You will, in conjunction with the main engineering team, help create a best in class functional and performance testing infrastructure. You will work closely with our low latency developers, coding the framework to meet the needs on the project going forward. Responsibilities: • Create a best in class functional and non-functional test harness for our key matching engine technology • Process and categorize the output data so it can be easily interrogated on a daily basis by the business and technology • Incorporate packet capture technologies to accurately measure latency of the system in prod-like environments • Work closely with the main engineering team to make sure the testing framework can extend and adapt to the teams needs • Be able to code proficiently in one of Java or C++ and Python • Have a good understanding of the Linux network stack and be interested in learning more about low latency systems Requirements: • Degree in Computer Science, IT or related disciplines. • Minimum 8 years’ experience in software development in large scale systems with multi-components • No less than 8 years of programming in Python, Java or C++. • Understanding of microservice architecture. Good analytic mind, self-motivated and able to work independently. • Fluent spoken and listening English. • Proficiency in SDLC methodology and documentation. • High level understanding of agile software delivery principles is desirable • Knowledge of Messaging platforms, Linux network stack, packet capture/pcaps • Proficiency in Java or C++ (especially testing frameworks in C++ or Java, ex GoogleTest, Boost Test, Junit, Fuzz Testing) • Good analytical, presentation and communication skills, both written and verbal • Exposure to CI/CD tools and experience of contributing to automation strategy • Ability to provide clear, insightful analysis and commentary, proficient with using presentation tools such as PowerPoint, Confluence and Miro • Collaboration with individuals and teams across the organisation at all levels • Ability to work under pressure with changing priorities, with a view to resolving issues innovatively, and meeting key stakeholders expectations • A dynamic and self-motivated attitude • Accountable and proactive • Able to provide leadership and motivate team demonstrating strong interpersonal skills • Must display strong analytical skills and attention for detail

Job Summary: We are seeking a proactive and customer-focused Hotline Services Associate to join our Depository & Participant Services team (based in Shenzhen office). This role is pivotal in delivering high-quality support to participants across the cash and derivatives markets. The successful candidate will be responsible for managing inbound enquiries phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently. Key Responsibilities include: • Provide prompt and professional phone and email support to participants in the cash and derivatives markets, ensuring accurate and courteous handling of all enquiries. • Address participant complaints and service dissatisfaction with empathy and efficiency, ensuring timely resolution and maintaining high service standards. • Liaise with internal departments to resolve daily operational issues. Refer suggestions and complaints to relevant teams for follow-up actions and ensure feedback loops are maintained. • Handle requests related to security voice file maintenance and broadcast messaging. Ensure the accuracy of source information and monitor timely updates to records. • Proactively identify opportunities to enhance service delivery and operational efficiency. Lead or support initiatives to implement process improvements. • Facilitate internal and external training sessions on services, operational procedures, or new product offerings to ensure stakeholder understanding and readiness. • Undertake additional tasks and projects assigned by the supervisor, contributing to team goals and organizational priorities. Job Requirements: • University degree in Finance, Business Administration, Economics or related disciplines • Knowledge of clearing / settlement / nominees / custodial operations in Securities markets • At least 3 years’ relevant experience in securities firms or well-established financial institutions • AVP is minimum 8 years of relevant experience in financial services, with at least 3 years in a supervisory or managerial capacity. • Proactive, flexible, innovative, ability to multi-task and work under pressure • Good Team player with excellent communication, interpersonal and analytical skills • Curiosity to look beyond face value, seeks to understand the rationale behind issues and translate insights into actionable recommendations • Conversant PC skills including MS Word / Excel / PowerPoint / Access / SharePoint • Proficiency in Macros and VBA is an advantage • Good command of written and spoken English, Mandarin and Cantonese

