23:30-次日8:30 Job Responsibilities: 1. Provide service to North American customers through email replies and Live Chat, follow up and ultimately resolve customer issues; 2. Provide product introductions and guide customers to complete transactions; 3. Track order generation, shipping, logistics, and provide real-time status updates; 4. Handle customer feedback issues, returns/exchanges, complaints, and provide effective solutions; 5. Self-familiarize with company business-related updates, regularly undergo business knowledge assessments to ensure timely mastery of relevant business knowledge. 岗位职责： 1. 通过回复客户邮件、Live Chat为北美客户提供服务，跟进并最终解决客户的问题； 2. 提供产品介绍，引导客户达成交易； 3. 跟进客户订单生成、发货、物流，提供实时状态更新； 4. 负责客户反馈问题处理，退换货、投诉处理等，有效提供解决方案； 5. 自行熟悉了解公司业务方面的相关更新，定期接受业务知识考核，确保及时掌握相关业务知识。 Job Requirements: 1. CET6/TEM4 or above, any major, proficient English listening, speaking, reading, and writing skills; 2. Good service mindset, excellent communication skills, ability to work under pressure and self-learn; basic knowledge of 3C products; 3. Able to adapt to night shifts, maintain synchronized work and communication with American colleagues and customers; 任职要求： 1. CET6/TEM4以上，专业不限，英文专业优先，熟练的英语听说读写能力； 2. 具备良好的服务意识、出色的沟通能力、抗压及自我学习能力；对3C类产品有一定认识； 3. 能适应夜班，和美国同事及顾客保持同步工作和交流； 工作地点：天府软件园A区，世纪城/天府三街双地铁口 试用期薪资不打折，全额五险一金，十三薪，15天带薪年假，外企氛围WLB

Job requirements: 1, Possess a strong sense of customer service, able to cope with customer consultation and complaints, have a strong coordination capacity; 2, Good language expression and communication skills, a great sense of responsibility, can bear a certain amount of work pressure; 3, Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support; 4, Computer or finance-related major preferred, Internet companies, finance industry or large customer service center experience is preferred

About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.

Job Description： 1, Responsible for cultivating and managing the VIP or selected customer group assigned by the company to ensure that customers have an excellent overall after-sales experience. 2. Regularly provide analysis reports of after-sales service quality. As a result, they become their trusted advisor through regular contact, understand customer needs and pain points, predict demand trends and be their voice, and provide relevant information to internal teams to ensure correct deployment, solve their actual needs, etc. 3. Satisfy customers' needs with reason, put them first, put forward counter-proposals, and manage their expectations when necessary to ensure that problems can be handled appropriately in one stop. 4. Become the customer upgrade coordinator in significant accidents, promote internal and external resources to prioritize solving customer problems, and provide fault reports and optimization suggestions after the accident is resolved. 5, Work closely with the internal team to participate in customer seminars, demonstrations, training, industry events, and other working meetings as needed to enhance customer stickiness and overall service perception. Qualifications： 1, Have more than two years of good customer service record, not limited to IT customer management or related work experience in telecommunications, good communication skills in English and Mandarin. 2, Excellent communication, coordination, and presentation skills to keep clients engaged in online or offline environments. Prioritize job competencies and time management skills. 3. under challenging situations/pressures, it can effectively deal with sorting out the priorities and solve problems by coordinating internal and external resources. 4, In a limited time and complex environment, flexibly use appropriate skills to lead, manage, and complete projects on time. 5. Have prior network-related knowledge, not limited to data or transmission majors. 6, Preference will be given to CCNA/ITIL/cloud-related/project management or similar based certification holders.

RESPONSIBILITIES: • Deliver timely, accurate, and respectfully follow up to customer questions and issues • Build deep knowledge of 2K products • Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles • Take ownership of Customer Service incidents and work to resolve them successfully • Interact effectively with customers and internal developers • Escalate issues as needed • Assist in generating training materials and customer-facing documentation • Become the subject matter expert for Tier 1 and Tier 2 Support • Work closely with other customer service associates KNOWLEDGE AND SKILLS: • Technically proficient with PC's and various gaming consoles • Computer literacy, specifically MS Office Suite and G Suite • Ability to quickly learn customer service based tools and techniques REQUIRED QUALIFICATIONS: • High School diploma or equivalent • Minimum age of 18 years and above • Proficient in Windows and MS Office • Strong verbal and written communication skills • Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level) • Working knowledge of current video game platforms and related hardware • Excellent attention to detail • Ability to establish and maintain effective working relationships with 2K teams and our customers • Reliable and can be counted on to work all scheduled shifts • Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays PREFERRED QUALIFICATIONS: ● Previous customer support experience in an online environment ● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools ● 1+ years of Customer service experience

