As an Identify and Access Management specialist, provide security administration functions support via call/email/instant chat channel to ensure all the defined functions are properly executed according to the standard and procedures. Handle security administration and implement controls to safeguard company resources. Support to implement the solution for the security requirement of compliance and audit. Ensure working procedures updated and continually improve the existing process.

Job Responsibility:
• Response to AIA internal users’ and external vendors’ contact via call, email and instant chat channel
• Answer AIA internal users’ and external vendors’ query about GIS products/services
• Provision GIS IAM requests following procedures and AIA security standards
• Escalate and manage security incident and provide in scope solution intent to solve the incident at the first contact
• Maintain team knowledge base as up to date
• Log the contact properly in particular platform
• Rotated 24*7 shift
• Coordinate with internal/external parties to ensure the AIA security standards and procedures are properly implemented.
• Provide compliance and audit checking support and self-assessment.
• Strictly follow AIA standards and internal procedures/guidelines in daily operation.
• Other related assignments as instructed.

Job Requirement:
• University degree or above in IT or related disciplines
• Minimum 3 years IT working experience
• Good communication of English both in oral and written
• Good communication of Mandarin in oral
• Hands on experience on one of OS or DB platform
• IT security concept or certification like CISA/CISM/CISSP/ISO27000
• Teamwork spirit, Mature, Willing to take responsibility and challenge