Job Description : - Establish and monitor company user operation metrics, ensuring an efficient operation system. - Plan and implement the operation of the company's Customer Data Platform (CDP). - Lead the central team and collaborate with ***** teams to plan, execute, and implement user journeys. - Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems. Requirements : - Familiarity with the construction, maintenance, and use of at least one CDP platform. - Proficiency in the use and operation of at least one Marketing Automation (MA) tool. - Knowledge of user lifecycle management and membership system construction. - Excellent bilingual communication skills, with fluency in English. Industry Experience : - Background in the e-commerce industry, preferably with experience in platform products, membership products, and user operations. - Ability to work in a multilingual environment. Position Experience : - Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role. - Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies. -Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals. - Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights. Special Notes : - The role requires strong communication and collaboration skills, capable of working efficiently within cross-departmental and cross-regional teams. -Strong data analysis capabilities and insights are needed to drive optimization and improvement of operational strategies through data.

【岗位职责】 1、参与公司AI项目开发。 2、运用 Python、 Go 语言结合 AI 能力，实现基础需求。 3、根据业务反馈，协助优化 AI 应用基础功能，参与技术产品创新讨论。 【任职要求】 1、计算机科学、电子工程、数学等相关专业本科及以上学历。 2、技术能力：了解 Python、Java、Go等至少一门开发编程语言，了解其基础语法及常见数据处理库。 3、沟通与协作：良好的沟通和逻辑能力，适应敏捷开发流程，能独立完成分配任务，头脑灵活有想法，有创新意识。 【加分项】 1、对AI有极大兴趣，能快速学习新技术。 2、熟悉或使用过大模型应用或生成式AI应用。 3、了解 Dify、Coze等工具，了解agent、workflow、knowledge base等基础概念。 【岗位职责】 1、基于AWS Bedrock和Dify平台，主导公司 AI 系统整体架构设计，制定技术路线与实施框架。 2、设计并实现大规模AI系统架构，确保架构具备可扩展性、高并发与高可用性。 3、主导NLP、生成式AI等项目的需求分析、技术选型与模型开发。 4、优化现有AI系统性能，针对模型响应速度、资源占用、稳定性等核心指标制定优化策略，解决架构层面的技术瓶颈。 5、参与AI产品上线、监控及日常运维，及时解决生产环境中的技术问题。 6、根据业务需求，持续优化AI应用功能与架构，推动技术创新和应用。 7、为团队成员提供技术指导，提升技术能力与工作效率。 【任职要求】 1、学历与经验：计算机科学、人工智能等相关专业本科及以上学历，5 年以上 AI 相关系统架构设计经验。 2、技术能力：精通 Python、Java、Go等至少一门后端开发编程语言，了解微服务架构思想。 3、平台与存储：熟悉MySQL、Redis、ElasticSearch等存储技术。 4、大数据与分布式：掌握Kafka、RocketMQ等常见消息队列之一，具备PB级数据处理与分布式系统经验。 5、容器化与微服务：熟悉Kubernetes、Docker，具备高并发、高可用系统设计与开发经验。 6、沟通与协作：具备出色的跨部门沟通能力与团队合作精神，能高效推动项目进展，有项目主导力。 【加分项】 1、参与过大型AI系统的 设计与优化，对AI可落地有想法，头脑灵活。 2、对于大模型（LLM）微调、RAG和 Agent 技术有相关认知和理解，有基础的开发应用实践经历。 3、有大厂和远程相关工作经验。

Job Responsibilities: Responsible for project implementation activities including the requirement analysis, test management and documentation. Design test cases and automate test executions. Collaborate with teams across departments in various aspects. Supervise and mentor a group of testers. Undertake any other assignments and projects as assigned by supervisor. Job Requirements: Degree in Computer Science, IT or related disciplines. Minimum 10 years’ experience in requirement analysis and test management of large / medium scale projects. Minimum 5 years' experience in managing a team of testers. Solid knowledge in common testing frameworks and tools, e.g., Selenium, Cucumber. Good skills of certain programming languages, e.g., Python, Perl. Good analytic mind, self-motivated and able to work independently. Proficiency in SDLC methodology and documentation.