Key Responsibilities • Identify Chinese music service priorities and roadmaps • Work with China based music service providers (MSP) defining how their service would be integrated into music platform. • Technical assessments of API’s that the MSP’s have to see if they can meet the integration objectives • Work with Masimo global product management, UX, and Specifications teams to capture requirements • Work with software team to assist in the integration project • Project coordination Required Skill • Music streaming domain knowledge (ie audio and streaming services etc) • Technical knowledge to review a SW/REST API and understand (high level) integration aspects. • Very good Chinese (Mandarin) and English skill • Product Management and UX experience • ‘User centric’ – the role requires the ability to unearth, understand and anticipate user needs very well.

岗位职责 1. 负责车载座舱系统的多媒体/蓝牙/导航/语音/车控/网联/CPAA/Camera等软件的开发。 2. 根据需求完成软件的系统分析及设计，完成设计文档。 3. 根据设计文档完成代码的实现，调试，测试。 岗位要求 1 三年以上工作经验，熟练掌握嵌入式Linux软件开发技能，包括开发、编译、调试等流程； 2 熟悉嵌入式Linux或Android操作系统框架； 3 对多线程开发有较深理解，熟练掌握进程间通信方式，socket，dbus，shareMemory，ZMQ等； 4 熟练使用C++进行面向对象的嵌入式编程，能够熟练应用常用设计模式； 5 至少能够使用一种脚本语言如 shell, python等； 6 熟悉嵌入式软件开发流程，有良好的编程风格，能够独立完成从需求分析，软件设计，代码编写调试； 7 有座舱软件相关开发经验者优先考虑； 8 良好的分析解决问题的能力，良好的团队协作精神

作为电商客服，您将负责处理客户的咨询、投诉以及售后服务，以提供优质的客户体验。我们期待您具备良好的打字速度和沟通能力，有相关工作经验者优先。 主要职责： 1. 通过电话、邮件或在线聊天工具解答客户的疑问，提供产品信息及购买建议，处理客户投诉，提供售后支持。 2. 收集客户反馈，及时回应客户需求，与其他部门协作，共同提升客户满意度。 3. 快速、准确地录入客户信息、订单信息和其他相关数据。 4. 参与客户服务流程的优化和改进，提高客户服务质量和效率。 职位要求： 1. 至少1年电商客服工作经验，熟悉电商行业及客户服务流程。 2. 熟练操作计算机，打字速度快，具备良好的文字表达能力。 3. 具备良好的沟通技巧和问题解决能力，能够承受工作压力，适应轮班制。 4. 具有团队合作精神，愿意学习和不断提升自己。 我们提供： 1. 竞争力的薪资待遇和完善的福利制度。 2. 广阔的职业发展空间和培训机会。 3. 舒适的工作环境和人性化的管理。 欢迎有志之士加入我们的团队，共同创造美好的电商未来！

As an Identify and Access Management specialist, provide security administration functions support via call/email/instant chat channel to ensure all the defined functions are properly executed according to the standard and procedures. Handle security administration and implement controls to safeguard company resources. Support to implement the solution for the security requirement of compliance and audit. Ensure working procedures updated and continually improve the existing process. Job Responsibility: • Response to AIA internal users’ and external vendors’ contact via call, email and instant chat channel • Answer AIA internal users’ and external vendors’ query about GIS products/services • Provision GIS IAM requests following procedures and AIA security standards • Escalate and manage security incident and provide in scope solution intent to solve the incident at the first contact • Maintain team knowledge base as up to date • Log the contact properly in particular platform • Rotated 24*7 shift • Coordinate with internal/external parties to ensure the AIA security standards and procedures are properly implemented. • Provide compliance and audit checking support and self-assessment. • Strictly follow AIA standards and internal procedures/guidelines in daily operation. • Other related assignments as instructed. Job Requirement: • University degree or above in IT or related disciplines • Minimum 3 years IT working experience • Good communication of English both in oral and written • Good communication of Mandarin in oral • Hands on experience on one of OS or DB platform • IT security concept or certification like CISA/CISM/CISSP/ISO27000 • Teamwork spirit, Mature, Willing to take responsibility and challenge