Job Summary This is a greenfield development opportunity to design, build and implement the next generation derivatives platform. We are committed to modernize our infrastructure and aligning our operating model to a client-led framework. This is our key strategic project to bring innovation to market participants in trading, clearing and risk management of the derivatives markets. We are looking for a dynamic and passionate individual to join us as the System Development Lead in the Risk Management System. The incumbent will primarily focus as the Risk Management System architect to drive the overall application design, and will have the opportunity to develop and work with new technology. He/she will be part of the mission critical platform development team and will have the privilege to work closely with seasoned, enthusiastic technologists across the IT Division as well as the exposure to work with various business stakeholders across HKEX. Job Duties Job Duties Responsibilities: Manage system development life cycle and oversee project implementation including the requirement definition, resource estimation, system design and development, functional and technical testing, production migration and documentation. Head the internal development team for systems development and testing. Design and implement systems with modern technologies, high availability and scalability; investigate and resolve design defects and technical issues. Perform quality review for software design and code changes. Collaborate with teams across IT and business departments. Ensure system development and operation in accordance with the IT development standards and guidelines, and corporate policies and frameworks. Requirements: • Degree in Computer Science, Information Technology, Mathematics, Statistics, Financial Engineering or related disciplines. • 10+ years system development experience in large scale systems, preferably in the financial services industry. • Strong skillsets in Java, C++, Python, Perl, RESTFul, SQL, React JS, JSX. • Expertise experience in system architecture design. • Extensive experience in development in Spring Boot, Linux, data modelling, micro-services and containerized architecture platform. • Strong knowledge and experience in cloud technology with solid experiences of in-memory DB and messaging technologies are essential. • Experience in DevOps framework and tools (eg. Jira, Git, Jenkins, etc) and automated testing frameworks like Selenium, Jasmine or JUnit. • Familiarity with object storage, solid proficiency in database, noSQL and data manipulation tools for handling and analyzing large datasets. • Strong analytical and problem solving skills and mindset, self-motivated and able to work independently. • Understanding of quantitative finance concepts, derivatives pricing, risk management model, and/or portfolio optimization is a definite advantage. • Good communication skills to work and interact with internal IT teams and business stakeholders.

岗位职责： 1. 负责协助分公司梳理和拆解年度战略，跟踪从战略解码到项目落地全生命周期、识别收益，并跟进各项目目标的落地进展； 2. 深度理解集团年度战略和分公司年度战略特点，并搭建从0-1的项目协同体系； 3. 负责持续迭代项目管理流程及跨部门协作流程，有效协同分公司及总部公线部门，持续优化管理机制、跟进机制落地效果，确保分公司重点项目顺利落地，管理过程规范受控； 4. 通过组织管理决策和项目例会等会议，保证项目高效运转； 5. 负责对PMO各类文件进行管理，确保组织资产完整归档、编撰、发布、更新等标准规范。 任职要求： 1. ***本科及以上学历； 2. 3年以上软件/互联网/IT行业项目管理工作经验，在市场/流程/敏捷管理等至少一个领域有较完整的知识体系和专业能力，有业务类项目管理经验优先； 3. 具有卓越战略理解、问题洞察和落地能力，能通过有效沟通影响他人，实现变革落地； 4. 具备良好的文档写作能力； 5. 英语可作为日常工作语言； 6. 可接受短期出差； 7. PMP/Pgmp/P2/Scrum认证或其他项目管理认证者优先考。 Job Responsibilities: 1. Responsible for assisting subsidiaries in organizing and dismantling annual strategies, tracking the entire life cycle from strategy decoding to project implementation, identifying benefits, and following up on the progress of project goals implementation; 2. Deeply understand the characteristics of the annual strategies of the group and its subsidiaries, and establish a project collaboration system from scratch; 3. Responsible for continuously iterating project management processes and cross departmental collaboration processes, effectively collaborating with subsidiaries and headquarters public line departments, continuously optimizing management and follow-up mechanisms, ensuring the smooth implementation of key projects in branch offices, and standardizing and controlling management processes; 4. Ensure the efficient operation of the project through organizational management decisions and project meetings; 5. Responsible for managing various PMO documents to ensure the complete archiving, compilation, release, and updating of organizational assets in accordance with standard specifications. Job requirements: 1. Full time undergraduate degree or above; 2. More than 3 years of project management experience in software/Internet/IT industry, with a relatively complete knowledge system and professional ability in at least one field such as market/process/agile management, and experience in business project management is preferred; 3. Possess excellent strategic understanding, problem insight, and implementation ability, able to influence others through effective communication and achieve change implementation; 4. Possess excellent document writing skills; 5. English can be used as a daily working language; 6. Acceptable short-term business trips; 7. Candidates with PMP/Pgmp/P2/Scrum certifications or other project management certifications will be given priority.

岗位职责: Job Title: Technican（DOIT） Department: Center for Digital World with Intelligent Things (DOIT), HKUST(GZ) Job ID: Job Posting Details Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents. HKUST(GZ) is located at **** Duxue Road, Qingsheng Hub Cluster, Nansha District, Guangzhou. The campus covers an area of about 1,669 mu (111.3 hectares) and is divided into two construction phases. The first phase covers an area of about 716 mu (47.7 hectares) with a floorage of about 636,000 square meters (63.6 hectares), which had been officially put into use in September 2022. The design of the campus blends natural scenery with architecture, with key cutting-edge technologies for energy conservation and environmental protection adopted during the design and construction process, in a bid to establish the campus as a new benchmark of green, smart and sustainable development. Duties 1.Organize events and group activities at the center; 2.Manage the facilities, furniture, and equipment; 3.Oversee general management and daily operation; 4.Coordinate with sister labs/units for demos and visits; 5.Support non-technical issues such as renovation, maintenance, and reimbursement; 6.Other related duties as assigned. 任职要求: Qualification Requirements 1.A Master’s degree in EE, CS, or related disciplines, plus at least 5-year working experience in university, research institution, or hi-tech company; 2.Sound knowledge in R&D, project management, lab administration, and event organization is preferred; 3.Strong sense of responsibility, leadership, ability to delegate is required; 4.Good time management skill and ability to handle multiple tasks simultaneously are essential; 5.A good command of written Chinese and English. Proficiency in English, Putonghua and Cantonese is preferred; 6.Proficiency in MS Office, Excel, and project management tools is preferred. This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience. Application Procedure In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: https://career.hkust-gz.edu.cn/en/career and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at ********************. (Information provided by applicants will be used for recruitment and other employment-related purposes only.)

[Job Description]： We are seeking a Digital Producer to join our team in Beijing and oversee the successful delivery of digital projects around China. Your mission will be to work closely with the digital production team located in Shanghai, ensuring the successful delivery of projects within strict deadlines. Your technical skills and understanding of the digital world will be key to success in guiding stakeholders, especially the client, through a rigorous project timeline. [Key Responsibilities]: 1. Manage end to end digital production process for interactive experiences and multimedia content. 2. Coordinate with the digital, creative, developers, and stakeholders to ensure project requirements are met. 3. Create and maintain project timelines, budgets, and resource allocation plans. 4. Monitor quality control throughout production phases. 5. Lead production meetings and provide regular status updates to stakeholders. 6. Proactively report back to the executive producer. [Soft Skills]: 1.Strong knowledge of digital production workflows and technologies. 2.Experience with interactive media. 3.Excellent communication and team leadership abilities. 4.Proficiency in project management tools and methodologies. [Technical Skills Qualifications]: 1. Strong knowledge in Google Suite and project management tools (Ganttchart). 2. Good Understanding of Web Technologies. 3. Familiarity with HTML, CSS, and JavaScript. 4. Awareness of CMS platforms (e.g., WordPress, Drupal) or web frameworks. [Design Tools]: 1. Proficiency in design and prototyping tools like Figma, Adobe XD, or Sketch. 2. Basic knowledge of image editing tools like Photoshop or Canva. 3. Project Management Tools. 4. Proficiency using Gantt Chart, Trello, Miro and/or LucidChart. 5. Desired Qualifications. 6. Native Chinese speaker required. 7. 1 year experience in digital production or project management 8. Bachelor's degree in Digital Media, Production Management, or related field About Imagination: Imagination is a global experiential agency, operating with a single-minded belief that any brand is not built around what you say – it is in the memories and experiences co-created with its customers. A great experience does not focus exclusively on above or below the line, nor online to offline executions. Great experiences encourage people to engage with brands in a context that is relevant and timely to them – truly placing them in the center of it all. We believe a collaborative, creative, and pro-active culture of great thinkers is paramount to success. Always willing to go above and beyond to deliver joy to people interacting with our work, while delivering groundbreaking and excellent work for our clients. We are firm believers that a title and expected delivery does not define someone. Collaboration is key to our team’s success, pooling together our various expertise and experiences from all walks of life. Be creative. Be quizzical. Be quirky. Spark joy in the hearts of many. Be you. www.imagination.com