岗位职责:1.参与大数据中心大数据相关（不限）的软件项目需求分析、架构设计、功能研发等；2.负责各主要模块的功能设计和编码实现。 任职资格:1.**本科以上学历，1-5年工作经验，校招不受限；2.熟悉java/jvm， 熟悉java应用开发软件栈；3.熟悉java web服务常见框架，有丰富的web service开发项目经验；4.熟悉linux，有良好的算法和数据结构基础；5.关注性能、有分布式系统或者高并发开发经验者优先；6.熟悉关系型数据库技术，有性能调优的加分；加分项：7.有分布式应用软件（hadoop/kafka/redis等）经验加分。

我们正在寻找一名社交媒体运营专员，负责 Olares 社区渠道的日常执行、排期和管理。您将负责创建和维护统一的社交媒体日历，将现有资产转化为引人入胜的微内容，并成为我们用户的主要联系点之一。您的工作将对产品发布、众筹活动和品牌故事传播起到至关重要的作用，同时让快速增长的社区获得最新资讯并保持活力。 【主要职责】 * 渠道运营： 运营并发展我们的官方社区和媒体渠道：Discord、X、Discourse 论坛、YouTube、Bilibili 和微信群。 * 内容日历与排期： 建立与产品发布、营销活动和重要技术事件相符的滚动内容日历。确保根据时区及时发布内容。 * 内容改编： 将现有博客文章、发布说明、演示视频和设计资产转化为适合各平台、量身定制的文字、图片或短视频片段。 * 社区管理： 回应用户问题，向产品或支持团队报告问题，执行社区准则，并培养积极的对话氛围。 * 早期支持： 通过社交媒体私信和论坛帖子处理基本的客户服务咨询。 * 活动推广： 协调产品发布、筹款里程碑和合作伙伴活动的社交媒体预告、倒计时和实时发布。 * 分析与报告： 跟踪渠道增长、互动、用户情绪和漏斗指标。定期提供可操作的洞察报告。 【必备条件】 * 具备母语水平或高熟练度的中英文能力（书面和口语）。 * 在科技、SaaS、开源或消费硬件品牌拥有2年以上多平台社交媒体运营经验。 * 能够将长篇内容（文档、博客文章、视频）改编成简洁、针对平台优化的帖子。 * 扎实掌握社交媒体工具、最佳实践和各平台（尤其是 Discord）的礼仪规范。 * 对新兴技术充满热情——人工智能、云计算、自托管等——并愿意深入研究产品功能。 * 适应快节奏的初创公司/开源环境；积极主动、注重细节并以数据驱动。 【加分项】 * 有支持众筹活动（如 Kickstarter、Indiegogo 等）的经验。 * 具备基本的图形或视频编辑技能（例如 Canva、Figma、CapCut、Adobe Express）。 * 曾参与开源或开发者社区。 ByteTrade is looking for a hands-on Social Media Operations Specialist to manage the daily execution, scheduling, and moderation of our community and social channels. You'll be responsible for creating and maintaining a unified social media calendar, transforming existing assets into engaging micro-content, and serving as a primary point of contact for our users. Your work will play a crucial role in amplifying product launches, crowdfunding initiatives, and brand storytelling, all while keeping our rapidly expanding community informed and inspired. 【Key Responsibilities】 * Channel Operations：Operate and grow our official channels: Discord, X, Discourse Forum, YouTube, Bilibili, and WeChat groups. * Calendar & Scheduling：Develop a rolling content calendar aligned with product releases, campaigns, and key tech events. Ensure timely posting across various time zones. * Content Adaptation：Transform existing blog posts, release notes, demo videos, and design assets into tailored text, image, or short-form video snippets for each platform. * Community Moderation：Respond to user questions, escalate issues to product or support teams, enforce community guidelines, and foster positive conversations. * Early-Stage Support：Handle basic customer service inquiries via social DMs and forum threads. * Campaign Amplification：Coordinate social teasers, countdowns, and live-posting for product releases, crowdfunding milestones, and other events. * Analytics & Reporting：Track channel growth, engagement, sentiment, and funnel metrics. Present actionable insights regularly. 【Must-Have Qualifications】 * 2+ years of experience operating multiple social platforms for a tech, SaaS, open-source, or consumer hardware brand. * Bilingual with native-level or high-proficiency English (written and spoken). * Demonstrated ability to repurpose long-form content (documentation, blog posts, videos) into concise, platform-optimized posts. * Solid grasp of social media tools, best practices, and etiquette across channels, especially Discord. * Passion for emerging technologies—AI, self-hosting, edge computing—and a willingness to dive deep into product features. * Comfortable in a fast-moving startup/open-source environment; proactive, detail-oriented, and data-driven. 【Nice-to-Have】 * Experience supporting crowdfunding campaigns (Kickstarter, Indiegogo, etc.). * Basic graphic or video editing skills (e.g., Canva, Figma, CapCut, Adobe Express). * Prior involvement in open-source or developer communities.