Key Responsibilities: - Develop Visual language: Define, create and maintain a world classic visual style and design language tailored to the Web3 space, ensuring consistency across all platforms and touchpoints. - Brand Evolution: Enhance and refine our existing brand identity to align with the fast-evolving Web3 ecosystem. - UI/UX Collaboration: Work closely with product designers to craft visually stunning and intuitive interfaces for our applications and websites. - Creative Campaigns: Design visually impactful assets for marketing campaigns, social media, and events to drive user engagement and brand recognition. - Motion Graphics & Interaction Design: Incorporate animations and micro-interactions into designs to elevate user experiences. - Trend Analysis: Stay on top of Web3 and design trends, ensuring our visual identity remains fresh and forward-thinking. - Stakeholder Communication: Present concepts, prototypes, and final designs to stakeholders, gathering feedback and iterating as needed. Requirements: Experience: 5+ years of experience in visual design, preferably in tech or Web3 industries. Portfolio: A strong portfolio showcasing a range of visual design projects, including branding, digital campaigns, and interface design. Technical Skills: - Proficiency in design tools like Figma, Adobe Creative Suite (Photoshop, Illustrator, After Effects). - Familiarity with motion design tools such as After Effects or Principle is a plus. - Understanding of Web3: Knowledge of blockchain technology, crypto, NFTs, and the decentralized ecosystem is highly preferred. - Creativity & Vision: Ability to translate complex concepts into visually compelling designs. - Collaboration: Strong communication and interpersonal skills to work effectively with diverse teams. - Adaptability: Thrives in a fast-paced, evolving environment, with an eagerness to experiment and innovate.

About ACTIVE: At ACTIVE Network, we are building solutions for all types of activity organizations helping them automate, simplify and grow their businesses. Our cloud technology powers business events and conferences, community programs, parks departments, ***** attractions, faith-based organizations, sports events, and outdoor activities. We deliver technology that changes the way the world gets active. But ACTIVE is more than a technology company. It’s a company of passionate people that live to be ACTIVE. We are inspired by our customers. We are fueled by challenge. As a member of the ACTIVE team, you must embrace our exciting work-hard, play-hard environment and bring your passion, dedication and creativity each and every day. ACTIVE’s team members are focused on results and committed to excellence. Together, we are making the world a more ACTIVE place. As a core member of the product management team, this technical business analyst position involves working closely with the product directors, business and software development teams to identify and define requirements to meet internal and external client expectations. Applicants must have experience analyzing and documenting software requirements as well as knowledge of databases, service level software and API’s. Main Responsibilities Translate high level objectives provided by Software Product Management and external clients into testable, measurable functional specifications Research and document functional requirements, integrating multiple sources Take software product feature ownership and manage full life cycle of the requirement Produce and maintain product backlog and participate in or drive sprint planning where appropriate Analyze and document user workflows Develop use cases, demonstrating how each class of user interacts with each system function Assist with the prioritization of initial feature development and ongoing change requests Ensure application interfaces address human factor design considerations Assist the Quality Assurance group with execution of systematic and ad-hoc test cases. Log failures so that QA Analysts may follow up to ensure resolution Manage/update/communicate evolving requirements documents through complete project life cycle Ability to communicate and coordinate effectively with all levels of leadership including Clients, Product Management, Development, UX, QA, and Support Requirements 2+ years’ experience in a Business Analyst role working specifically with enterprise software products Knowledge of the Software Development and/or Product Development life-cycle Must possess excellent written and interpersonal communication skills Experience in requirement management, including requirements gathering, analysis, and specification documentation  Attention to details and commitment to delivering quality product Ability to work effectively with cross-functional teams and synthesize cross-functional input in a team/collaborative environment Database and service level API experience is required Desired Experience or Knowledge Database and service level API Agile/SCRUM software development and web product design Order processing, accounting, ecommerce, web communications, content management ACTIVE Network Perks & Benefits: Great Working Environment “5+1” Endowment Insurance; Medical Insurance; Unemployment Insurance; work-related injury insurance and Childbirth Insurance. Housing Accumulation Funds Commercial Medical Insurance in addition to the Government’s required medical insurance (family members can be added to account) 15 Days PTO (Paid Time off) per year in addition to all the public holidays Flexible Working Schedules (projects based) Monthly Birthday Celebration for Employees ACTIVEx Day  

DragonPass is a global B2B2C Airport services provider developing fintech travel solutions for companies such as Barclays, Visa, MasterCard, RBS, Revolut and many similar companies all around the world. Services range including Transport Security Fast Track, Airport lounges and Airport restaurants. Our main aim is to simplify technical complexity. We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. All of this must be done with beautiful UI and UX. DragonPass has headquarters in Guangzhou, with the international headquarters outside of China being in Hale, Cheshire. There are additional offices in London, Sao Paulo, Johannesburg, Singapore, Shenzhen, Beijing and Shanghai. The business is growing very quickly and looking to recruit individuals with a passion for travel, networking and self-development. What will you be doing? The 24/7 technical support engineer will be acting as a bridge between development team and clients/account management team. Bilingual is mandatory to communicate with the development team and clients/account management team. The 24/7 technical engineer shall handle the call/email from clients for any incidents or 7system outage. The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. Check error log from the monitoring system and, identify the root cause of the issue. Create and manage the incident ticket in JIRA. Identify the areas/parts of the system/service causing the issue, and the corresponding impacts to the customer. Create the standard operation support documents in English. Implement the urgent fix based on the standard operation support documents with the support from the DevOps at infrastructure level. Filter the non-critical issues that can be fixed in next day. Preferred skills One or more years of experience in 24/7 Technical support Excellent hands-on support experience in AWS/ Azure Knowledge of programming languages such as Java Strong experience in Linux and Terraform Proficiency in writing automated scripting language in Python Experience in monitoring tools – Grafana, or any other monitoring tools Understanding of full-stack web/mobile, including protocols and web server optimization standards Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Proficient in English and Mandarin language skills