岗位职责: Job Title: Head (Data Intelligence Department) Department: Data Intelligence Department, HKUST(GZ) As a higher education institution committed to innovation and data-driven decision-making, HKUST(GZ) is establishing a new Data Intelligence Department aimed at harnessing the power of data to enhance operational efficiency and strategic growth across all levels of the organization. We are seeking a visionary leader to head this critical initiative. The ideal candidate will possess a blend of strategic vision, technical expertise, and leadership skills to build and nurture a high-performing team dedicated to data governance, data analytics and business intelligence. Duties 1. Drive cooperation among various departments to develop and implement a university-wide data governance strategy that aligns with the University's mission and strategic goals. 2. Establish the framework of data governance and develop long-term plans for the development of AI/HPC Data Center and Smart Campus, and promote the utilization of computing technologies and improvement of energy efficiency to achieve the vision of a "Sustainable Smart Campus". 3. Develop and promote the implementation of campus data governance policies, including the standards of the allocation and usage of computing resources and smart campus services, policies for the entire data lifecycle management as well as category-based and class-based data security and protection. 4. Lead the innovation in the management and services of the AI/HPC Data Center to meet the computational demands of research/teaching and future development of the society and enhance the university’s scientific research capabilities by improvement of operational efficiency and service capabilities. 5. Oversee the operation and intelligent upgrades of Smart Campus systems including multimedia and research/teaching facilities, office and life services, security access, and smart buildings, ensuring efficient operation and interaction of the systems, and upgrading the design of intelligent campus services. 6. Supervise the compliance of data to ensure it meets both domestic and international data protection laws and standards，ethical norms, and the university’s data confidentiality requirements. 7. Guide the data teams from various University's departments to establish and optimize data processing workflows, foster a culture of data-driven decision-making, promote data accumulation and then to form data assets and driving continuous institutional improvement through the strategic use of data across the University. 任职要求: A qualified candidate should: 1. Hold a bachelor's degree or above in Data Science, Computer Science, or a related field. 2. Have at least 10 years of relevant work experience, including data management and team leadership in large organizations. 3. Possess excellent communication and teamwork skills, able to collaborate across departments to promote the implementation of data policies. 4. Be familiar with domestic and international data security and compliance policies and related regulations, such as China's Data Security Law, China's Cybersecurity Law, etc., with experience in handling data compliance in multiple jurisdictions. 5. Have strong strategic planning, organizational management, innovation management, and change implementation capabilities. This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience.

What you'll do : Acquisition (60%) 1. Sales Planning and Execution: Create and deliver compelling sales pitches to prospective merchants, to establish new destinations and/or verticals for Klook. Negotiate with new merchants to ensure they will be successful upon joining the platform (onboarding standards, supply strength metrics, etc) to help surpass goals. 2. Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes. 3. Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., tech, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business. 4. Destination/Vertical Ownership: Effectively manage a designated destination and/or vertical by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination/vertical. Account Management (40%) 1. Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention. Leverage Klook's advantages to build out competitive supply products. Negotiate with merchants to drive growth (promotions, marketing exposure, supply strength, partner programs, etc) and achieve business objectives. 2. Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.

Professional Experience: 6+ years of professional frontend software development experience. Technical Foundations: Solid understanding of fundamental programming concepts. Strong grasp of core JavaScript concepts and common JavaScript programming paradigms. Deep understanding of web standards, usability principles, and accessibility guidelines. Technical Skills & Tools: Experience with unit testing and integration testing. Proficiency in React development using TypeScript. Hands-on experience with performance tuning for front-end applications. Expertise in HTML5, CSS3, and SASS/LESS, with a focus on responsive design. Experience with service development. Familiarity with Web Components and Micro Frontends is a plus. Experience building web applications that interface with enterprise backend systems via RESTful APIs and WebSockets. Good understanding of common web application security risks. Collaboration & Workflow: Experience working with Product Owners to plan and prioritize team work. Experience collaborating with UX/UI teams using Design Systems. Mindset & Values: Eagerness to experiment with new technologies and explore innovative problem-solving approaches. Passion for developing high-quality, readable, and well-tested code.