Focus Areas Manage EUC corporate hardware activities for APAC users, including coordination of hardware purchase, returns, shipments, replacements, asset management, etc. Provide Major Incident Management Support for the APAC time zone. Customer support /service enhancements Act as the first point of contact for other customers seeking technical assistance, primarily via logging a ticket in Jira SD. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress. Direct unresolved issues to the next level of support personnel or to the right resolution groups. Provide accurate information on IT products or services utilizing the documentation and processes in place. Record your activities in Jira SD in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.) Proactively follow up on open cases in your queue escalating timely to management for guidance if required. Identify, suggest and engage actively in possible improvements to procedures. Support actively ongoing documentation efforts, building knowledge base articles Assisting other teams as needed (Network/Engineering/etc.). Preferred skills and experience 1. Proven work experience as IT Helpdesk / IT Support Engineer 2. Strong Asset management skills 3. Solid O365 / Google Workspace technical support experience and ability to diagnose and resolve less complex technical issues 4. Windows & MacOS technical support experience 5. Experience resolving AV/ conference room issues 6. Networking foundations are a big plus (cabling, Wi-Fi, firewall). 7. Experience providing support to C-level executives - understanding the importance, impact & sensitivity in a corporate environment 8. Knowledge of the ITIL reference model 9. Proficiency / Fluency in English and Mandarin, both written and spoken Personal attributes 1. Team player, caring for the team’s success 2. Work approach - willing to learn and proactively explore new things on a daily basis 3. Good problem-solving, priority-setting, and collaboration skills

岗位职责： 负责可维可测Android系统平台搭建。 负责可维可测方案的设计，开发和落地。 参与可维可测技术方案评审。 岗位要求/Required Qualification: 熟悉Android日志系统，调试或者修改过logd, lmkd或syslogd。 熟悉Android框架核心服务，对Android Automotive, Audio, Connectivity, Media, Account, Network, Power, AMS, WMS, Input, PMS中的其中一种或多种有深入研究。 熟悉Activity/Service/ContentProvider/Broadcast四大组件。 熟悉Android系统死机/重启问题分析和调试方法，包括但不限于ANR、JavaCrash、NativeCrash、Watchdog、内存泄露等。 熟悉Android系统黑屏/定屏问题分析和调试方法，了解Android Input和Display的流程，有处理系统卡死问题的经验。 学历/Education: 本科以上学历，***大学计算机或相关专业。 工作经历 /Work Experience： 7年以上安卓系统开发经验，有相关车机系统开发经验优先； 熟悉从需求到设计、开发和测试的整个开发过程。 知识、技能和能力/Knowledge, skills and abilities： 良好的沟通和团队合作能力。 具备基本的英语听说读写能力

Senior Front-end Development Engineer (Frontend/Full Stack) ## Excellent English communication skills required ## We are a team of Microsoft stack developers and designers who work on a wide variety of exciting corporate projects, delivering scalable and extensible custom solutions with the future in mind. SSW is a great place to work, as we foster an inclusive and supportive office environment, and much more. We are looking for developers who are passionate about delivering cutting-edge software, using the latest technologies and best DevOps practices and want to have fun while doing so! You will have the opportunity to upskill, develop your personal brand, contribute to innovative projects, and engage in meaningful work that makes a difference. We are committed to increasing our workplace diversity, and we urge people from all walks of life to apply. We encourage expertise, mastery, and respectful discourse. We aim to build you up and hope you'll do the same! We will help you grow your community profile and your technical abilities so you can be the best developer you can be. Our horizontal organisational structure means that your input will make an impact on the way we do business. This role requires great communication skills and solid experience in delivering production-ready web solutions. Further, we encourage you to take ownership of your relationship with clients, build meaningful connections, think critically, and create the right solution for the right job. About you: • A minimum of 3 years of proven commercial experience with web development • An IT degree or equivalent experience • The ability to converse and interact professionally and comfortably with clients and colleagues • Keen interest in the development community, including technological trends, news, people, and innovations • Collaboration with partner teams in Australia Skills and tech used at SSW: • Great knowledge of html5, CSS3, JavaScript • Proficient in writing W3C-compliant, concise, and effective Web front-end code • Experience with React and/or Angular and/or Blazor • Experience in mobile web development or hybrid • Node.js would be a bonus • .Net or Python would be a bonus • iOS / Android would be a bonus • Methodologies – Agile (Scrum) #More important than experience is attitude. We are looking for developers who are passionate about delivering awesome software using the latest technologies and best DevOps practices, and want to have fun while doing so! #In the spirit of transparency, our interview process has an initial chat, a timed take-home communication challenge, and a technical coding challenge in English.